Salary: £? - ? per year Requirements Active SC Security Clearance is essential. Proven IT Application Helpdesk or Service Desk support experience. Proven experience in an IT/Application Support helpdesk providing direct user support. Strong fault-finding, troubleshooting, and first-time fix experience. ITIL experience is preferred; ITIL v4 certification or training is advantageous. Responsibilities Provide Level 1 IT support and act as the first point of contact for IT technical queries and issues. Diagnose and resolve IT incidents within agreed SLAs. Manage a range of IT incidents from members of the public, reliant parties, and Government departments. Update IT support incident call documentation within the Service Desk management system, ensuring accurate incident details and call history. Technologies Support ITIL Security More We are a leading global IT transformation business specialising in large-scale Government projects. This is a 5-month contract based in Leeds with a hybrid working arrangement of 3 days per week remote and 2 days per week in our Leeds office. The role is inside IR35 and is expected to start as soon as possible in June or July 2026.
21/06/2026
Full time
Salary: £? - ? per year Requirements Active SC Security Clearance is essential. Proven IT Application Helpdesk or Service Desk support experience. Proven experience in an IT/Application Support helpdesk providing direct user support. Strong fault-finding, troubleshooting, and first-time fix experience. ITIL experience is preferred; ITIL v4 certification or training is advantageous. Responsibilities Provide Level 1 IT support and act as the first point of contact for IT technical queries and issues. Diagnose and resolve IT incidents within agreed SLAs. Manage a range of IT incidents from members of the public, reliant parties, and Government departments. Update IT support incident call documentation within the Service Desk management system, ensuring accurate incident details and call history. Technologies Support ITIL Security More We are a leading global IT transformation business specialising in large-scale Government projects. This is a 5-month contract based in Leeds with a hybrid working arrangement of 3 days per week remote and 2 days per week in our Leeds office. The role is inside IR35 and is expected to start as soon as possible in June or July 2026.
1st / 2nd Line IT Support Engineer Borehamwood / Remote Summary Exciting opportunity to join an established Managed Service Provider as an IT Support Engineer! After 16 years of consistent growth, we are expanding our workforce further. We are looking for someone with a real passion for technology and helping people. We have a hybrid workforce where staff work some days in the office and some days at home in a dedicated workspace / home office. Most of the work we do is done remotely, however onsite client visits will be required on occasion, with the majority of our clients being located in North London, Central London and Hertfordshire. Our clients come from a wide range of industries, including professional services, fintech and hospitality. We love working collaboratively alongside our clients, which is why we specialise in smaller SMEs between 5 and 50 members of staff. This allows us to build long-lasting and close relationships with our clients where we get to know each member of their team. The Purpose of Your Role Provide world class service and support for clients. Troubleshooting and diagnosing IT issues, providing remote support and assisting in the monitoring and maintenance of their computer systems and networks. Key Responsibilities: Promptly and accurately log incidents and requests into our helpdesk ticketing system via phone and email. Answering the support phone line and dealing with incoming requests. Ensure customer requests are promptly attended to, providing efficient and effective support. Maintain a high standard of information recording within cases, ensuring all pertinent details are accurately documented. Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs. Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime. Configure client devices for new starters and leavers. Accurately log time spent on tickets. Stay in regular contact with colleagues via Teams when working remotely. Speak to clients over video call (Teams / Zoom), when required. Essential Requirements for the Role: Minimum 2 years previous experience on an IT helpdesk. Fluent English speaker with excellent communication skills. Proficient in customer support, including phone and email communication. Good understanding of Microsoft products and technologies. Ability to troubleshoot hardware issues with laptops, desktops, peripherals, and other IT equipment. Excellent grasp of Microsoft Windows Desktop OS and troubleshooting. Proficiency in Microsoft 365, with experience in the Admin Centre, User Management, Exchange and Licensing. Desirable Requirements for the Role: Own transport with Full UK Drivers License. Microsoft Entra. Experience with Remote Monitoring / Patch Management Tools. Experience with Ticketing System. Mac OS. Google Workspace. Other Cloud services such as online backup, email filtering and antivirus. What You Also Need to Know As some of your work will be done remotely, you need to have a dedicated, suitable work setup, desk and chair in a quiet and private space along with a fast, stable internet connection. Working from a public space is not deemed an acceptable alternative. Salary: A salary of £28,000 per annum plus Bonus is offered. Why Would You Work at Achieve IT: Competitive salary plus Annual Performance Bonus. 20 Days annual leave plus UK Bank Holidays with increased annual leave based on length of service. Achieve IT issued laptop, monitor and peripherals for your home office. Friendly, helpful team who all support each other. We will also provide a lot of support and training for the successful candidate. Job Type: Full-Time, Permanent
18/06/2026
Full time
1st / 2nd Line IT Support Engineer Borehamwood / Remote Summary Exciting opportunity to join an established Managed Service Provider as an IT Support Engineer! After 16 years of consistent growth, we are expanding our workforce further. We are looking for someone with a real passion for technology and helping people. We have a hybrid workforce where staff work some days in the office and some days at home in a dedicated workspace / home office. Most of the work we do is done remotely, however onsite client visits will be required on occasion, with the majority of our clients being located in North London, Central London and Hertfordshire. Our clients come from a wide range of industries, including professional services, fintech and hospitality. We love working collaboratively alongside our clients, which is why we specialise in smaller SMEs between 5 and 50 members of staff. This allows us to build long-lasting and close relationships with our clients where we get to know each member of their team. The Purpose of Your Role Provide world class service and support for clients. Troubleshooting and diagnosing IT issues, providing remote support and assisting in the monitoring and maintenance of their computer systems and networks. Key Responsibilities: Promptly and accurately log incidents and requests into our helpdesk ticketing system via phone and email. Answering the support phone line and dealing with incoming requests. Ensure customer requests are promptly attended to, providing efficient and effective support. Maintain a high standard of information recording within cases, ensuring all pertinent details are accurately documented. Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs. Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime. Configure client devices for new starters and leavers. Accurately log time spent on tickets. Stay in regular contact with colleagues via Teams when working remotely. Speak to clients over video call (Teams / Zoom), when required. Essential Requirements for the Role: Minimum 2 years previous experience on an IT helpdesk. Fluent English speaker with excellent communication skills. Proficient in customer support, including phone and email communication. Good understanding of Microsoft products and technologies. Ability to troubleshoot hardware issues with laptops, desktops, peripherals, and other IT equipment. Excellent grasp of Microsoft Windows Desktop OS and troubleshooting. Proficiency in Microsoft 365, with experience in the Admin Centre, User Management, Exchange and Licensing. Desirable Requirements for the Role: Own transport with Full UK Drivers License. Microsoft Entra. Experience with Remote Monitoring / Patch Management Tools. Experience with Ticketing System. Mac OS. Google Workspace. Other Cloud services such as online backup, email filtering and antivirus. What You Also Need to Know As some of your work will be done remotely, you need to have a dedicated, suitable work setup, desk and chair in a quiet and private space along with a fast, stable internet connection. Working from a public space is not deemed an acceptable alternative. Salary: A salary of £28,000 per annum plus Bonus is offered. Why Would You Work at Achieve IT: Competitive salary plus Annual Performance Bonus. 20 Days annual leave plus UK Bank Holidays with increased annual leave based on length of service. Achieve IT issued laptop, monitor and peripherals for your home office. Friendly, helpful team who all support each other. We will also provide a lot of support and training for the successful candidate. Job Type: Full-Time, Permanent
