Core Applications Manager

Core Applications Manager (Insurance) London (Hybrid 3 days a week onsite) Salary up to £80,000 pa + benefits Benefits include 10% pension, private medical, annual bonus

A leading international specialty insurer is seeking a strategic and operational Core Applications Manager. Reporting to the Head of Core Applications, you will drive partner value, foster cross functional IT alignment, and help spearhead a major business relationship transformation.

Key Responsibilities:

• Application Service Management: Oversee a critical software suite spanning policy administration, claims, and document management systems.
• Vendor & Offshore Management: Maximize quality and value across major global tech partners and offshore managed service providers.
• Stakeholder Engagement: Collaborate with Line of Business Engineering Leads to manage incidents, track bugs, and optimise delivery workflows.
• Incident Escalation: Coordinate the evaluation and resolution of high impact (P1/P2) platform and system issues.
• Governance Frameworks: Deliver services aligned with ITIL processes, SDLC, and modern Agile project management methodologies.

Skills and experience:

• Experience within similar Applications Management role, from within the insurance industry (preferably Specialty / London Markets)
• Knowledge of core insurance applications (Guidewire, Newgen, Vertafore, Verisk, etc)
• Excellent stakeholder management skills with the ability to bridge the gap between technical teams and commercial business leads.
• Strong service management experience with vendors, both on and off shore
• ServiceNow and AzureDevOps experience an advantage for incident resolution / recording / identification
• ITSM service management framework / ITIL / SDLC / Agile