IT Service Desk Analyst

Salary: £? - ? per year

• We are looking for someone with previous experience in a similar IT Service Desk or 1st Line IT Support role, or with a strong passion for supporting customers through technology.
• We need an analytical mindset, strong communication skills, and a positive attitude.
• We expect exceptional personal drive and a strong desire for personal development.
• We require an understanding of user account management within a Microsoft environment.
• We require an understanding of Office 365 administration.
• We value experience in or awareness of ITIL.
• We value experience in or awareness of supporting the employee lifecycle, including starters, movers, and leavers, within an IT environment.
• We value experience in or awareness of Incident/Ticket Logging Systems and ITSM platforms such as FreshService or ServiceNow.
• We value experience in or awareness of supporting cloud technologies.
• We value experience in or awareness of mobile device technologies.
• Microsoft certifications such as MS-900, AZ-900, AI-900, or SC-900 would be advantageous.

• We act as the first point of contact for IT support across the business.
• We seek to understand customer needs fully and work to achieve successful outcomes.
• We provide support for user account management within a Microsoft environment.
• We assist with Office 365 administration.
• We log and manage incidents and tickets using ITSM platforms.
• We support the employee lifecycle, including starters, movers, and leavers, from an IT perspective.
• We provide support for cloud technologies.
• We provide support for mobile device technologies.
• We contribute to a customer-focused service desk environment and maintain high service standards.

• AI
• Cloud
• Support
• ITIL
• ITSM
• Mobile
• Office 365
• ServiceNow

We are offering a 3-month temporary IT Service Desk Analyst contract based in Abingdon, with onsite working and the potential for one day per week working from home. This is an opportunity to join a leading specialist consultancy firm through our recruitment partnership, where customer service, personal development, and a positive team culture are highly valued. Working hours are flexible across several shift patterns, and this role offers a career-defining opportunity with room for progression and development.