We are looking for a strategic Research Ops Lead to design, build, and scale the engine behind our Research team. You won't just be maintaining the status quo; you will design and implement an 'Insights Architecture,' manage global vendor contracts, and automate workflows to increase research velocity.
You are a systems thinker who sits at the intersection of Procurement, Legal, Product Analytics, and User Research. Your goal is to remove friction points in the research lifecycle - from how we source diverse participants to how we integrate qualitative insights with data.
Key Responsibilities Participant Sourcing & Strategy
- Design & Multi-Channel Sourcing: Move beyond basic databases to design a diverse, multi-channel participant strategy (internal, external, and community-based).
- Procurement & Vendor Management: Lead the procurement of contracts with external recruiting agencies and tooling platforms ensuring cost-efficiency and high-quality segment access.
Knowledge & Insights Architecture
- Systems Integration: Partner with Data Science and Product Analytics to design data flows that connect our research repository with broader data systems.
- Redundancy Reduction: Audit global research output to identify and reduce redundant studies, ensuring insights are reused across the business.
- Infrastructure Design: Regularly evaluate and manage the research tech stack. You will run frequent Value Assessments to ensure our tools are delivering ROI.
- Future-Proofing: Evaluate new tools against our future growth needs and current integration requirements.
Governance & Ethical Workflows
- Process Formalisation: Design and launch compliant, standardised data handling workflows (e.g., automated anonymisation processes).
- Ethics Leadership: Formalise and manage an internal Research Ethics Board or review process to ensure high stakes research meets global standards.
Process Automation & Change Management
- Large Scale Improvements: Build and deploy automated systems for research intake and project tracking.
- Enablement: Facilitate training programs that democratise research activities, allowing non researchers to conduct basic studies safely while maintaining strict guardrails.
What We're Looking For
- Contract & Vendor Expertise: Strong background in procurement and managing high value vendor relationships.
- Change Management: You don't just build tools and processes; you drive adoption across the organisation and can point to before and after metrics of operational efficiency.
- Compliance Literacy: Deep understanding of data privacy (GDPR/CCPA) and how to bake compliance into automated workflows.
- Autonomy: You are comfortable in the 'ambiguity zone' - defining your own problem space, scope, and solution roadmap without needing a step by step brief.
What do you get for all your hard work?
- A competitive compensation package (base + equity) with bi annual reviews, aligned to our quarterly OKR planning cycles.
- Work at one of the fastest growing tech startups, backed by top VC firms, Balderton & EQT Ventures.
- A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
- Flexibility. We can't fight for the world's financial health if we're not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work.
- Work where you work best. We're a globally distributed team. If you live in London we have a hybrid approach, we'd love you to spend one day a week or more in our beautiful office. If you're outside of London, we'll encourage you to spend a couple of days with us a few times per year and we'll cover your travel costs, naturally.
Other Benefits
- Company wide performance reviews every 6 months.
- Generous pay increases for high performing team members.
- Equity top ups for team members getting promoted.
- 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days).
- 6% employer matched pension in the UK.
- Private Medical Insurance via Vitality, dental cover, and life assurance.
- Enhanced parental leave.
- 1 month paid sabbatical after 4 years at Cleo.
- Regular socials and activities, online and in person.
- We'll pay for your OpenAI subscription.
- Online mental health support via Spill.
- Workplace Nursery Scheme.
- And many more!
Welcoming Everyone
We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know.