Job Description
Job Title: Store Cluster Manager
Reports To: Area Operations Manager
Purpose: To deliver a profitable, first-class store operation. Accountable for delivering the targets set by the Area Operations Manager across 3 stores including their home store and encouraging the team to be successful through close support and development.
Principal Accountabilities
- Recruiting, retaining, and developing the store team
- Leadership and management - inspire, instill disciplines and achieve through others
- Maintain store hygiene and safety systems in line with legal requirements
- Deliver store profitability to agreed targets
- Manage and motivate team members in order that they are well appreciated and valued
- Deliver first-class customer service and quality control through effective shift planning and management
- Demonstrate a commercial aptitude; show desire to deliver given targets, be able to demonstrate full understanding of stock management and margin delivery
- Total responsibility for all legislative paperwork to include training records, food safety, health & safety and COSHH
- To undertake other duties as appropriate, as required by your operations manager
- To be a positive role model to the team
- Completing all relevant training courses set and ensuring 100% compliance in team completion
Knowledge, Experience and Skills Required
- Flexible - can cope with retail disciplines and structured product ranges and put flair into customer service and selling
- Practical - able to carry out practical training and have a hands on approach
- Lead by example - must be able to undertake every task within the store operation
- Excellent front of house skills
- Communication - able to communicate well both orally and in writing
- Commercial - must be able to demonstrate a commercial aptitude - be able to read a budget; demonstrate experience in target delivery; demonstrate a Store Manager level of understanding of the term gross profit and what factors affect the achievement of gross profit
- Good IT skills. Able to utilise Microsoft Outlook, Excel, and Word
- Relevant Management experience in a high-volume food/retail business proven experience of leading, managing and developing people
- Food safety qualification - minimum Level 2, preferred Level 3
Compensation: To be discussed