Salary: £38,000 - 44,000 per year
Requirements
- Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments)
- Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems)
- Experience working with Backup & Disaster Recovery processes
- Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies)
- Experience with cloud led identity/management/policy systems (Intune, Entra, ABM)
- Experience with physical and hybrid hypervisor technologies (VMWare, Hyper V)
- Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment)
- Excellent knowledge of scripting and RPA automations
- Excellent communication skills
- Excellent troubleshooting and problem resolution skills
- Excellent client service
- Strive to continuous improvement
- Able to work independently under pressure
- Minimum of 4 years IT experience in a corporate or services environment
- Driving license and own transport essential
- Desirable:
- Experience or certification in technologies such as Watchguard, FortiGate, Sophos, Smoothwall firewalls
- Sophos Anti Virus
- HPE/Aruba, Cisco, Dell, Unifi switching
- VMWare ESXI & Microsoft Hyper V
- Microsoft Azure
- Apple Business Manager
- Google Workspace
- Ubiquiti, Meraki wireless
- Mimecast, Barracuda mail filtering
- Veeam, Datto, Acronis, Barracuda backup & disaster recovery
Responsibilities
- Manage incident and request tickets ensuring established SLAs are met
- Be the first point of contact for escalations from Tier 2 engineers
- Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request
- Monitor and maintain clients Infrastructure and systems
- Proactively respond to monitoring alerts and notifications
- Service tasks within client on/offboarding processes
- Ensure that all role specific KPIs and targets are met as an individual and as part of the wider team objectives
- Provide a strong, coherent, and proactive communication standard when engaging with internal departments
- Provide a strong, coherent, and proactive communication standard when engaging with current and prospective clients
Technologies
- Aruba
- Azure
- Cloud
- Cisco
- FortiGate
- Hyper V
- Support
- RBAC
- RPA
- Security
- VPN
- VMware
- Veeam
- Web
- DevOps
More
We are one of the UKs leading technology specialists, proudly recognized as a World Class Place to Work by Best Companies, a national benchmark for employee engagement and workplace excellence. Our commitment to our culture and our people has led us to be ranked as the Technology Company to Work For in the UK. We offer a competitive salary between £38k-44k, with benefits including 25+ days of holiday, flexible working, Bupa Cash Plan, Electric Vehicle Scheme, Cycle Scheme, discounted gym membership, a paid charity day, and car parking. Join our Tier 3 team at our Milton Park location and be part of a dynamic environment that values dedication and professionalism.