Salary: £28,000 - 30,000 per year
Requirements:
- Previous experience in 1st line support or a similar helpdesk role
- Strong communication skills and confidence guiding users through fixes
- Calm under pressure with a customer-focused approach
- Curiosity and a willingness to learn new technologies
- Ability to troubleshoot across hardware, software, and networks
Responsibilities:
- Take incoming support queries, log tickets, triage issues, and resolve what we can
- Troubleshoot hardware, software, and network problems
- Support user onboarding and offboarding
- Keep customers updated and maintain a positive service experience
- Learn on the job with support from senior engineers and the wider team
Technologies:
- Active Directory
- Cloud
- Hardware
- Support
- Linux
- Microsoft 365
- Network
- Oracle
- Security
- Windows
- Office 365
More:
We are a well established IT provider based in Maidstone, growing our support team and offering a structured, well run helpdesk environment. We specialise in cloud technologies and operate our own data centre. This is a Monday to Friday role, 8:00 to 4:30, with a salary of £26,000 to £30,000. You will join a friendly team with experienced senior engineers to learn from and a manager who understands what good support looks like. We offer the chance to build your experience across Active Directory, Microsoft 365, Windows, Linux, Mac OS, basic networking, Oracle Database, cyber security alerts, and public and private cloud infrastructure.
last updated 25 week of 2026