Front of House Coordinator Venues Sheffield City Hall

We're looking for individuals with a genuine interest in events or customer facing environments, who are confident, proactive, and able to stay calm under pressure in a fast paced setting.

While extensive experience isn't essential, you should bring a strong work ethic, a positive attitude, and the ability to take initiative and support team operations when it matters most. Reliability, professionalism, and a commitment to delivering a high standard of customer service are key.

The Venue

Sheffield City Hall, a stunning Art Deco venue, has been a cultural landmark since its opening in 1932. Boasting three performance spaces, including the magnificent 2,271 seat Oval Hall, this historic venue hosts diverse events-from live music and comedy to conferences and community gatherings.

Sheffield City Hall is at the heart of the city's vibrant entertainment scene with a rich history of performances by artists like The Beatles, David Bowie, and contemporary stars.

The Role

You will play a key role in delivering an exceptional customer experience across all events, ensuring every visitor feels safe, welcomed, and valued. You will coordinate front of house operations, leading internal teams and agency staff to deliver seamless, safe, and high quality event experiences.

This role is both operational and developmental, with responsibility for continuously improving front of house standards, processes, and team capability to meet the evolving demands of a busy venue environment.

Note: This is a casual role, with shifts available around event activity. Flexibility is essential, including availability for evenings and weekends.

The Responsibilities Event Operations & Delivery

• Oversee security, stewarding, and catering teams during events to ensure safe, efficient, and smooth operations.
• Manage front of house and public areas, optimising crowd flow, safety, and customer experience.
• Act as Duty Manager when required, taking responsibility for operational decision making.
• Prepare and inspect front and back of house areas prior to events, ensuring readiness and compliance.
• Support event set up, breakdown, and resetting of spaces for subsequent events.

Team Leadership & Development

• Support the recruitment, training, and ongoing development of front of house teams.
• Supervise and motivate staff during events, ensuring high performance and excellent service delivery.
• Assist with rota planning, staffing allocations, and maintaining accurate scheduling records.
• Contribute to training programmes, scenario testing, and team readiness exercises.

Customer Experience

• Champion a customer first culture, ensuring all interactions are professional, helpful, and engaging.
• Proactively resolve customer queries, issues, and complaints.
• Continuously seek opportunities to enhance the overall visitor experience.

Compliance, Safety & Security

• Ensure compliance with Health & Safety legislation, venue operational plans, and premises licence requirements.
• Maintain a strong understanding of counter terrorism measures and ensure team awareness of security procedures.
• Support risk assessments, safe systems of work, and internal audits.
• Liaise with relevant departments, external organisations, and local authorities to maintain compliance standards.

Administration & Reporting

• Complete post event documentation, including reports, KPIs, incident logs, and first aid records.
• Maintain accurate operational records and support continuous improvement through reporting insights.
• Keep up to date with industry regulations, venue policies, and required training.

What we're looking for Essential Criteria

• Proven supervisory experience within a fast paced hospitality, events, or retail environment.
• Experience working in a medium to large scale venue or event setting.
• Demonstrated ability to deliver exceptional customer service.
• Strong organisational and administrative skills with high attention to detail.
• Proficient in Microsoft Office (Word, Excel, PowerPoint), including report writing.
• Excellent interpersonal and leadership skills, with the ability to build effective working relationships.
• Good understanding of Health & Safety legislation and operational practices.
• Willingness to complete Counter Terrorism Awareness training (ACT and SCaN).

Desirable Skills & Qualifications

• Health & Safety qualification (e.g., IOSH, NEBOSH) or equivalent experience.
• SIA Front Line Door Supervisor and/or CCTV licence.
• Knowledge of event security and stewarding best practices.
• Understanding of accessibility requirements and inclusive customer service.
• First Aid at Work qualification (3 day), including trauma response, or FREC Level 3.
• Personal Licence (Licensing Act 2003).
• SFJ Level 3 Award in Counter Terrorism Protective Security and Preparedness.
• Level 3 Certificate in Spectator Safety Supervision or similar.

What's in it for you?

Competitive Rate of Pay - Earn a strong hourly rate for your work.

Flexible Working - Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work life balance.

Fortnightly Pay - Get paid every two weeks for the shifts you've worked.

Sociable Workforce - Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do - it's a great environment to meet people, make friends, and be part of exciting live events.

Opportunities to Grow - Gain valuable experience in the live events industry and access to opportunities across Legends Global.

Any offer of employment will be subject to satisfactory pre employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and-where relevant to the role-a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace - We are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.