IT Support Technician

Following continued growth and investment across the business, our client is seeking an enthusiastic IT Support Technician to join their team, providing day-to-day support across the organisation while developing valuable technical skills and experience.

This is a Permanent role with a competitive salary (DOE) and working hours of Monday to Thursday, 8:00 am - 4:45 pm; Friday, 8:00 am - 12:00 pm. The position is fully office based in Market Bosworth.

Working alongside the IT Manager and IT Solutions Manager, the successful candidate will play a key role in supporting over 100 users across the business, helping to maintain systems, resolve technical issues, and ensure employees receive a high level of IT support.

• Provide first-line IT support to users across the business, responding to helpdesk queries efficiently and professionally
• Troubleshoot and resolve hardware, software, workstation, and network issues, escalating where appropriate
• Perform software installations, updates, patches, and system maintenance activities
• Support hardware replacement programmes, including PC and peripheral installations
• Assist with network, server, backup, and disaster recovery monitoring activities
• Work closely with the IT Manager and IT Solutions Manager to support ongoing projects and continuous improvement initiatives

• Previous experience in a helpdesk, IT support, or technician position
• Good general knowledge of computer hardware, software, and Microsoft products
• Strong communication skills and a willingness to support users at all levels of the business
• Ability to manage routine day-to-day tasks whilst maintaining a positive and professional approach

• 25 days holiday plus Bank Holidays, increasing with long service
• Pension scheme
• EAP Scheme, money back for dental and optical appointments
• Free onsite parking