DTS Business Analyst

DTS Business Analyst

Application Deadline: 27 June 2026

Department: Digital & Technology Services

Employment Type: Permanent - Full Time

Location: Sheffield Head Office

Reporting To: Edit Zsibrita

Compensation: £39,153 - £41,772 / year

Description

• Hours: 37 hours per week (full time)
• Contract: 3 x Permanent
• Salary: Grade 8 - £39,153 - £41,772
• Location: Sheffield (This is a hybrid role with a minimum of 3 days per week in the office)

We are recruiting three permanent Business Analysts to join our Digital & Technology Services (DTS) team. This is an exciting opportunity to play a key role in delivering digital transformation across the organisation.

As a Business Analyst, you will act as a vital link between business needs and technology solutions, working closely with stakeholders to understand requirements, analyse processes, and identify opportunities for improvement. You will contribute to shaping how digital services are designed and delivered, ensuring solutions align with strategic priorities and deliver measurable value.

Working as part of a collaborative DTS team, you will support the delivery of complex projects and programmes, helping to drive efficiency, enhance services, and enable smarter ways of working through the effective use of technology. You will also help translate business challenges into clear requirements and actionable insights, supporting informed decision-making and successful change implementation.

Applications must be accompanied by a cover letter to detail how you meet the criteria as detailed within the role profile (please see role profile attached). Please note, all applications should be made directly via our careers portal.

About the role

Operating within a Digital, Technology Services (DTS) environment, this role supports the delivery of the digital strategy by applying structured business analysis to identify, define, and enable technology-driven change. You will ensure that digital initiatives are grounded in clear business needs, aligned to strategic priorities, and supported by robust analysis, requirements definition, and evaluation.

About you

We're looking for an experienced Business Analyst with strong analytical capability and a solid understanding of how technology can enable business improvement. Comfortable working in a complex environment, this role requires the ability to manage competing priorities while engaging effectively with a wide range of stakeholders.

Skills and previous experience

• Proven experience operating as a Business Analyst within a Digital, Technology Services (DTS) or IT delivery environment, supporting the successful delivery of change across programmes and projects.
• Demonstrable experience delivering business analysis activities across the full IT delivery lifecycle, including requirements engineering, solution design support, testing (UAT), and implementation.
• Experience applying structured business analysis techniques such as requirements elicitation, process modelling, user stories, and use cases within digital and technology change initiatives.
• Strong experience working with stakeholders across business and technical teams within a DTS/IT environment, including facilitating workshops and managing competing priorities.
• Proven ability to apply analytical techniques such as root cause analysis, gap analysis, and impact assessment to complex business and system problems within IT delivery contexts.
• Experience working with digital platforms and enterprise systems, ideally including CRM solutions (e.g., Microsoft Dynamics) and web-based applications.

Qualifications and knowledge

• Educated to degree level or equivalent professional experience.
• Evidence of ongoing professional development in Business Analysis (e.g., BCS/ISEB, IIBA or similar).

Benefits

All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.

In addition to the above, some of our benefits include:

• Holiday Entitlement - From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro rata for part time colleagues.
• Annual Leave Purchase Scheme - The ability to purchase up to a further 15 days per year in addition to your normal annual leave.
• Hybrid working - Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts.
• Flexible Hours Scheme - Most roles within SYMCA work under the Flexi Scheme which allows office based employees' flexibility and discretion over their working hours. Under the scheme employees can accrue a defined amount of credit or debit of working hours, and to take time off in the form of Flexi Leave or banked Annual Leave.
• Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle to Work schemes.
• Training on the job - Support with upskilling skills through on the job training and qualifications.
• Professional Membership Fees - Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management.

Diversity and Equality

Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief.

All employees are eligible to request Flexible Working arrangements from day one of employment as such all requests will be considered subject to operation requirements.

Where candidates share disabilities within the application process, if they demonstrate that they meet all essential criteria from the Role Profile within their application, they will automatically be invited to interview.

If you require any reasonable adjustments throughout the process, please contact or include within your application form detailing the adjustment and how it will assist in managing any barriers.