Stellar Entertainment Software Ltd
Guildford, Surrey
The Studio We are a video game development studio with offices in Guildford, UK and Utrecht, Netherlands. Sitting within the heart of thriving communities of game developers and publishers, we focus on quality and excellence, and our partners and players are always at the front of everything we do. Games are not just about gameplay. We believe in the importance of balancing every single aspect of a game that you, as a player will interact with; what and how it makes you feel. It couldn't be a more exciting time to join us as we embark on new unannounced projects, pushing the boundaries of all aspects of the game to create a truly AAA experience. The Role Our teams in Guildford and Utrecht are growing, and we're looking for an Infrastructure Engineer to join us in supporting our expanding IT infrastructure and operational needs. You'll work as part of a small team, delivering exceptional first-line technical support for our in-house systems and platforms with a people-first approach. We're looking for someone proactive, friendly, and technically minded, with strong customer service skills and the ability to stay calm under pressure. This is a rare and exciting opportunity to grow your career within an international company that genuinely invests in your learning and development. As an Infrastructure Engineer, you will: Own the onboarding process for new starters, including equipment setup, meeting room configuration, and routine system maintenance tasks Maintain accurate, up-to-date records of hardware and software assets across the business Provide face-to-face and remote technical support, diagnosing and troubleshooting issues across Windows, macOS, and Linux devices - escalating where appropriate Approach technical problems methodically and with initiative, finding effective solutions independently Troubleshoot basic network issues and support wider infrastructure projects Assist with Microsoft 365 administration, including Entra ID, Intune, and Exchange Online Work closely with the Head of IT and Data Security, providing support across a range of projects and initiatives Deliver basic Linux support as part of day-to-day operations Requirements What we're looking to see on your CV: Experience in an IT helpdesk or support role, assisting colleagues both remotely and in person Strong customer service skills - this is a people-facing role and needs someone who can communicate technical language to colleagues at all levels A solid understanding of networking fundamentals, systems, and hardware A genuine enthusiasm for a career in IT and a desire to keep learning Excellent organisational and prioritisation skills, with the ability to manage a varied workload Bonus points for Any evidence of providing first line or technical support would be advantageous An IT-related qualification at college or university level or equivalent Any personal projects, certifications, or other evidence of technical curiosity - we'd love to hear about it Benefits International AAA game projects Access to cutting-edge hardware Great increasing holiday benefits including Christmas Shutdown Discretionary bonus scheme Private Healthcare Plan including dental and optical support, mental health, online GP Pension Plan Life Assurance Flu Jab Vouchers Regular Team Incentives and Social Events A Few Things to Note We're unable to provide visa sponsorship or relocation support for this role, so you'll need to be based in the UK with the Right to Work here. During your probationary period, this role is based on-site at our Guildford office five days per week. Hybrid working options will be discussed once probation has been successfully completed. The deadline for applications is Friday 19th June 2026.
18/06/2026
Full time
The Studio We are a video game development studio with offices in Guildford, UK and Utrecht, Netherlands. Sitting within the heart of thriving communities of game developers and publishers, we focus on quality and excellence, and our partners and players are always at the front of everything we do. Games are not just about gameplay. We believe in the importance of balancing every single aspect of a game that you, as a player will interact with; what and how it makes you feel. It couldn't be a more exciting time to join us as we embark on new unannounced projects, pushing the boundaries of all aspects of the game to create a truly AAA experience. The Role Our teams in Guildford and Utrecht are growing, and we're looking for an Infrastructure Engineer to join us in supporting our expanding IT infrastructure and operational needs. You'll work as part of a small team, delivering exceptional first-line technical support for our in-house systems and platforms with a people-first approach. We're looking for someone proactive, friendly, and technically minded, with strong customer service skills and the ability to stay calm under pressure. This is a rare and exciting opportunity to grow your career within an international company that genuinely invests in your learning and development. As an Infrastructure Engineer, you will: Own the onboarding process for new starters, including equipment setup, meeting room configuration, and routine system maintenance tasks Maintain accurate, up-to-date records of hardware and software assets across the business Provide face-to-face and remote technical support, diagnosing and troubleshooting issues across Windows, macOS, and Linux devices - escalating where appropriate Approach technical problems methodically and with initiative, finding effective solutions independently Troubleshoot basic network issues and support wider infrastructure projects Assist with Microsoft 365 administration, including Entra ID, Intune, and Exchange Online Work closely with the Head of IT and Data Security, providing support across a range of projects and initiatives Deliver basic Linux support as part of day-to-day operations Requirements What we're looking to see on your CV: Experience in an IT helpdesk or support role, assisting colleagues both remotely and in person Strong customer service skills - this is a people-facing role and needs someone who can communicate technical language to colleagues at all levels A solid understanding of networking fundamentals, systems, and hardware A genuine enthusiasm for a career in IT and a desire to keep learning Excellent organisational and prioritisation skills, with the ability to manage a varied workload Bonus points for Any evidence of providing first line or technical support would be advantageous An IT-related qualification at college or university level or equivalent Any personal projects, certifications, or other evidence of technical curiosity - we'd love to hear about it Benefits International AAA game projects Access to cutting-edge hardware Great increasing holiday benefits including Christmas Shutdown Discretionary bonus scheme Private Healthcare Plan including dental and optical support, mental health, online GP Pension Plan Life Assurance Flu Jab Vouchers Regular Team Incentives and Social Events A Few Things to Note We're unable to provide visa sponsorship or relocation support for this role, so you'll need to be based in the UK with the Right to Work here. During your probationary period, this role is based on-site at our Guildford office five days per week. Hybrid working options will be discussed once probation has been successfully completed. The deadline for applications is Friday 19th June 2026.
