Salary
£45,000 - 45,000 per year
Requirements
- Proven experience in PowerShell scripting, supported by a demonstrable portfolio.
- Experience automating Microsoft infrastructure, including Active Directory, Exchange, Azure/Entra ID, Intune and Microsoft 365.
- Experience administering ITSM platforms and developing workflows within systems such as HaloPSA, ServiceNow, Jira Service Management or similar platforms.
- Experience working with REST APIs and system integrations.
- Experience of network automation using Python, Ansible or API-based configuration methods.
- Experience supporting enterprise systems and services in a 3rd line technical support capacity.
- Evidence of continuous professional development in automation technologies.
Responsibilities
- Develop, implement and maintain automation solutions across our IT infrastructure to reduce manual processes, improve service reliability and support compliance requirements.
- Act as a 3rd line escalation point for complex incidents, problems and service requests, ensuring timely resolution and minimal disruption to teaching and business operations.
- Work closely with the IT Operations Manager and infrastructure teams to identify opportunities for automation and deliver scripts, tools and workflows that enhance operational efficiency.
- Proactively analyse service desk trends, recurring issues and workflows to implement automated rules and integrations where appropriate.
- Develop intelligent automation solutions for network infrastructure, including self-healing capabilities, automated remediation of common issues and integration with monitoring platforms.
- Develop and maintain PowerShell scripts to support Microsoft infrastructure automation, including Active Directory, Exchange, Azure/Entra ID, Intune and Microsoft 365 environments.
- Create automation scripts for network device configuration and management, alongside developing infrastructure monitoring and alerting solutions.
- Contribute to and support Infrastructure as Code and configuration management practices to improve consistency, scalability and reliability across our IT infrastructure.
Technologies
- API
- Active Directory
- Ansible
- Azure
- ITSM
- JIRA
- Microsoft 365
- Network
- PowerShell
- Python
- REST
- ServiceNow
- Office 365
- Cloud
- DevOps
About the Role
This is a full time, permanent Infrastructure Automation Engineer role, and we value staff development, continuous professional growth and a collaborative culture focused on excellence in education and training. We offer a dynamic, supportive and forward thinking working environment at our Colchester Campus.