EMEA Process Transformation Manager

Location: Frimley, Surrey

Function: OPEX Shared Service Centre (SSC). International relocation is not supported for this role.

The Global Business Solutions (GBS) EMEA Process Transformation Manager leads end to end transformation initiatives that deliver sustainable process changes across value streams and stakeholders. The role focuses on delivering measurable outcomes, improving company performance, and driving change at speed through agile ways of working, strong cross functional alignment, and disciplined execution.

• Lead high impact transformation programs end to end, accountable for scope, outcomes, delivery pace, adoption, and sustained performance, mobilising cross functional teams using agile methods.
• Drive measurable outcomes linked to company performance, translating strategic priorities into clear targets, baselines, value cases, and success measures, and establishing performance management routines such as KPIs, governance, and controls.
• Shape and prioritise the transformation portfolio, intake and frame problems, align senior stakeholders on trade offs, sequence initiatives, and focus resources on the highest value work.
• Lead future state process redesign and simplification, applying Lean methods and partnering to embed digitalisation and AI for measurable outcomes, using data to diagnose and direct action.
• Embed adoption and sustainment through change and readiness plans, role/process impacts, training, and stabilization/hypercare routines, and build a continuous improvement pipeline integrated into day to day operations.
• Coach and develop the 4 direct reports and coach teams across SCJ beyond reporting lines, strengthening agile delivery, stakeholder influence, change leadership, AI enabled transformation, and data driven problem solving.
• Partner with senior leaders and enterprise stakeholders to align decisions, manage resistance, and drive accountability across functions.

• Competitive salary + manager bonus + car allowance
• Flexible start and finish times & 4.5 day working week
• Pension, health insurance & life cover
• Free Parking, EV charging, cycle to work scheme & shuttle bus
• Onsite gym with free classes & new spin studio

• Lean Six Sigma Green Belt (or equivalent) and proven application of continuous improvement methods to business processes.
• Proven experience in process transformation / Operational Excellence, leading complex, end to end programs (scope delivery adoption sustainment) with measurable results.
• Agile delivery experience, leading iterative delivery cycles, prioritising effectively, managing dependencies and aligning stakeholders through regular reviews.
• People leadership experience, developing teams (including performance management and capability building).
• Strong stakeholder influence and decision making in a matrixed, fast paced environment.
• Cross cultural and global teamwork skills, building trust and alignment in diverse teams.
• Data driven performance management and analytical capability, including establishing baselines, setting targets, tracking outcomes, sustaining gains, and translating data into clear actionable insights.
• Bachelor's degree (or equivalent experience).
• Nice to have: Project / Program Management certification (e.g., PMP, PRINCE2) and/or advanced agile credentials (e.g., Scrum Master), experience leveraging digitalisation and AI to improve process performance, strong change management capability, facilitation of large scale workshops, and broad business experience across multiple functions.

We're a global business with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We commit to building a diverse, inclusive, and supportive work environment where all people can thrive.