Your New Role
As a specialist in graphics and member of the COE AR/VR/GFX, you will provide global 3rd Level Engineering support, cover on call shifts, participate in research/selection of new technologies, ensure documentation for COE participants, and provide level 2 support. You will also train and oversee Tier 2 support staff.
Role Accountabilities
- Laboratory Testing - conduct tests on new software versions and features, track bugs, monitor hardware for graphic systems, and test graphics deployments on the cloud.
- Support - troubleshoot and follow up on issues with suppliers, manage tickets, and be available on call for global emergencies (Major Incidents).
- Documentation and Training - create and update technical documentation, generate SOPs for Tier 2 support, and provide training.
- Design and Implementation for New Projects - include documentation and training for Tier 2 support and other COE team members.
- Participation in COE Meetings - attend meetings to track issues, discuss new projects and define technologies.
Qualifications and Experience
- Strong experience with broadcasting equipment related to live productions.
- Knowledge of 2D and 3D graphic systems and tracking systems.
- Methodical troubleshooting skills for both lab and support cases.
- Detail oriented technical documentation creation and maintenance.
- Strong communication skills and ability to work collaboratively across the organization.
Nice to have
- Knowledge of implementing cloud based production solutions.
Working Conditions
On site: all working hours and days will be carried out at the place of work, subject to applicable laws and reasonable notice for changes.
Equal Opportunity
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. We are an equal opportunity employer and consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. Adjustments or accommodations can be requested during the application or recruitment process.