Salary: £35,000 - 40,000 per year
Requirements
- Microsoft 365 technologies experience, including Defender, Intune, Exchange Online, SharePoint, Teams, and OneDrive
- Experience with Windows Server, networking equipment such as routers and switches, and VoIP systems
- Proven background in cyber security tools and threat monitoring
- Experience with Microsoft Azure is desirable
- Previous technical support experience covering infrastructure, cloud, and endpoint environments
- Experience deploying and supporting Microsoft 365 solutions
- Strong troubleshooting, diagnostic, and problem-solving skills
- Excellent customer service and communication skills
- Ability to work independently and collaboratively
- Comfortable working under pressure in a fast-paced environment
Responsibilities
- Deliver technical support by managing and resolving service tickets in line with agreed SLAs
- Handle both initial and escalated support requests while maintaining high customer satisfaction
- Complete sales orders and project work within agreed timelines
- Implement approved technical solutions remotely and onsite
- Support continuous improvement of Service Desk technologies and processes
- Develop and maintain operational procedures, technical documentation, and user guides
- Monitor and respond to cyber security threats and vulnerabilities
- Perform routine maintenance, including backups and network/device updates
- Communicate effectively with internal teams and customers regarding technical issues and security risks
- Stay up to date with emerging technologies and contribute to best practice standards
- Promote awareness of infrastructure and platform technologies across the business
Technologies
- Azure
- Cloud
- Support
- Microsoft 365
- Network
- Security
- SharePoint
- Windows
- Office 365
More
We are offering an exciting opportunity for an experienced IT Support Engineer to join our dynamic Service Desk team in Macclesfield. This hybrid role combines remote and onsite technical support across infrastructure, cloud technologies, and cyber security solutions, within a supportive team environment and with opportunities to work with modern technologies.
last updated 25 week of 2026