Job Description
Requirements
- We are looking for practical experience troubleshooting routing and switching technologies.
- We are looking for experience working as a Network Engineer in an enterprise or service provider environment, which is desirable.
- We ideally want an understanding of networking fundamentals, including TCP/IP, DNS, LAN/WAN, VLANs, and routing protocols such as BGP and OSPF.
- We prefer experience supporting multi-vendor environments such as Cisco, Juniper, Palo Alto, and AWS.
- We value familiarity with monitoring, alerting, and ticketing systems such as SolarWinds, ServiceNow, and BMC Remedy.
- We need excellent problem solving and analytical skills.
- We need the ability to remain calm and methodical during high severity incidents.
- We look for someone who is highly organised, with strong attention to detail and documentation standards.
- We want a team oriented person who has the confidence to take ownership of incidents and decisions.
- We consider CCNA or an equivalent networking certification desirable but not essential; CCNP and JNCIA are advantageous.
- You must be eligible to obtain Security Clearance.
- We require the role to be based onsite in our Technology Operations Command Centre in Newtownabbey.
Responsibilities
- We proactively monitor network performance, capacity, and availability using enterprise monitoring tools such as SolarWinds, PRTG, and Juniper MIST.
- We diagnose, troubleshoot, and resolve network faults across LAN, WAN, SDWAN, and telecoms services while minimising service impact.
- We log, manage, and progress incidents and service requests through the full lifecycle, maintaining accurate updates and detailed documentation.
- We work within defined Service Level Agreements to ensure timely resolution and high first time fix rates.
- We perform routine network health checks and preventative maintenance activities.
- We deploy patches, firmware updates, and minor configuration changes as required.
- We produce clear incident reports, shift handovers, and technical documentation.
- We escalate complex or unresolved issues to senior engineers or external vendors where appropriate.
- We communicate clearly and professionally with customers, suppliers, and internal stakeholders.
- We remain calm under pressure while supporting a fast paced, high visibility 24/7 operations environment.
Technologies
- AWS
- Cisco
- Firmware
- LAN
- Network
- SDWAN
- Security
- ServiceNow
- TCP/IP
- Cloud
- Support
Benefits
- Salary up to £32,000 per annum plus a 30% shift allowance.
- Extensive training and career progression in Network Engineering and Technology Operations.
- 23 days holiday, rising to 27 days.
- Free onsite parking.
- Company matched pension.
- Life assurance.
- Enhanced family leave.
- Volunteering opportunities.
- Access to Employee Network Groups.
- Learning Academy and apprenticeships for development.