End User Computing Manager

Job Title: End User Computing Manager

Job Type: Permanent

Start Date: ASAP

Salary Range: £70,000 + Benefits

Location: Teddington - preferably onsite full time

Hours of Work: 36 hours a week, flexible start and finish times

An exciting opportunity has become available for an experienced End User Computing Manager to join a leading organisation and play a key role in shaping and delivering the future of end-user technology services.

Reporting to the Head of IT Operations, you will be responsible for the strategic direction, operational management, and continuous improvement of the End User Computing function. This role offers the opportunity to grow and lead a high-performing team while driving innovation, security, and service excellence across a complex technology environment.

You will oversee endpoint platforms, workplace technologies, virtual desktop environments, collaboration tools, and hardware lifecycle management, ensuring colleagues receive a seamless, secure, and productive user experience.

• Lead and develop the End User Computing team, working closely with Infrastructure, Networks, Service Desk, and wider Technology teams.
• Define and deliver the End User Computing strategy and roadmap, ensuring alignment with wider IT and business objectives.
• Establish and maintain robust controls across endpoint platforms to ensure security, resilience, performance, and operational monitoring.
• Drive continuous improvement initiatives and evaluate emerging technologies to enhance productivity and user experience.
• Oversee IT Hardware Asset Lifecycle Management, ensuring effective governance, security, and availability of technology assets.
• Manage vendor relationships, contracts, renewals, and service performance against agreed SLAs.
• Lead the delivery and continuous improvement of endpoint platforms including operating systems, software deployment, patching, mobile device management, virtual desktop environments, and collaboration technologies.
• Support the successful transition of new and changed services into production environments.
• Build strong relationships with stakeholders across the organisation to ensure solutions meet business needs and maximise value from technology investments.
• Ensure appropriate documentation, standards, procedures, and operational runbooks are maintained and regularly reviewed.
• Champion best practice frameworks, including ITIL-aligned processes where appropriate.
• Contribute to organisational change initiatives through effective communication, leadership, and stakeholder engagement.

• Proven experience leading End User Computing, Desktop Services, Workplace Technology, or Endpoint Management functions.
• Strong technical knowledge of endpoint platforms, operating systems, software deployment, patch management, and device management technologies.
• Experience managing Microsoft 365 environments and collaboration technologies.
• Knowledge of Virtual Desktop Infrastructure (VDI) technologies and endpoint security controls.
• Experience overseeing IT hardware asset management processes and lifecycle management.
• Strong understanding of service management principles and ITIL best practices.
• Experience managing third-party suppliers and vendor relationships.
• Demonstrable leadership experience, including coaching, mentoring, and developing technical teams.
• Excellent communication, stakeholder management, organisational, and problem-solving skills.
• Experience working within complex or enterprise-scale technology environments is desirable.

Ability to obtain relevant security clearance may be required for this role.

We are committed to equality, diversity, and inclusion and ensure equal opportunities for all employees and applicants.