AI Business Solutions & Innovation Manager

Mandarin Oriental Hotel Group is looking for an AI Business Solutions & Innovation Manager to join our Information Technology team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset?

We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the world's most luxurious hotels, resorts and residences, located in prime destinations around the globe. Guided by our Asian heritage and renowned for creating some of the world's most sought-after properties, we deliver legendary service while shaping the future of luxury hospitality.

Based at the Mandarin Oriental Corporate Office within the Information Technology department in London, the AI Business Solutions & Innovation Manager is a hands on builder who designs, codes, and delivers bespoke applications that solve real business problems across the organisation.

Using AI assisted development tools and modern software engineering practices, the role transforms business challenges into working, production ready solutions. This includes building applications, integrating systems and data, and iterating directly with stakeholders to deliver measurable value.

The role combines strong technical craftsmanship with commercial judgement and plays a key role in expanding the organisation's ability to build impactful solutions in house.

The role reports to the Director of Tech Innovation & Portfolio Management.

• Partner with business teams to identify problems that can be solved by purpose built applications and tools.
• Design, build, and deliver bespoke applications end to end, from concept through to working, production ready software, including ongoing maintenance.
• Write, test, and maintain clean, functional code, using AI assisted development tools to accelerate delivery without compromising quality.
• Integrate applications with existing systems and data sources where applicable.
• Translate business requirements directly into technical solutions, rapidly prototyping and iterating with users until the solution delivers real value.
• Develop GenAI powered features and applications where they create tangible business advantage.
• Own the technical delivery lifecycle of in house solutions, including version control, testing, deployment, and continuous iteration.
• Work directly with business stakeholders to scope problems, validate solutions, and ensure strong adoption.
• Maintain and enhance applications after launch, responding to user feedback and evolving requirements.
• Stay abreast of the latest trends in GenAI and emerging technologies, recommending relevant innovations.
• Ensure all solutions comply with organisational standards for data privacy, security, and ethical use of technology.
• Apply sound engineering judgement to decide when to build, when to integrate, and when an existing tool already solves the problem.
• Document solutions, code, and technical decisions to ensure maintainability and effective knowledge sharing.
• Stay current with advances in AI assisted development and application frameworks, bringing practical ideas back to the business.
• Contribute to a culture of building, demonstrating what is possible when business problems are met with hands on technical craft.

• A degree in Computer Science, Software Engineering, or a related field, or equivalent hands on development experience.
• Demonstrated experience building and shipping applications, with a portfolio of working software.
• Hands on experience with AI assisted development tools and GenAI application development.
• Strong, practical coding capability across the application stack (e.g. Python or similar).
• Experience integrating APIs, data sources, and third party services.
• Familiarity with version control, testing, and deployment practices.
• Strong problem solving and analytical abilities, with the ability to translate ambiguous business problems into working solutions.
• Excellent communication skills, particularly in working directly with non technical business users.
• Ability to manage multiple development initiatives in parallel.
• Self directed, resourceful, and genuinely passionate about building and continuous learning.
• Understanding of data privacy, security, and ethical considerations in software development.

• Learning & Development - Your success is our success. We craft unique learning pathways to support your career growth.
• MOstay - As a member of the , enjoy complimentary nights and special colleague rates across our global portfolio.
• Health & Colleague Wellness - We offer a variety of programmes to support your wellbeing and work life balance.
• Retirement Plans - We provide competitive retirement benefits based on your role and length of service.

We're Fans. Are you?