IT Operations Engineer

Are you a competent, forward thinking and experienced Operations Engineer looking for a new role?

Bidwells is a leading real estate adviser at the forefront of the UK's most innovative sectors, including science and technology, sustainability, and modern living. Our team of more than 600 experts manages over £5.2 billion in property assets and provides advice across more than 4 million acres of the UK's countryside and coastline. We are recognised leaders in forestry, natural capital, and sustainable investment.

You'll assist the development of departmental service improvements, supporting the existing IT Systems and Infrastructure landscape. You'll also work on the security culture across Bidwells, understanding vulnerabilities threats and supporting cyber security. There will also be some interesting work around documentation, knowledge sharing and helping team members develop.

In this pivotal role, you will support our ongoing transformation journey, working on both business-as-usual and project-based tasks.

What you'll be doing Technical Leadership

• Become the lead in at least one of the Core business systems and ensure you have sufficient training and knowledge to provide cover to other team members where required.
• With support, plan and undertake project work, including design, and service improvement work.
• Ensure technical documentation is created and kept up to date
• Work within the team to support the Infrastructure and Systems Operations across all sites.
• Ensure patch management systems are sufficiently robust.
• Infrastructure and Systems administration activities for Active-Directory, Microsoft 365, Exchange, Intune, HubSpot, the MRI Suite and Citrix.
• Administer, renew, and upgrade Systems where required, adhering to industry and security requirements, such as Cyber Essentials Plus and ISO 27001, and firm policy.
• Test and onboard new Systems and Infrastructure.
• Identify and record risks to the IT risk register, and create mitigation plans where appropriate.
• Work with our MSP to ensure the hosted estate, LAN and WAN infrastructure are up to date and performing correctly.

Technical Support

• Provide technical support through Incident, Change & Problem Management procedures.
• Working with the Service Delivery Team and other vendors to ensure escalated tickets are dealt with correctly.
• Coordinate the analysis/troubleshooting of system/application issues to determine root cause and encourage future prevention.

Security

• Monitoring and responding to security incidents using tools such as Microsoft defender, SIEM, etc.
• Used to working a secure by design environment.
• Managing vulnerabilities to the required timeline.
• Contribute to the production and development of security culture across Bidwells.

User Support & Service Delivery

• Act as a point of escalation for complex incidents, ensuring timely and effective resolution.
• Deliver exceptional customer service, always maintaining professionalism and clear communication.
• Log, prioritise, and manage incidents and service requests through our ITSM platform, ensuring users are kept informed.
• Contribute to the creation and maintenance of IT policies, procedures, and technical documentation.

About You

• Solid problem-solving skills, with proficient attention to detail
• An in depth experience of supporting the Windows desktop environment and Office 365 suite
• Confident in fault diagnosis across technologies & platforms and experience of rectifying faults within established SLAs
• Experience operating in a change managed environment
• Ability to competently act as the technical point contact of escalation for incidents.
• Experience of creating technical documentation
• Ability to communicate with the wider team and business to ensure all relevant parties are informed about key updates
• Experiencesupporting, implementing, and maintaining Business Applications
• Abletomanagetheirtimeeffectively
• Windows Server 2016 through to 2022, and experienceofIntune, Active directory, SQL,SharePoint,PowerPlatform, Entra ID, Azure Cloud Services, HubSpot or MRI would be desirable.

Why Bidwells?

We're a different kind of business. Whilst we're a major player in the property sector, Bidwells remains a privately-owned, independent Partnership, with an inclusive, entrepreneurial culture. We give our people autonomy and take the time to listen. As a certified B Corporation (B-Corp), we are dedicated to using our business as a force for good, driving innovation and creating long-term value for our clients, communities and the environment.

What's in it for you

Competitive Salary: We recognise and reward talent with generous salary and group bonus scheme. As a Real Living Wage employer, we're committed to fair pay that reflects the true cost of living.

Comprehensive Benefits: including up to 8% matched pension, 28 days holiday (+ bank holidays) as a minimum, along with your birthday off work, a wellness day, paid sabbaticals, private medical cover, medicash plan, lifestyle discounts and perks, and more.

Professional Development: Continuous learning, study support and promotion opportunities.

Innovative Culture: Be part of a forward-thinking team at the forefront of industry trends.

Family Friendly:We offer enhanced family leave policies to support individuals close to you.

Work-Life Balance: We value your well-being and offer agile working to support it.

Recruitment agencies

Bidwells only pay agency fees where we have a signed agreement in place and that agency has been contacted and directed by a member of our Talent Acquisition Team to work on a specific vacancy. We do not pay agency fees when speculative and unsolicited CVs are submitted to Bidwells or any of our employees other than via our Applicant Tracking System and through our recruitment process. If this is not adhered to, agency fees will not be paid. Submission of any unsolicited CVs or proposals to Bidwells will be deemed evidence of full and unlimited acceptance of this approach.

Bidwells is dedicated to fostering a truly inclusive culture of belonging, where everyone can thrive and succeed as their true and authentic selves at every level. We are committed to equal employment opportunity and positively encourage applications from all suitably qualified and eligible candidates regardless of race, sex, gender, gender identity or expression, disability, age, sexual orientation, transgender status, religion or belief. Flexible working requests are considered from day one.