The Role IT Service Delivery Analyst: Initially support IT needs in London office, expand to other European offices. Acts as advocate for Heidrick users, ensuring efficient and productive work. Responsibilities Primary IT point of contact for local offices, gather user feedback and understand regional IT needs. Work with vendors to procure equipment; use Autopilot to image laptops. Document all interactions, updates, and resolutions accurately in ticketing system; maintain knowledge base. Diagnose and resolve hardware, software, operating system, network and application issues. Manage local and regional office IT support including moves and changes for smooth operations. Travel domestically and internationally as required. Support onboarding for mergers and acquisitions; ensure seamless integration. Handle escalations from Helpdesk and requests from other IT Service Delivery Analysts and internal staff. Act as liaison between end-users and engineering/infrastructure teams; prioritize user experience. Assist in deploying, configuring, and maintaining IT assets and applications, including software installations, upgrades, patches. Participate in IT projects (hardware rollouts, software deployments, office relocations); track progress and communicate updates. Ensure adherence to IT policies, procedures, and security standards. Required Qualifications Associate's or Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience. 3+ years of IT support experience, including at least 2 years in Level 2 support or similar. Strong troubleshooting skills across Windows and macOS. Experience with Active Directory, Office 365, cloud technologies, VPN, remote access tools. Ability to actively listen, clarify technical issues, and use data analysis to resolve challenges. Strong collaboration and communication skills; build working relationships across functions. Demonstrated ownership, initiative, and accountability delivering timely, high-quality support. Adaptability and willingness to learn new tools, technologies, support methods. Full time hybrid work model, 4 days in office. Preferred Qualifications IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate. Proficiency working with AI technologies. Experience developing expertise in specialized areas: Windows & O365, Predictive Analytics, AI, Cloud, Security, macOS, or Deployment (SCCM/Intune). Equal Opportunity Employment Heidrick & Struggles is an equal opportunity employer committed to hiring qualified protected veterans and individuals with disabilities. All qualified applicants will be considered for employment without regard to race, color, religion, creed, age, sex, national origin, gender identity or expression, sexual orientation, disability, marital status, veteran or military status, or citizenship status. We are committed to providing reasonable accommodations or adjustments during the recruitment process.
16/06/2026
Full time
The Role IT Service Delivery Analyst: Initially support IT needs in London office, expand to other European offices. Acts as advocate for Heidrick users, ensuring efficient and productive work. Responsibilities Primary IT point of contact for local offices, gather user feedback and understand regional IT needs. Work with vendors to procure equipment; use Autopilot to image laptops. Document all interactions, updates, and resolutions accurately in ticketing system; maintain knowledge base. Diagnose and resolve hardware, software, operating system, network and application issues. Manage local and regional office IT support including moves and changes for smooth operations. Travel domestically and internationally as required. Support onboarding for mergers and acquisitions; ensure seamless integration. Handle escalations from Helpdesk and requests from other IT Service Delivery Analysts and internal staff. Act as liaison between end-users and engineering/infrastructure teams; prioritize user experience. Assist in deploying, configuring, and maintaining IT assets and applications, including software installations, upgrades, patches. Participate in IT projects (hardware rollouts, software deployments, office relocations); track progress and communicate updates. Ensure adherence to IT policies, procedures, and security standards. Required Qualifications Associate's or Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience. 3+ years of IT support experience, including at least 2 years in Level 2 support or similar. Strong troubleshooting skills across Windows and macOS. Experience with Active Directory, Office 365, cloud technologies, VPN, remote access tools. Ability to actively listen, clarify technical issues, and use data analysis to resolve challenges. Strong collaboration and communication skills; build working relationships across functions. Demonstrated ownership, initiative, and accountability delivering timely, high-quality support. Adaptability and willingness to learn new tools, technologies, support methods. Full time hybrid work model, 4 days in office. Preferred Qualifications IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate. Proficiency working with AI technologies. Experience developing expertise in specialized areas: Windows & O365, Predictive Analytics, AI, Cloud, Security, macOS, or Deployment (SCCM/Intune). Equal Opportunity Employment Heidrick & Struggles is an equal opportunity employer committed to hiring qualified protected veterans and individuals with disabilities. All qualified applicants will be considered for employment without regard to race, color, religion, creed, age, sex, national origin, gender identity or expression, sexual orientation, disability, marital status, veteran or military status, or citizenship status. We are committed to providing reasonable accommodations or adjustments during the recruitment process.
Salary for this Role: Circa £32,000 with benefits, subject to skills and experience. Job Title ITO Support Engineer Reports to: Rylan Williams Closing Date: 21 Jun :59 GMT About the role We are looking for an enthusiastic ITO Support/Service Desk/Helpdesk Engineer to work as part of the ITO Helpdesk to deliver fast, friendly and effective 1st and 2nd line technical support. The role supports over 3,000 users at the Francis Crick Institute and will involve handling queries across macOS, Windows and Linux, resolving issues remotely or at the desk, and acting as a key point of contact for anyone needing IT assistance. Day to day duties include logging and managing incoming requests, troubleshooting a wide range of technical problems, collaborating with specialist ITO teams when needed, leading onboarding sessions and technical training events, and keeping core equipment and stock running smoothly. What you will be doing Work on a shift pattern of 8:00am - 6:00pm, Monday to Friday, in the ITO Helpdesk team, providing a single point of contact service for all Francis Crick employees and commercial partners. Provide 1st and 2nd line IT support to macOS, Windows 7, 10, 11 and Linux (Rocky, CentOS, Ubuntu) operating systems, with a primary focus on resolving issues on FPOC using remote software or by desk visit when required. Lead on employee onboarding and technical training events, providing inductions as required. Manage stock and asset management, ensuring levels remain at buffer stock and liaising with vendors to replenish when required. Ensure all technical issues and queries received via Slack, phone, email, self service portal or walk up are logged, tracked and actioned according to agreed processes and best practice. About you Experience working on a busy IT helpdesk and providing 1st/2nd line support for macOS/Windows devices. A proven track record of delivering high quality customer service both in person and virtually. Entry level networking qualification and CompTIA A+ qualification or working towards them. Good understanding and experience of using ITIL v3/v4 in a working environment. Experience using and supporting JAMF and SCCM to deploy applications and patches, report on and manage end user devices. Good networking knowledge of troubleshooting LAN, DNS, DHCP and TCP/IP issues on macOS, Linux and Windows devices. Previous experience of using an IT call logging system for service requests and incident management. Use of ServiceNow is an advantage. Minimum criteria Minimum of 2 years experience in a similar role. Benefits 28 days of annual leave plus three additional days over Christmas and bank holidays. Defined contribution pension scheme with employer contributions of up to 16%. 24/7 GP consultation services, occupational health services and mental health support programmes. Eye care vouchers and discounted healthcare plans. Work life balance support: backup care for dependants, childcare support allowance, annual leave purchase options. Crick Networks offering diverse groups' support, community and inclusive social events. Discounted gym memberships, bike to work scheme and shopping discounts. Subsidised on site restaurant and social spaces for team interaction. Diversity and Inclusion We are committed to diversity and inclusion and actively encourage applications from individuals of all genders, ethnicities, abilities and experiences. We are a Disability Confident employer and will make reasonable adjustments if you require them. Please note you must meet the essential criteria listed within the Role Profile to have your application reviewed.
