Cloud Success Architect, GDC Air-Gapped

Must be a British citizen to meet compliance and security clearance requirements.

• Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role driving technical implementations, cloud operations (e.g., launch planning, release management), or escalation management.
• Ability to travel up to 20% of the time, including onsite commitments with customers.
• Must possess an active Security Check (SC) UK security clearance, and the ability to obtain Developed Vetting (DV) UK security clearance.

• Experience in application/workload migration to public cloud providers, specifically within the Public Sector or highly regulated industries.
• Experience with air-gapped or sovereign cloud solutions and the associated operational challenges.
• Experience in service management (e.g. ITIL), with a focus on managing technical escalations and ensuring customer support health.
• Understanding of one or more technical domains: IT security, networking, database systems, AI, or cloud-native architecture (e.g., Kubernetes/GKE).
• Ability to communicate effectively with C-suite executives and technical stakeholders to develop strategic roadmaps.

The company for Public Sector brings the magic of the company to the mission of government and the public sector. With powerful technologies such as artificial intelligence (AI), advanced analytics, and security offerings, decision makers can streamline processes and improve citizen services delivered by public sector organizations across all domains. With the company Distributed Cloud (GDC) air-gapped, a fully managed experience for organizations requiring complete isolation to meet stringent sovereignty and regulatory requirements, the company supports the needs of public sector customers.

As a Cloud Success Architect (CSA) for GDC air-gapped, you will be the primary technical advisor and represent customer health for strategic Public Sector customers in the UK. You will oversee, coordinate, and guide the customer journey through advocacy and trusted advisory services, ensuring reliability, stability, and operational excellence in highly regulated, air-gapped environments.

You are expected to drive technical outcomes and manage complex, high-stakes relationships on an operational level in close collaboration with the Delivery team, Customer Engineering and Product/Engineering.

• Serve as a trusted technical advisor for air-gapped cloud platforms, providing specialized expertise and ad hoc architectural Q&A support.
• Own the end-to-end post-sales relationship for Platform Administrator teams, which includes supporting Quarterly Business Reviews (QBRs) and assisting customers with spend optimization.
• Plan and coordinate training for customer staff, developing learning roadmaps and leading hackathons to foster skill development.
• Act as the primary interface for customer feature requests and coordinate release planning to align needs with the product roadmap.
• Lead the resolution of complex technical escalations and collaborate with delivery teams to strategically plan and adopt new customer workloads.

The company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also the company's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.