Network Operations Manager - Global Law Firm

We are seeking an experienced Network Operations Manager to stabilise Network Support & Engineering globally, overseeing the service delivery of daily Network Operations. Acting as a strategic deputy to the Head of Networks, you will support the optimisation of the service and utilise monitoring systems to drive performance of the globally distributed engineering team.

• Operations Leadership: Lead and structure network operations. Proactively manage service delivery, ensuring all issues are resolved promptly to maintain high business satisfaction.
• Strategic Deputy: Act as the right-hand to IT leadership team, driving continuous improvement in team efficiency and reporting on network performance.
• Operational Reporting: Utilize existing network monitoring tools and dashboards to generate reports, track Service Level Agreements (SLAs), and log critical metrics.
• Vendor & Project Oversight: Support the transition from our legacy MPLS network to a new vendor-managed Aruba SD-WAN, allowing you to focus on core operations rather than hands-on configuration.

• Firewalls: Palo Alto Networks & FortiGate.
• Routing & Switching: Enterprise-level Cisco switching.
• Load Balancing: F5 Networks (small footprint).
• Wireless: Aruba WiFi.

• Background: Proven track record in a Network Management or Senior Network Lead capacity with team management responsibilities.
• Approach: While this is an operational leadership role, you must have a strong technical foundation in routing, switching, and firewalls so you can confidently use tooling and interpret reporting systems.
• Stakeholder Management: Exceptional communication skills are required to collaborate across distributed teams and manage expectations across the broader business.