We're looking for an experienced automation product manager to shape the future of marketing automation for Sky Business. This role combines strategic leadership with hands on delivery, managing our Marketing Cloud Engagement platform and driving initiatives that improve efficiency, scalability, and customer experience.
What you'll do:
- Own the product vision and roadmap for Marketing Cloud Engagement, prioritising optimisations, new capabilities, integrations, and emerging features/tools to deliver measurable business impact and enhanced customer experience.
- Lead automation initiatives end to end, from gathering requirements with Sales and Marketing to hands on process design and implementation within Marketing Cloud Engagement.
- Act as the subject matter expert on marketing automation best practices, defining funnel stages, lead management and handoff with Sales Ops, nurture strategies, segmentation, scoring, reporting frameworks, and the Sales Cloud-Marketing Cloud data model.
- Manage and govern platform delivery and operations, including day to day oversight of third party automation agencies, briefing and prioritisation, quality assurance, platform governance, change management, access and permission control, data hygiene, compliance, and audit readiness.
- Establish scalable operating models and governance frameworks, documenting campaign execution processes, approval workflows, platform usage standards, and monitoring adoption and performance to identify optimisation opportunities.
- Drive continuous improvement and stakeholder alignment, setting KPIs, analysing performance to demonstrate value, embedding a test and learn culture, gathering feedback, communicating roadmap progress, and acting as a trusted advisor on automation strategy and governance.
What you'll bring:
- Proven experience with Salesforce Marketing Cloud Engagement and marketing automation strategy.
- Strong understanding of product management principles, including road mapping, prioritisation, and stakeholder engagement.
- Hands on experience building and configuring solutions in Marketing Cloud.
- Expertise in funnel strategy, lead management, nurture design, and campaign reporting.
- Familiarity with data governance, GDPR, PECR, and privacy by design principles.
- Excellent project management skills and ability to manage third party agencies effectively.
- Strong analytical and problem solving skills with a strategic mindset.
- Ability to communicate complex concepts clearly to technical and non technical stakeholders.
Team overview
Sky Business
Sky Business is the business to business division of Sky. No matter their size or sector, we keep businesses connected and customers entertained with our next generation network and unrivalled sports and entertainment. With an exciting, fast paced environment, we're looking for exceptional people who are restless to innovate and build the future, helping Sky Business and our customers to grow.
The rewards
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
How you'll work
We've adopted a hybrid working approach to give more flexibility on where and how we work.
Your office base
Osterley
Our Osterley Campus is a 10 minute walk from Syon Lane train station. You can also use the free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. On campus you'll find subsidised restaurants, cafes, a Waitrose, a gym, a cinema, a car wash and a beauty salon.
Inclusion
We are a Disability Confident Accredited Employer and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.