16/06/2026
Full time
Salary for this Role: Circa £32,000 with benefits, subject to skills and experience. Job Title ITO Support Engineer Reports to: Rylan Williams Closing Date: 21 Jun :59 GMT About the role We are looking for an enthusiastic ITO Support/Service Desk/Helpdesk Engineer to work as part of the ITO Helpdesk to deliver fast, friendly and effective 1st and 2nd line technical support. The role supports over 3,000 users at the Francis Crick Institute and will involve handling queries across macOS, Windows and Linux, resolving issues remotely or at the desk, and acting as a key point of contact for anyone needing IT assistance. Day to day duties include logging and managing incoming requests, troubleshooting a wide range of technical problems, collaborating with specialist ITO teams when needed, leading onboarding sessions and technical training events, and keeping core equipment and stock running smoothly. What you will be doing Work on a shift pattern of 8:00am - 6:00pm, Monday to Friday, in the ITO Helpdesk team, providing a single point of contact service for all Francis Crick employees and commercial partners. Provide 1st and 2nd line IT support to macOS, Windows 7, 10, 11 and Linux (Rocky, CentOS, Ubuntu) operating systems, with a primary focus on resolving issues on FPOC using remote software or by desk visit when required. Lead on employee onboarding and technical training events, providing inductions as required. Manage stock and asset management, ensuring levels remain at buffer stock and liaising with vendors to replenish when required. Ensure all technical issues and queries received via Slack, phone, email, self service portal or walk up are logged, tracked and actioned according to agreed processes and best practice. About you Experience working on a busy IT helpdesk and providing 1st/2nd line support for macOS/Windows devices. A proven track record of delivering high quality customer service both in person and virtually. Entry level networking qualification and CompTIA A+ qualification or working towards them. Good understanding and experience of using ITIL v3/v4 in a working environment. Experience using and supporting JAMF and SCCM to deploy applications and patches, report on and manage end user devices. Good networking knowledge of troubleshooting LAN, DNS, DHCP and TCP/IP issues on macOS, Linux and Windows devices. Previous experience of using an IT call logging system for service requests and incident management. Use of ServiceNow is an advantage. Minimum criteria Minimum of 2 years experience in a similar role. Benefits 28 days of annual leave plus three additional days over Christmas and bank holidays. Defined contribution pension scheme with employer contributions of up to 16%. 24/7 GP consultation services, occupational health services and mental health support programmes. Eye care vouchers and discounted healthcare plans. Work life balance support: backup care for dependants, childcare support allowance, annual leave purchase options. Crick Networks offering diverse groups' support, community and inclusive social events. Discounted gym memberships, bike to work scheme and shopping discounts. Subsidised on site restaurant and social spaces for team interaction. Diversity and Inclusion We are committed to diversity and inclusion and actively encourage applications from individuals of all genders, ethnicities, abilities and experiences. We are a Disability Confident employer and will make reasonable adjustments if you require them. Please note you must meet the essential criteria listed within the Role Profile to have your application reviewed.
IT Apprentice Department: Information Technology Employment Type: Apprentice Location: Southampton Reporting To: Alex Wiggins Reporting directly to the IT Lead, the IT Apprentice provides general support to all IT users in the business with a focus on user support, new starters and replacement machines. The following responsibilities should be read in conjunction with the IT Dept RASCI Matrix. The two documents distinguish which tasks are the full responsibility of the IT Apprentice and the tasks which require their assistance to the person responsible i.e. the IT Lead. Key Responsibilities First line IT Support via phone, email, Teams and in person. Create and manage user accounts across platforms including but not limited to Active Directory, Autodesk and Adobe. Supporting all current and future company accreditations involving IT. Carry out internal audits on software usage, user accounts, permissions and assets. Maintaining and supporting all printers within the business. Helping maintain an up-to-date IT asset system. Setup, maintain and support all computers, printers, mobiles and tablets. Help maintain and manage our mobile device management system. Help with all cyber security related tasks and/or projects. Create, maintain and update file server shares and permissions. Support internal IT systems. Help maintain and improve our cyber security posture. Support WEEE disposal. Create, update and maintain internal IT documentation Support with leavers process. Create and update internal scripts in Powershell, Batch and Bash. Assisting with Ethernet and fibre cable installations Supporting VoIP phone systems and desk phones Helping with user account setup, password resets and permissions Learning networking basics including routers, switches, Wi-Fi and firewalls Core Values Uphold and promote the Company's Core Values - Care, Trust, Respect and Sustainability. You may be required to undertake additional duties to those outlined above that are commensurate to the level of role you perform. Skills, Knowledge & Expertise Desirable BTEC Level 2/3 in IT / Computing Level 3 Diploma in ICT GCSEs including English and Maths A-Level in ICT / Computer Science Microsoft Certifications Microsoft 365 Certified: Fundamentals Microsoft 365 Certified: Modern Desktop Administrator Associate MD-100 / MD-101 (Windows client and device management) Technical Skills Evidence Windows operating systems (Windows 10/11) Microsoft 365 administration Active Directory (password resets, account management) Basic networking (TCP/IP, Wi-Fi setup, VPNs) Troubleshooting PC hardware and peripherals Printers, laptops, mobile device support Ticketing systems / service desk platforms Basic PowerShell knowledge (advantageous) Experience Experiencein a helpdesk or technical support environment. Experience providing remote, telephone, and face-to-face support. Job Benefits At Trant, we offer the opportunity for career development and progression within a professional working environment, and we strongly encourage employees to gain professional qualifications and fully support individuals on their journeys towards chartership. Work on complex, meaningful engineering projects Be part of a collaborative, multi-disciplinary team Strong pipeline of secured work and career progression opportunities Innovative environment with in-house design and manufacturing capability Long-term secured framework work Clear career development opportunities Strong safety and wellbeing culture Competitive salary and benefits package Competitive salary Company car or car allowance (some levels) Mentored support within our 'Career Development Association', to work towards chartership 24 days holiday (increasing with service) + 8 bank holidays Options to buy additional holiday via salary sacrifice Company Pension Scheme Flexible working based on a 'core hours' system 1 x Professional Membership paid annually Hybrid working Employee Assistance Program Free onsite parking Bike to Work Scheme Discretionary annual bonus
15/06/2026
Full time
