AI Enablement Lead

Department: IT

Employment Type: Full Time

Location: London

Reporting To: Angus Beaumont

Harmony is on a mission to be the best life safety partner to work with and for. Rated an 'Outstanding Employer' by Best Companies in 2025, we are only getting bigger and stronger - and we're looking for A-players to help us get there.

We use Claude as our primary AI platform, alongside ChatGPT, and we need someone to own our day-to-day AI rollout. You will be the person who gets these tools into people's hands, builds the skills and prompts that make them useful, and trains our teams to actually use them well.

This is a hands on, people facing role reporting to the IT Director. We move fast. If you enjoy turning a half formed idea from a colleague into a working Claude skill by the end of the day - and then teaching them how to use it - this is the job.

This is more than a tech role. It is about bringing the right energy, accountability and resilience to our mission of saving lives through fire and height safety and driving the whole business forward on AI in the process.

• Roll out Claude and ChatGPT across the business - licences, projects, settings and best practice.
• Build Claude skills, custom GPTs and prompt libraries for every department - estimating, pre construction, delivery, sales, marketing, finance, HR - wherever they will make the biggest difference.
• Build and manage agents (Claude Code, Claude in Chrome, Claude in Excel, Cowork and custom) that do real work for the business, not just answer questions.
• Connect Claude to our business systems through MCP - Salesforce, SimPRO, Microsoft 365, Fabric and others - so agents can pull real data and take real actions.
• Sit with colleagues across the business to understand how they work, then turn that into skills, prompts and agents they will actually use.
• Train people up - one to one, team sessions, short written guides, internal videos. Make AI feel easy, not scary.
• Keep our skill library tidy, versioned and documented.
• Champion AI internally - run drop in sessions, share wins, answer questions.
• Feed improvements back to the IT Director so we can keep raising the bar.

• An A player mindset - high standards, extreme ownership and the drive to do things properly, the first time.
• Real, hands on experience with Claude, ChatGPT or a comparable LLM - not just theory.
• Strong prompt writing and a good instinct for what AI is and isn't good at.
• Clear, patient communicator - comfortable training everyone from a site manager to a director.
• Organised and self directed. You will be managing a backlog of requests from across the business.
• Comfortable writing short documents, guides and training material.
• Curious. You keep up with how AI is moving and bring ideas to the table.
• Some coding ability (Python, JavaScript, SQL) - enough to build more ambitious skills and light integrations.
• Experience building or managing AI agents - Claude Code, Cowork, custom agents.
• Working knowledge of MCP (Model Context Protocol) - consuming existing MCP servers, or building custom ones to expose business systems to Claude.
• Experience delivering training or running workshops.
• Background in construction, manufacturing or field service.
• Familiarity with Microsoft 365, Salesforce or similar business systems.

This is a chance to own AI rollout at one of the UK's fastest growing fire safety specialists - with direct access to Claude, ChatGPT and the tools you need, modern kit, and the autonomy to drag the whole business forward on AI as we continue to expand. At Harmony, we ask a lot - and we give a lot back. The hours are real, the standards are high and the work is demanding, but for those who show up, deliver and go the extra mile, the rewards follow. A players here enjoy a salary of £70,000-£80,000 depending on experience, a performance bonus tied to successful, on time delivery against roadmap milestones and delivery KPIs, a Personal Development Plan with ongoing training and mentoring, unlimited holiday, private healthcare insurance, enhanced maternity and paternity, lunch, snacks and refreshments on us every day (fresh fruit and Take Away Friday included), a team social budget, cycle to work, an auto enrolment pension, two company wide events a year and our Reward and Recognition scheme - including European mini breaks for those who go above and beyond. It is a collaborative, high energy environment focused on doing things the right way - technically, ethically and practically - and none of it is a perk for showing up; it's what we share with the people pulling the business forward.

Harmony is an equal opportunity employer. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief. We want everyone who works with us to feel valued and to make a difference.