Customer & Application Support Specialist (UK)

AtDancerace, we're redefining invoice finance and asset-based lending software for lenders across the UK and Australasia.

We have a rare opportunity to join our support team as a Customer & Application Support Specialist.

This is a full-time, permanent position working in a hybrid model, with regular team meet-ups in our Bath office. Spending time together in person is important to us and helps maintain our strong, collaborative culture, ensuring you feel fully connected to the team and the wider business.

You will be the trusted first point of contact for our lender clients; the person they rely on when it matters most. This role is about delivering an exceptional customer experience; responding with urgency, communicating clearly and ensuring every issue is handled with care, ownership and professionalism.

You will solve problems, investigate issues and ensure our business-critical software performs flawlessly. It is a fast-paced, varied and highly visible role, perfect for someone who takes pride in providing the highest level of customer service and building trusted relationships.

If you're technically curious, naturally analytical, and passionate about helping customers succeed, this role will keep you challenged and developing every day.

Previous experience in a relevant customer support, application support or technical support role is required.

• Make a genuine impact: your work will support lenders managing millions in funding.
• Work cross-functionally with product, development and commercial teams.
• Develop valuable technical and industry expertise in a specialist, in-demand sector.
• Progress your career in a company that promotes growth from within.
• Join a supportive, collaborative culture where your voice is heard.
• Enjoy a strong benefits package alongside ongoing professional development.

This is more than a support role; it's an opportunity to build a career in a technology business at the heart of modern finance.

We welcome and actively encourage applications from candidates of all backgrounds, experiences and perspectives and are committed to building a diverse and inclusive team.

Please note that because of the number of applications we receive for our roles, we are not able to invite every applicant to interview. We do not accept applications from recruitment agencies.

Founded in 1992 and with offices in Bath, UK, and Sydney, Australia, Dancerace provides a complete, connected OS for commercial finance lenders.

Banks and lenders in Europe, Australasia, Africa and America depend on Dancerace to help them deliver a wide range of specialist lending products, and our innovative approach and industry vision have helped to shape how lenders work for more than 30 years.

Our systems are cloud-hosted, simple to integrate and our technology roadmap is led by our lenders. That's why our receivables finance software is the most useful and user-friendly in the world.

Our appetite for innovation is reflected in our company and values. We're a fast-growing business with modern, comfortable offices in the centre of Bath. We employ dedicated, independent and like-minded people who want to help us to drive Dancerace forward and embody our values:

• Solutions focused: We're disciplined, self-starting and hard-working, always looking for ways to exceed our targets and delight our customers. We work to eliminate unnecessary delays and dead time by continually improving our ways of working. We stick to our plans.
• Lateral thinkers: We prize innovation and creativity, looking for new and simpler ways to provide new services and resolve complex problems for ourselves and our customers.
• Adaptable: We're ready to dial intensity up and down in response to internal and external demands, knowing when to reflect, when to develop ourselves and colleagues and when to step up to meet urgent and/or large challenges.
• Passionate: We care about what we do and passionately advocate for everything that we do, what we stand for and where we're going.
• Emotionally intelligent: We're resilient and able to work well in pressured situations while remaining empathetic to the needs of our colleagues and clients - even when they may seem at odds with our own needs. We work to ensure Win:Win situations.
• We have fun: There's more to business than money. Making things happen should be challenging but also enjoyable and rewarding. We work to ensure success is fun.
• We are principled: High integrity, open, honest with strong moral principles. We do what we say we will do and expect the same from others and our suppliers/partners.
• We collaborate: We understand our roles and appreciate the diverse knowledge and skills and how teamwork is crucial to our ability to make progress. It's not about status or ego - it's about clear accountability and responsibility.
• We trust our colleagues: We are each other's customers and rely on each other for help and support in delivering our promises. We work hard to ensure everyone wins.