Stock Condition Coordinator

Job Title: Stock Condition Coordinator

Contract Type: Permanent

Salary: £24,841.47 Per Annum (£27,565.55 achieved after 12 months of successful performance)

Working Hours: 35 hours per week

Working Pattern: Monday to Friday, Hybrid

Location: Liverpool or Central (Leicester, Derby, Stoke)

• Act as the key point of contact for customers regarding stock condition inspections and associated repairs.
• Provide clear, timely and professional communication, managing expectations throughout the process.
• Respond to customer enquiries, concerns and access issues, escalating where appropriate.
• Accurately log stock condition related repairs and follow on works in line with agreed procedures.
• Coordinate and schedule appointments for surveys, inspections and repairs.
• Track repairs from identification through to completion, escalating delays, risks or quality concerns.
• Maintain repairs logs, stock condition outcomes, post-inspection records and contractor updates.
• Ensure systems are kept up to date to support compliance and audit requirements.
• Identify trends or recurring issues to support service improvement.
• Liaise with contractors to support scheduling and completion of works.
• Work collaboratively with Repairs, Asset, Compliance and Finance teams.
• Escalate issues requiring management intervention.
• Contribute to continuous improvement of customer contact and stock condition processes.
• Maintain and improve knowledge and skills relevant to the role.
• Undertake other duties commensurate with the role to support the wider team.
• Work flexibly to meet customer and business needs.
• Undertake regular training and continuous professional development.
• Additional duties of an equivalent nature may be required in consultation with your Line Manager.

• Experience of customer contact and scheduling within a repairs or housing environment.
• Experience of logging, tracking and maintaining accurate records.
• Strong IT skills including Microsoft Excel, Word and Outlook.
• Excellent organisational skills and attention to detail.
• Strong communication skills and ability to work collaboratively.

• Experience within social housing repairs or asset services.
• Understanding of stock condition or housing quality standards.
• Relevant qualification such as CIH or Business Administration.

• Competitive pay & generous pension.
• 28 days holidays plus bank holidays.
• Flexible working options available.
• Investment in your learning, personal development and technology.
• A wide range of benefits.

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role, they will be guaranteed an interview.