Salary: £? - ? per year
Requirements
- Active SC Security Clearance is essential.
- Proven IT Application Helpdesk or Service Desk support experience.
- Proven experience in an IT/Application Support helpdesk providing direct user support.
- Strong fault-finding, troubleshooting, and first-time fix experience.
- ITIL experience is preferred; ITIL v4 certification or training is advantageous.
Responsibilities
- Provide Level 1 IT support and act as the first point of contact for IT technical queries and issues.
- Diagnose and resolve IT incidents within agreed SLAs.
- Manage a range of IT incidents from members of the public, reliant parties, and Government departments.
- Update IT support incident call documentation within the Service Desk management system, ensuring accurate incident details and call history.
Technologies
More
We are a leading global IT transformation business specialising in large-scale Government projects. This is a 5-month contract based in Leeds with a hybrid working arrangement of 3 days per week remote and 2 days per week in our Leeds office. The role is inside IR35 and is expected to start as soon as possible in June or July 2026.