Salary: £27,000 - 32,000 per year
Requirements
- At least 2 years of experience in an IT Service Desk or IT Support environment
- Proficient in Windows 11 support
- Experience with Office 365 / Microsoft 365 administration
- Knowledge of Active Directory / Entra access management
- Familiarity with Microsoft Exchange / email troubleshooting
- Experience with Service Desk / ticketing systems
- Competence with remote support tools
- Skills in printer setup and troubleshooting
- Basic network troubleshooting (e.g. switches, Wi Fi, Meraki)
- Strong communication skills and customer service focus
- Nice to haves:
- Microsoft Dynamics support experience
- Experience with telephony systems (Mitel, Avaya or similar)
- ITIL knowledge or certification
Responsibilities
- Provide 1st and 2nd line support to users across the organisation
- Resolve a wide range of technical issues efficiently
- Manage support tickets effectively
- Collaborate with other IT teams and third party suppliers
- Deliver high-quality service to the business
- Assist in various projects alongside day to day support tasks
Technologies
- Active Directory
- Support
- ITIL
- Microsoft 365
- Network
- Office 365
- Windows
More
We are a well established UK organisation currently undergoing a major digital transformation programme. We are looking for an IT Support Analyst to join our internal IT team on an 18 month fixed term contract, with hybrid working, based at our headquarters in Winchester for 2 days per week. This is an exciting opportunity to be part of a significant technology change, gaining exposure to new systems and platforms. Our proactive and customer focused team values problem solving skills in a fast paced environment.