Your Role
Corpay is looking to hire a Support Engineer to support key business applications by managing system alerts, troubleshooting issues, and assisting both internal teams and clients.
What You'll Be Doing
As a Support Engineer, you will manage and resolve system alerts, troubleshoot issues, and support both internal teams and clients.
You will collaborate with cross functional teams to maintain and improve system reliability, perform debugging, root cause analysis, and system optimisation.
How We Work
Hybrid environment based in our London office.
- Assigned office workspace and home office set up
- Company issued equipment
- Formal, hands on training
Role Responsibilities
- Act as the first point of contact for system alerts and issues raised by clients or internal teams
- Investigate system alerts, analyse logs, and gather data to diagnose and resolve issues effectively
- Use tools like Datadog and other monitoring platforms to detect and respond to system anomalies
- Collaborate with other departments (Settlements, Compliance, Client Services, and Connectivity teams)
- Manage incidents in line with SLAs, ensuring timely resolutions
- Analyse system logs, debug issues, and identify root causes
- Create and run scripts to query databases
- Work with APIs to debug integration issues
- Document common issues and resolutions
- Improve system performance and workflows
- Communicate directly with clients when needed
What We Need
- Hands on experience with AWS
- Strong SQL/database skills
- Experience with APIs (REST)
- Strong debugging and troubleshooting skills
- Experience with monitoring tools (Datadog, etc.)
- Strong communication and problem solving skills
Benefits & Perks
- 4 life insurance
- Pension scheme - 5% employer contribution
- Private healthcare
- 25 days holiday (plus holiday buy/sell)
- Access to LinkedIn Learning
- Free rewards and discounts via Gratitudes
Equal Opportunity Employer
Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran or military status, or any other group status protected by law.
If you require reasonable accommodation for the application or interview process, please notify a representative of the Human Resources Department.