IT Apprentice Department: Information Technology Employment Type: Apprentice Location: Southampton Reporting To: Alex Wiggins Reporting directly to the IT Lead, the IT Apprentice provides general support to all IT users in the business with a focus on user support, new starters and replacement machines. The following responsibilities should be read in conjunction with the IT Dept RASCI Matrix. The two documents distinguish which tasks are the full responsibility of the IT Apprentice and the tasks which require their assistance to the person responsible i.e. the IT Lead. Key Responsibilities First line IT Support via phone, email, Teams and in person. Create and manage user accounts across platforms including but not limited to Active Directory, Autodesk and Adobe. Supporting all current and future company accreditations involving IT. Carry out internal audits on software usage, user accounts, permissions and assets. Maintaining and supporting all printers within the business. Helping maintain an up-to-date IT asset system. Setup, maintain and support all computers, printers, mobiles and tablets. Help maintain and manage our mobile device management system. Help with all cyber security related tasks and/or projects. Create, maintain and update file server shares and permissions. Support internal IT systems. Help maintain and improve our cyber security posture. Support WEEE disposal. Create, update and maintain internal IT documentation Support with leavers process. Create and update internal scripts in Powershell, Batch and Bash. Assisting with Ethernet and fibre cable installations Supporting VoIP phone systems and desk phones Helping with user account setup, password resets and permissions Learning networking basics including routers, switches, Wi-Fi and firewalls Core Values Uphold and promote the Company's Core Values - Care, Trust, Respect and Sustainability. You may be required to undertake additional duties to those outlined above that are commensurate to the level of role you perform. Skills, Knowledge & Expertise Desirable BTEC Level 2/3 in IT / Computing Level 3 Diploma in ICT GCSEs including English and Maths A-Level in ICT / Computer Science Microsoft Certifications Microsoft 365 Certified: Fundamentals Microsoft 365 Certified: Modern Desktop Administrator Associate MD-100 / MD-101 (Windows client and device management) Technical Skills Evidence Windows operating systems (Windows 10/11) Microsoft 365 administration Active Directory (password resets, account management) Basic networking (TCP/IP, Wi-Fi setup, VPNs) Troubleshooting PC hardware and peripherals Printers, laptops, mobile device support Ticketing systems / service desk platforms Basic PowerShell knowledge (advantageous) Experience Experiencein a helpdesk or technical support environment. Experience providing remote, telephone, and face-to-face support. Job Benefits At Trant, we offer the opportunity for career development and progression within a professional working environment, and we strongly encourage employees to gain professional qualifications and fully support individuals on their journeys towards chartership. Work on complex, meaningful engineering projects Be part of a collaborative, multi-disciplinary team Strong pipeline of secured work and career progression opportunities Innovative environment with in-house design and manufacturing capability Long-term secured framework work Clear career development opportunities Strong safety and wellbeing culture Competitive salary and benefits package Competitive salary Company car or car allowance (some levels) Mentored support within our 'Career Development Association', to work towards chartership 24 days holiday (increasing with service) + 8 bank holidays Options to buy additional holiday via salary sacrifice Company Pension Scheme Flexible working based on a 'core hours' system 1 x Professional Membership paid annually Hybrid working Employee Assistance Program Free onsite parking Bike to Work Scheme Discretionary annual bonus
We have an exciting opportunity for an IT Support Engineer to join our growing ICT team. As part of a hands on team you will be a key point of contact for staff across the firm, providing support through our helpdesk and helping to deliver and maintain the systems that the business relies on every day. The role is based at our Newark office, but you will be required to support all offices. There is a requirement to travel between offices, so a full current driving licence and use of your own vehicle (covered by business insurance) is essential. The role also involves occasional out of hours work to support maintenance windows, patching and migrations. Location: Newark - Regular travel to all Chattertons offices Department: ICT Department Hours: 9am - 5.15pm Monday to Friday Salary: Depending on Experience Key Responsibilities Provide first line helpdesk support by logging, triaging, prioritising, resolving and escalating tickets, while keeping users updated and maintaining accurate records. Deliver remote and on site support across all offices for hardware, software, account, connectivity and day to day VDI issues. Provision, build, deploy, issue, recover and lifecycle manage end user devices and peripherals, maintaining accurate asset and stock records throughout. Carry out joiner, cross boarding and leaver processes, including Active Directory and Microsoft 365 / Exchange Online administration, mailbox and licence allocation, and hardware setup and recovery. Administer Microsoft 365 services, including Exchange Online (+ On Premise Exchange) Teams, SharePoint and OneDrive. Perform patch management and software updates, both scheduled out of hours and ad hoc, and respond to vulnerability findings. Install, configure and troubleshoot legal line of business applications, including SOS Connect / SOS Practice Manager and Diktamen. Maintain endpoint security tooling, support security awareness activity and training, and escalates cyber security concerns where appropriate. Verify backups, assist with file restore requests and participate in restore testing. Carry out quarterly office reviews, checking networking and shared equipment and addressing outstanding site specific issues. Assist with ICT projects, including system upgrades, hardware refreshes, office moves, and software or equipment rollouts. Create and maintain documentation, guides and knowledge base articles, support user training, and contribute to a strong digital safety culture. Candidate Profile Maths Level 2 and English Level 2. Computing degree, higher education course, or equivalent industry experience. Windows 11 and Windows Server (2016 / 2019 / 2022) including Hyper V. Active Directory and Group Policy. Microsoft 365 and Exchange Online administration. Microsoft Intune endpoint management and device provisioning Wired and wireless networking and TCP/IP, including switches, VLANs and firewalls. Helpdesk / ticketing systems and remote support tools. Industry certifications (e.g. CompTIA A+, Microsoft Azure / 365 / Endpoint Administrator). Legal line of business applications (e.g. SOS Connect, Diktamen). Endpoint security tooling and backup tooling. IT asset and stock management, including inventory control and asset lifecycle tracking. Strong troubleshooting and diagnostic skills across hardware, software and networks. Excellent communication, able to explain technical matters to non technical users. Well organised, able to prioritise a varied workload and work to deadlines. Accurate documentation and record keeping. Proactive, taking initiative and ownership of issues through to resolution. Customer focused and approachable, builds rapport with users. A team player with integrity who also works well independently. Flexible, adaptable and willing to learn and upskill Team player. Sense of humour. Full current driving licence and use of own vehicle (business insurance) for travel across offices. Willing to work occasional out of hours for maintenance, patching and migrations. Benefits Chattertons recognises that it is essential to provide equal opportunities to all persons without discrimination. The firm has an Equality and Diversity Policy and this sets out the firm's position on equal opportunity in all aspects of employment. This is available upon request.
