J.P. Morgan Asset and Wealth Management - Digital and Data Transformation - Product Manager, Associate, Edinburgh
As part of the International Private Bank (IPB) Digital & Data Transformation (DDT) organisation, the product team aims to re-design the end to end operating model and tool set for our client facing teams, creating an omni channel digital experience for IPB clients and designing end to end journeys and supporting tool sets to bring the advisor, support teams, and client experience closer together.
The product team in Edinburgh is seeking a Product Manager to support elements of a strategic program within the International Private Bank (IPB). The candidate will collaborate with a global team strategising and implementing solutions across all IPB regions EMEA, Asia and LATAM. Through partnership with bankers, advisors, senior leaders, designers and technologists, the Product Manager will help shape the product strategy and align priorities to ensure we are solving our internal partners and clients' biggest problems.
Responsibilities
- Understands client needs. Invests in a deep understanding of the business opportunity, client needs and competitive landscape to inform which initiatives and features to pursue. Participates in user experience research and integrates user feedback to uncover client needs and to inform feature definition so that it is relevant and useful.
- Understands the product vision. Has a keen understanding of the product north star and participates in shaping the product vision. This will inform subsequent road map planning and feature prioritisation.
- Understands data and analytics capabilities to evaluate the best fit solution for a given problem. Effectively assesses and implements enhancements to digital solutions, with a focus on infrastructure upgrades and integrating advanced features. Demonstrates experience in assessing AI powered capabilities and workflow automation, whilst bearing the impact, effort and cost trade offs in mind.
- Experience with product management toolset - including JIRA and Confluence.
- Understands and leads the product development lifecycle. Possesses a strong understanding of the product lifecycle from proof of concept and prototype testing to the release of the initial minimum viable product and subsequent feature enhancements. Ability to define requirements (in partnership with other teams) ensuring sprint inputs (e.g., designs and requirements) and outputs (e.g., tested code) are as envisioned, and providing direction and smart trade off decisions for the scrum team. Collaborates with other product and requirement owners and designers to deliver end to end product and experience. Partners with Technology to triage issues end to end until full resolution is achieved, then communicates issue resolution to appropriate parties and escalates issues as necessary to ensure proper response.
- Establishes approach to pilot/rollout of new capabilities, including objective/scope, communication, training/support, and feedback/metrics.
- Embodies true "client obsession" with iterative feature improvements. Ability to identify and leverage user and product data to inform product feature improvements. This includes tracking key performance business metrics and analytics evaluation metrics, industry trends and varying forms of client and internal feedback to shape our designs and product roadmap.
- Develops and maintains deep relationships with delivery partners including senior leaders, Digital, Technology, Design, Operations, Client Service and control functions across each region.
Qualifications
- Must be a strong analytical person and effective communicator with a curious mindset and underlying passion for clients' needs.
- At least 3 years product management or related experience required, with a proven history of delivery.
- Ability to define and execute product roadmap and business models.
- Ability to prioritise projects and efforts considering many variables including business and client needs, competitive and industry trends, resource and funding availability, and internal trade offs.
- Experience in partnering with cross functional, legal, risk, compliance, control teams at all levels to execute effectively in an agile manner.
- Ability to manage tight delivery timelines and execute under pressure.
- Strong commitment to professional responsibilities, a degree of self motivation suitable for a "start up" team, and superior work ethic with adaptability to push beyond standard hours during busy periods to meet tight deadlines.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit FAQs for more information about requesting an accommodation.