Interim Head of Revenues and Benefits (Civica OPENRevenues)

Interim Head of Revenues and Benefits (Civica OPENRevenues)

Shefford, United Kingdom Posted on 15/06/2026

Location: Office attendance is expected, but will typically be once per week

Head of Revenue and Benefits

We want someone who has previous experience of working at senior leadership level as this role is leading a high performing service, overseeing the full scope of statutory Revenues and Benefits functions including Council Tax, Business Rates, Housing Benefits, Local Council Tax Support and the Council's Corporate Fraud Team. There will be a strong focus on the collection fund, policy development and service transformation. The successful candidate will act as the Council's lead expert on Revenues and Benefits legislation, advising senior leadership and driving performance, compliance and financial stability across a large and complex service.

Requirements

We know people are more than their CV, formal qualifications are not essential for this role, but what is essential is:

• A proven track record of working at a senior level within a Revenues & Benefits Service
• A real understanding of how to apply digital tools within services.
• A strong communicator, negotiator and team player who's outcome-focused, tenacious, and always thinking broadly.
• Energy, resilience, and a focus on delivery - even when the going gets tough.
• Authenticity - leading teams with integrity and treating others with respect.

Benefits and Perks

• Hundreds of global and local perks, available online 24/7
• Free monthly lifestyle perks - such as free coffees, breakfasts, cinema tickets, etc.
• Shopping discounts from the biggest brands, all year round
• Save money on everything from the supermarket shop to summer holidays

Wellness Hub

• Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts
• Mindfulness, meditation and sleep resources, available on all your devices
• Guides to help with everything from anxiety to stopping smoking
• Confidential mental health helpline, 24/7 access to a qualified counsellor

Celebration Hub

Working with us means you're always part of Team BSS - celebrate and recognise fellow contractors, whether they're across the desk or across the world.

Company polls where everybody can vote for the winners.

Culture Hub

• A single place to find company updates, photos, benefits information and lots more!
• Stay in the loop with what's happening by accessing Culture Hub anywhere, at any time.

Pre-Compliance Checks for Successful Applicants

At BSS, we uphold the highest standards of screening and trust for every role. Successful applicants will undergo a comprehensive pre compliance process in line with the Baseline Personnel Security Standard (BPSS). This includes:

• Identity Verification: Confirming the authenticity of your identity documents.
• Employment History Checks: Reviewing your occupation history for the past 3 5 years (depending on client requirement).
• Right to Work Verification: Ensuring you have the legal right to work in the UK.
• Unspent Conviction Check: Conducting a Basic DBS Check to reveal any unspent convictions.

These checks are crucial in ensuring a secure and trustworthy work collaboration, aligning with best practices used in government and public sectors. While primarily standard in these sectors, our adoption of pre compliance checks across all roles reflects our commitment to maintaining the highest standards of integrity and trust in our recruitment process.

Business Smart Solutions are a Recruitment Agency - we hire talented and passionate people from a variety of backgrounds because we want our global worker base to represent the wide diversity of our clients. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're passionate about working for a role in local government and share our company values, we encourage you to apply.

BSS is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. BSS considers qualified applicants with criminal histories, consistent with applicable UK law. If you need assistance or an accommodation made due to a disability, please let your recruiter know.

We endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are:

• No member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen.
• In some circumstances special treatment may be appropriate, especially for the injured or bereaved.