13/06/2026
Full time
We have an exciting opportunity for an IT Support Engineer to join our growing ICT team. As part of a hands on team you will be a key point of contact for staff across the firm, providing support through our helpdesk and helping to deliver and maintain the systems that the business relies on every day. The role is based at our Newark office, but you will be required to support all offices. There is a requirement to travel between offices, so a full current driving licence and use of your own vehicle (covered by business insurance) is essential. The role also involves occasional out of hours work to support maintenance windows, patching and migrations. Location: Newark - Regular travel to all Chattertons offices Department: ICT Department Hours: 9am - 5.15pm Monday to Friday Salary: Depending on Experience Key Responsibilities Provide first line helpdesk support by logging, triaging, prioritising, resolving and escalating tickets, while keeping users updated and maintaining accurate records. Deliver remote and on site support across all offices for hardware, software, account, connectivity and day to day VDI issues. Provision, build, deploy, issue, recover and lifecycle manage end user devices and peripherals, maintaining accurate asset and stock records throughout. Carry out joiner, cross boarding and leaver processes, including Active Directory and Microsoft 365 / Exchange Online administration, mailbox and licence allocation, and hardware setup and recovery. Administer Microsoft 365 services, including Exchange Online (+ On Premise Exchange) Teams, SharePoint and OneDrive. Perform patch management and software updates, both scheduled out of hours and ad hoc, and respond to vulnerability findings. Install, configure and troubleshoot legal line of business applications, including SOS Connect / SOS Practice Manager and Diktamen. Maintain endpoint security tooling, support security awareness activity and training, and escalates cyber security concerns where appropriate. Verify backups, assist with file restore requests and participate in restore testing. Carry out quarterly office reviews, checking networking and shared equipment and addressing outstanding site specific issues. Assist with ICT projects, including system upgrades, hardware refreshes, office moves, and software or equipment rollouts. Create and maintain documentation, guides and knowledge base articles, support user training, and contribute to a strong digital safety culture. Candidate Profile Maths Level 2 and English Level 2. Computing degree, higher education course, or equivalent industry experience. Windows 11 and Windows Server (2016 / 2019 / 2022) including Hyper V. Active Directory and Group Policy. Microsoft 365 and Exchange Online administration. Microsoft Intune endpoint management and device provisioning Wired and wireless networking and TCP/IP, including switches, VLANs and firewalls. Helpdesk / ticketing systems and remote support tools. Industry certifications (e.g. CompTIA A+, Microsoft Azure / 365 / Endpoint Administrator). Legal line of business applications (e.g. SOS Connect, Diktamen). Endpoint security tooling and backup tooling. IT asset and stock management, including inventory control and asset lifecycle tracking. Strong troubleshooting and diagnostic skills across hardware, software and networks. Excellent communication, able to explain technical matters to non technical users. Well organised, able to prioritise a varied workload and work to deadlines. Accurate documentation and record keeping. Proactive, taking initiative and ownership of issues through to resolution. Customer focused and approachable, builds rapport with users. A team player with integrity who also works well independently. Flexible, adaptable and willing to learn and upskill Team player. Sense of humour. Full current driving licence and use of own vehicle (business insurance) for travel across offices. Willing to work occasional out of hours for maintenance, patching and migrations. Benefits Chattertons recognises that it is essential to provide equal opportunities to all persons without discrimination. The firm has an Equality and Diversity Policy and this sets out the firm's position on equal opportunity in all aspects of employment. This is available upon request.
1st / 2nd Line Support Engineer Ashford, Kent - Office-based Up to £32,000 DOE Are you currently working in IT support and ready to strengthen your technical skills? Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments? Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets? If so, this could be a strong next step. We are recruiting for a 1st / 2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford. This role is ideal for someone operating at strong 1st Line level or early 2nd Line who wants broader exposure and clear development. The Opportunity You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands on exposure across desktop, Microsoft 365, and core infrastructure support. This is an office-based role designed to support learning, knowledge sharing, and technical progression. What You Will Be Doing Acting as a key point of contact for incoming support tickets Providing remote 1st and 2nd line support to clients Troubleshooting Microsoft 365 and Windows desktop issues Managing Active Directory tasks (users, permissions, group policy) Supporting endpoint and Intune-related queries Investigating basic networking issues (DNS, DHCP, TCP/IP) Escalating more complex issues to senior engineers Maintaining accurate ticket updates and documentation Occasionally attending client sites (if at 2nd line level) Technologies You Will Work With Experience in some of the following is beneficial: Windows desktop environments Microsoft 365 (Exchange, Teams, SharePoint) Active Directory Intune / endpoint management Basic networking (DNS, DHCP, TCP/IP) Helpdesk / ticketing systems Printers and end user hardware You do not need everything solid fundamentals and the right attitude matter most. What We Are Looking For Experience in a 1st Line or 2nd Line IT support role MSP experience is highly desirable Strong customer service and communication skills Good troubleshooting mindset Organised and comfortable managing tickets Full driving licence beneficial (not essential at 1st line level) Why Join? Supportive MSP environment with real progression Exposure to a broad client base and modern tech stack Clear pathway into 2nd Line and beyond Structured team with strong knowledge sharing Up to £32k depending on experience If you are currently in 1st Line and edging into 2nd, or already operating at 2nd Line level and want a supportive MSP environment, this is well worth a conversation.
