Technical Major Incident Manager

Job Title: Technical Major Incident Manager (Contract)
Location: London, UK (Hybrid - 3 days onsite)
Duration: 6-month rolling contract (up to 18 months)
Engagement: Circa £500 p/d PAYE

We are seeking an experienced Technical Major Incident Manager (VP-level contractor) to lead the end-to-end management of high-severity incidents within a complex, enterprise-scale technology environment. This is a critical role focused on driving service restoration, managing senior stakeholders, and ensuring operational resilience across a global organisation.

Key Responsibilities:

• Lead and command major technology incidents across infrastructure, applications, cloud, networks, and third parties
• Establish clear incident governance including roles, bridge calls, and communication structures
• Coordinate technical teams and vendors to drive rapid service restoration and remove blockers
• Provide clear, real-time updates and executive-level communications during incidents
• Assess business impact, operational risk, and potential security exposure; elevate where required
• Maintain accurate documentation of timelines, decisions, risks, and actions
• Manage senior stakeholders across technology and business functions
• Support Problem and Change Management processes, including post incident reviews
• Ensure seamless handover of incidents across global teams (follow the sun model)

Skills & Experience Required:

• Proven experience leading major incidents in large scale, 24/7 environments
• Strong understanding of modern infrastructure (cloud, distributed systems, networks, databases)
• Solid knowledge of ITIL practices (Incident, Problem, Change Management)
• Ability to operate under pressure with excellent decision making and problem solving skills
• Strong communication skills with the ability to translate technical issues into business impact
• Experience engaging and influencing senior stakeholders
• Awareness of cybersecurity principles and risk assessment

This role offers the opportunity to operate at the heart of a mission critical function, ensuring stability and resilience across a global technology landscape.

If interested, please apply via the link or email your CV to

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.