Technical Support Engineer

Technical Support Engineer
Comber, County Down - Outside Belfast
£27-35K + Flexible Hours + Occasional Global Travel + Bonus + Healthcare

HN12505

• Occasional international travel with additional payment for nights away
• Flexible start and finish times
• Work with highly specialised automated equipment and technology
• Join a globally recognised engineering and manufacturing business
• Strong mix of customer interaction, troubleshooting and hands on engineering
• Opportunity to develop across mechanical, electrical and software systems
• Office based role in Comber, County Down - New facility

Our client is a niche specialist, highly innovative Northern Ireland engineering and technology business with an established global customer base across the pharmaceutical, medical device and healthcare sectors. Due to continued growth, they are seeking to appoint a Technical Support Engineer to join their aftersales and customer support function.

Reporting into the Operations function, the Technical Support Engineer will act as a key point of contact for customers globally, supporting post sales technical queries, troubleshooting and customer service activities.

• Acting as the primary contact for customer technical support requests
• Providing remote troubleshooting support via phone, email and remote access tools
• Coordinating technical support activities with international service teams What You Will Need
  • 3rd level qualification ideally within a relatable Mechanical, Electrical, Electronic or Software Engineering discipline (This role may suit a Graduate Engineer also)
  • Experience within a technical support, service engineering or customer support environment
  • Strong fault finding and troubleshooting ability across technical equipment
  • Excellent communication and customer facing skills
  • Ability to manage multiple customer requests in a fast paced environment

  To discuss this opportunity confidentially, please apply with your CV or contact Hugh Nugent for further information.

  Suitable backgrounds may include
  • Technical Support Engineer
  • Service Engineer
  • Field Service Engineer
  • Automation Engineer
  • Controls Engineer
  • Electrical Engineer
  • Mechanical Engineer
  • Customer Support Engineer
  • Applications Engineer
  • Equipment Support Engineer
  • Manufacturing Equipment Engineer
  • Pharmaceutical Equipment Engineer
  • Medical Device Engineer
  • Mechatronics Engineer
  • Graduate Engineer
  • Graduate Engineering