12/06/2026
Full time
1st / 2nd Line Support Engineer Ashford, Kent - Office-based Up to £32,000 DOE Are you currently working in IT support and ready to strengthen your technical skills? Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments? Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets? If so, this could be a strong next step. We are recruiting for a 1st / 2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford. This role is ideal for someone operating at strong 1st Line level or early 2nd Line who wants broader exposure and clear development. The Opportunity You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands on exposure across desktop, Microsoft 365, and core infrastructure support. This is an office-based role designed to support learning, knowledge sharing, and technical progression. What You Will Be Doing Acting as a key point of contact for incoming support tickets Providing remote 1st and 2nd line support to clients Troubleshooting Microsoft 365 and Windows desktop issues Managing Active Directory tasks (users, permissions, group policy) Supporting endpoint and Intune-related queries Investigating basic networking issues (DNS, DHCP, TCP/IP) Escalating more complex issues to senior engineers Maintaining accurate ticket updates and documentation Occasionally attending client sites (if at 2nd line level) Technologies You Will Work With Experience in some of the following is beneficial: Windows desktop environments Microsoft 365 (Exchange, Teams, SharePoint) Active Directory Intune / endpoint management Basic networking (DNS, DHCP, TCP/IP) Helpdesk / ticketing systems Printers and end user hardware You do not need everything solid fundamentals and the right attitude matter most. What We Are Looking For Experience in a 1st Line or 2nd Line IT support role MSP experience is highly desirable Strong customer service and communication skills Good troubleshooting mindset Organised and comfortable managing tickets Full driving licence beneficial (not essential at 1st line level) Why Join? Supportive MSP environment with real progression Exposure to a broad client base and modern tech stack Clear pathway into 2nd Line and beyond Structured team with strong knowledge sharing Up to £32k depending on experience If you are currently in 1st Line and edging into 2nd, or already operating at 2nd Line level and want a supportive MSP environment, this is well worth a conversation.
Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance. Responsibilities Act as the primary technical support contact for the client both remotely and on-site when needed Provide support to users via telephone, email, remote control, and in-person Accurately log incidents and service requests in Becrypt's ticketing system Ensure tickets are always kept up-to-date with case details Work collaboratively to support team members in IT related matters Provide troubleshooting assistance as required to the Technical Services team Escalate problems where necessary to management or third-party suppliers Undertake small to medium-sized IT projects as instructed by the Technical Services team Diagnose and resolve technical issues on your own and as part of a team Ensure a high level of customer service and support is provided Assist with troubleshooting and resolving infrastructure issues Keep documentation and wiki up to date Be available for 24/7 on-call support on a rotational basis, when required Exposure to, and support of, cloud based services: Microsoft Office 365 Microsoft Azure Qualifications Ability to multitask, prioritise tasks and work well under pressure Excellent written and verbal communication skills Confident, clear, and professional telephone manner A genuine interest in technology and a willingness to learn Proactive and works well as part of a team or alone Role will be subject to an employment screening process and will require security clearance. Benefits 25 days annual leave plus an additional 2 days after 2 years' service 5 days additional holiday purchase available Private medical insurance Health cashback plan with Healthshield Season ticket loan Salary exchange benefits (ride2work, pension) Subsidised gym membership
04/06/2026
Full time
Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance. Responsibilities Act as the primary technical support contact for the client both remotely and on-site when needed Provide support to users via telephone, email, remote control, and in-person Accurately log incidents and service requests in Becrypt's ticketing system Ensure tickets are always kept up-to-date with case details Work collaboratively to support team members in IT related matters Provide troubleshooting assistance as required to the Technical Services team Escalate problems where necessary to management or third-party suppliers Undertake small to medium-sized IT projects as instructed by the Technical Services team Diagnose and resolve technical issues on your own and as part of a team Ensure a high level of customer service and support is provided Assist with troubleshooting and resolving infrastructure issues Keep documentation and wiki up to date Be available for 24/7 on-call support on a rotational basis, when required Exposure to, and support of, cloud based services: Microsoft Office 365 Microsoft Azure Qualifications Ability to multitask, prioritise tasks and work well under pressure Excellent written and verbal communication skills Confident, clear, and professional telephone manner A genuine interest in technology and a willingness to learn Proactive and works well as part of a team or alone Role will be subject to an employment screening process and will require security clearance. Benefits 25 days annual leave plus an additional 2 days after 2 years' service 5 days additional holiday purchase available Private medical insurance Health cashback plan with Healthshield Season ticket loan Salary exchange benefits (ride2work, pension) Subsidised gym membership
Audio Visual Helpdesk Engineer Officed Based Only £32,000 - £35,000 per annum 8:30am 5:00pm Monday Friday Full Time, Permanent Basingstoke Our client is a market leading IT equipment service provider. They are seeking the right individual who is passionate about IT equipment (camera systems, microphones, speakers & office access devices) how it works and how to problem solve. This role will heavily involve telephone support and remote access looking into hardware layouts/schematics working your way through a ticketing system (suitable for someone at 1st & 2nd line support). Background needed for this role: Strong understanding of AV Cabling, HDMI Signalling, IP Networks, Unified Communication platforms (Microsoft Teams, Google, Zoom) Experienced with products from Extron, QSYS, Crestron, SY Electronics, Kramer, CYP Europe and others. Good knowledge of Audio-Visual & Video Conferencing Experienced with supporting customers via telephone Experienced with AV & IT hardware and software, including configuration, diagnosing and resolving problems Responsibilities Acting as the first point of contact for technical support via phone, email, chat, or ticketing systems. Troubleshooting a wide range of AV, UC and related technical issues. Logging, categorising, prioritising and managing incidents and service requests accurately. Communicating clearly with users, providing regular updates and setting expectations. Ensuring incidents and requests are resolved within agreed SLAs. Maintaining accurate ticket notes and technical documentation. Contributing to knowledge base content and identifying recurring issues. Delivering a consistently high level of customer service and user satisfaction. Working with third line teams, vendors and external partners when required. Other Onsite parking Product training provided All in 32 days holiday (20 days to use, +3 days between Christmas & New Years +1 day for your birthday +8 bank holidays) Pension scheme Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief. By applying through Green Folk Recruitment, you consent to share your information with our client for recruitment purposes. We handle your data with care, aligning with our privacy policy for recruitment-related activities. Please be informed that all final hiring decisions rests solely with our client. Should you have any inquiries, kindly direct them to Green Folk Recruitment for a transparent and streamlined recruitment experience. Green Folk Ltd is acting as a recruitment agency in relation to this vacancy.
