Technical Support Partner

As a Technical Support Partner, you'll be the first point of contact in delivering technical expertise to our customers on electrical products sold at JohnLewis and help resolve their technical related queries with the distinctive service we're known for. You'll diagnose and troubleshoot product related issues and, if required, liaise with repairers and suppliers to ensure problems are resolved quickly for our customers. In addition to your contractual pay, any time worked between 22:00 and 06:00 will attract a Night Premium of £4.25 per hour. This applies to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

• Offering exceptional customer service by showing empathy with the customer's product related issue.
• Keeping the customer up to date with product repairs.
• Adhering to the business systems and processes to minimise loss and protect profitability.
• Troubleshooting technical issues as a first point of resolution where possible.
• Supporting the wider shop team with general shop keeping tasks and customer service.

• Good communication skills to engage with third party suppliers and internal stakeholders.
• High level of product knowledge and expertise.
• Technical support experience.

• Experience in a customer facing retail environment.
• Ability to troubleshoot product related issues.

Pay: £28,400.00 - £34,400.00 per year.

Contract Type: Permanent.

Hours of Work: Varied part time 27 hours per week, across seven days to include early starts, late finishes, evenings and weekends. 3 week rota, working 3 out of 4 weekends.

Job Level: Partnership Level9.

Location: Chelmsford (JohnLewis& Partners), 50 Bond Street, Chelmsford, Essex, CM11GH.

Closing Date: 22June2026.