ServiceNow Solution Architect (CSM) - Remote
A leading consultancy are seeking a highly skilled ServiceNow Solution Architect to lead the design, optimisation, and expansion of their enterprise ServiceNow platform.
As the ServiceNow Solution Architect (CSM) you will focus on driving process improvement, system integration, and scalable architecture, with a strong emphasis on Customer Service Management (CSM) as well as playing a critical role in shaping the application landscape, ensuring seamless integration of internal and customer-facing systems
This position is ideal for a professional who combines deep ServiceNow expertise, business process knowledge, and strong communication skills to deliver high-impact solutions.
Responsibilities
Lead the design, implementation, and optimization of ServiceNow solutions with a focus on:
o Customer Service Management (CSM)
o Field Service Management (FSM)
o IT Service Management (ITSM)
o Strategic Portfolio Management (SPM)
Drive adoption and expansion of ServiceNow capabilities
Design and deliver enterprise integrations with internal systems and external customer platforms
Develop and implement automations, workflows, and AI-driven capabilities
Collaborate with business stakeholders to gather requirements and translate them into technical solutions
Provide architectural guidance and best practices for ServiceNow development and configuration
Skills/Experience
Proven experience as a ServiceNow Solution Architect, Application Manager, or Senior Consultant
CSM, FSM, ITSM, SPM
Case Management & Customer Workflows
Advanced Work Assignment & Routing
Virtual Agent, Chatbots & Conversational AI
Knowledge Management
CSM/FSM Workspace
Customer Portals & Mobile Applications
Enterprise Integrations (APIs, middleware, external systems)
ITIL (preferred)
If you are a ServiceNow Architect looking to join a long-term transformation project, then send your CV to be considered for this role.
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