Salary: £25,000 - 27,000 per year
Requirements
- We are looking for a current 1st Line Engineer ready to take the next step into a Senior 1st Line or 2nd Line role
- Experience logging, categorising, prioritising, and managing customer incidents through to resolution
- Strong customer service focus with the ability to meet SLAs
- Excellent communication skills with customers, third party suppliers, and colleagues
- Ability to create, manage, and maintain user accounts, permissions, and access profiles
- Awareness of cyber security issues and the tools and methods used to address threats
- Experience installing, configuring, and supporting standard business applications
- Ability to configure and troubleshoot printers, peripherals, and end user devices
- Experience supporting users with password resets and basic access related issues
- Strong attention to detail and accurate record keeping in ticketing and documentation systems
- Ability to work collaboratively as part of a team
- Enthusiasm for technology and a continuous improvement mindset
- Willingness to work in line with company processes, security policies, and ISO 27001 compliance standards
- Full driving licence is essential for customer site visits
- Based in or able to work from our Chatteris office near Cambridge
- Full time, permanent role
- Salary expectation aligned to experience, starting from £25,000 to £27,000 per year
Responsibilities
- Log, categorise, prioritise, and manage customer incidents from request through to resolution, keeping customers updated throughout
- Deliver a customer first service and ensure SLAs are met
- Communicate effectively with customers, third party suppliers, and colleagues
- Create, manage, and maintain user accounts, permissions, and access profiles according to customer requirements
- Use the available tools and methods to help tackle cyber security issues and threats
- Attend customer sites as required for break/fix work or scheduled on site support visits
- Install, configure, and support standard business applications
- Configure and troubleshoot printers, peripherals, and end user devices
- Support users with password resets and basic access related issues
- Maintain accurate ticket updates, technical documentation, and customer records within Halo
- Contribute to continuous improvement initiatives and knowledge sharing
- Help maintain a high standard of service across the team
- Work in accordance with company processes, security policies, and our ISO 27001 compliance standard
Technologies
- Support
- Network
- Security
- ARM
Other Details
The team currently works shifts of 08 30 and 09 00.
We are an Equal Opportunities employer and welcome applications from all individuals.