Cyber security officer

Cyber Security Officer (Apprentice) - Contract: 24 month fixed term apprenticeship with transition to a permanent position upon successful completion. Salary: £26,936. Location: London, Exchange Tower. Reporting to: Information and Cyber Security Lead. Working hours: 35 hours per week (full time) with 20% of time on off the job learning.

Provide essential operational capacity to manage day to day security workloads, allowing senior analysts to focus on higher level investigations.

• Investigate complex security incidents and conduct root cause analysis.
• Deploy and manage security tools, perform vulnerability scans and risk assessments.
• Act as first responder to escalated security tickets, reviewing automated logs and system activities.
• Maintain and update security documentation, playbooks, and SOPs.
• Execute security awareness programmes, phishing simulations and employee training updates.
• Research and evaluate emerging security technologies and OSINT tools.
• Stay abreast of cybersecurity news, emerging threats and zero day vulnerabilities to proactively adjust internal defences.

• Minimum of 64 UCAS points, including Maths (acceptable Level 3 qualifications).
• At least 18 years old on enrolment (September 2026); not in full time education or receiving funding for other learning programmes.
• Full UK right to work for the duration of the apprenticeship; resident in the UK for 3 years prior to start.
• Understanding of fundamental networking concepts (TCP/IP, DNS), operating systems, cloud environments and modern threat landscapes.
• Problem solving and natural investigative skill set with examples of experience.
• Passion for threat tracking - demonstrate genuine consumption of cybersecurity news outlets, vendor advisory channels and threat intelligence feeds.

• £26,936 salary.
• 25 days holiday entitlement (option to buy or sell).
• Generous pension.
• Private medical insurance, virtual GP, critical illness cover and life assurance.
• Various family friendly policies including enhanced maternity pay and carers leave.
• Choice of voluntary benefits - technology scheme, cycle to work, will writing, etc.
• Gym membership discounts and an on site gym open 24/7 in London.
• Hybrid working - minimum four days in office every fortnight.
• Extensive personal and career development opportunities.

The Financial Ombudsman Service is an independent, not for profit organisation committed to resolving disputes between consumers (or small businesses) and financial service providers in the UK.

The Financial Ombudsman Service is an Equal Opportunity and Disability Confident Employer. All applicants will be treated in a fair and equal manner in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

Application deadline: 15 June 2026. The role may close earlier than the advertised date if required.