27/05/2026
Full time
Audio Visual Helpdesk Engineer Officed Based Only £32,000 - £35,000 per annum 8:30am 5:00pm Monday Friday Full Time, Permanent Basingstoke Our client is a market leading IT equipment service provider. They are seeking the right individual who is passionate about IT equipment (camera systems, microphones, speakers & office access devices) how it works and how to problem solve. This role will heavily involve telephone support and remote access looking into hardware layouts/schematics working your way through a ticketing system (suitable for someone at 1st & 2nd line support). Background needed for this role: Strong understanding of AV Cabling, HDMI Signalling, IP Networks, Unified Communication platforms (Microsoft Teams, Google, Zoom) Experienced with products from Extron, QSYS, Crestron, SY Electronics, Kramer, CYP Europe and others. Good knowledge of Audio-Visual & Video Conferencing Experienced with supporting customers via telephone Experienced with AV & IT hardware and software, including configuration, diagnosing and resolving problems Responsibilities Acting as the first point of contact for technical support via phone, email, chat, or ticketing systems. Troubleshooting a wide range of AV, UC and related technical issues. Logging, categorising, prioritising and managing incidents and service requests accurately. Communicating clearly with users, providing regular updates and setting expectations. Ensuring incidents and requests are resolved within agreed SLAs. Maintaining accurate ticket notes and technical documentation. Contributing to knowledge base content and identifying recurring issues. Delivering a consistently high level of customer service and user satisfaction. Working with third line teams, vendors and external partners when required. Other Onsite parking Product training provided All in 32 days holiday (20 days to use, +3 days between Christmas & New Years +1 day for your birthday +8 bank holidays) Pension scheme Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief. By applying through Green Folk Recruitment, you consent to share your information with our client for recruitment purposes. We handle your data with care, aligning with our privacy policy for recruitment-related activities. Please be informed that all final hiring decisions rests solely with our client. Should you have any inquiries, kindly direct them to Green Folk Recruitment for a transparent and streamlined recruitment experience. Green Folk Ltd is acting as a recruitment agency in relation to this vacancy.
IT Support Engineer Location: Edinburgh Salary: £28,000 - £33,000 per annum (DOE) We're recruiting a Senior Helpdesk Analyst to provide onsite and remote technical support across multiple office locations across the central belt. This is a fantastic opportunity to join an industry leading Law Firm. This role offers the opportunity to work in a busy, professional services environment where you'll play a key part in keeping systems running smoothly, ensuring excellent customer service, and helping users remain productive. Travel to other sites required: Glasgow, Stirling and Newcastle The Role: Providing in-person and remote technical support, ensuring a positive user experience. Diagnosing and resolving hardware, software, and escalated technical issues. Installing, configuring, and maintaining desktop and networking equipment. Managing Active Directory, user accounts, and permissions. Documenting incidents and resolutions clearly and accurately. Travelling regularly to offices across Newcastle, Glasgow, Edinburgh, and Stirling. Requirement: 3+ years' experience in a relevant IT support role Excellent customer service and communication skills. Strong troubleshooting and root cause analysis abilities. Hands-on experience with Windows environments and end-user support. Qualification in an IT-related discipline (degree level preferred). Full, clean UK driver's licence. Desirable ITIL qualification or familiarity with ITIL practices. Industry certifications in Microsoft or related technologies. Experience working in the professional services industry. If you're a confident, proactive IT professional who thrives on solving problems and delivering excellent service, please APPLY ASAP.
03/10/2025
Full time
IT Support Engineer Location: Edinburgh Salary: £28,000 - £33,000 per annum (DOE) We're recruiting a Senior Helpdesk Analyst to provide onsite and remote technical support across multiple office locations across the central belt. This is a fantastic opportunity to join an industry leading Law Firm. This role offers the opportunity to work in a busy, professional services environment where you'll play a key part in keeping systems running smoothly, ensuring excellent customer service, and helping users remain productive. Travel to other sites required: Glasgow, Stirling and Newcastle The Role: Providing in-person and remote technical support, ensuring a positive user experience. Diagnosing and resolving hardware, software, and escalated technical issues. Installing, configuring, and maintaining desktop and networking equipment. Managing Active Directory, user accounts, and permissions. Documenting incidents and resolutions clearly and accurately. Travelling regularly to offices across Newcastle, Glasgow, Edinburgh, and Stirling. Requirement: 3+ years' experience in a relevant IT support role Excellent customer service and communication skills. Strong troubleshooting and root cause analysis abilities. Hands-on experience with Windows environments and end-user support. Qualification in an IT-related discipline (degree level preferred). Full, clean UK driver's licence. Desirable ITIL qualification or familiarity with ITIL practices. Industry certifications in Microsoft or related technologies. Experience working in the professional services industry. If you're a confident, proactive IT professional who thrives on solving problems and delivering excellent service, please APPLY ASAP.
Hyper-V Systems Engineer - £45,000 - £55,000 FULLY ONSITE - TAMWORTH nr Birmingham MUST have Intune, Microsoft Defender, Veeam, and Hyper-V experience Hyper-V Systems Engineer - £45,000 - £55,000 ONSITE - TAMWORTH nr Birmingham Job Description: My client is a long-established, highly-successful retail/manufacturing company that is growing through both acquisition and organically, and they offer really interesting, challenging work as well as career progression. Fully onsite position in Tamworth at my client's HQ, paying up to £55k and you MUST have in-depth experience of things like Intune, Microsoft Defender, Veeam, and Hyper-V - ALL of which are vital to this position.We seek a skilled Hyper-V Systems Engineer with significant experience in virtualisation. Microsoft Windows Server, Active Directory, MS Azure, Exchange Online/O365 configuration & troubleshooting. Having working experience with Dell/EMC SANs, SonicWall and networks monitoring and configuration. In this role, you will be responsible for the network's day-to-day administration, support, and troubleshooting in a dynamic, high-volume environment with multiple configurations. You must have experience planning and installing new software or upgrades and resolving problems remotely and on-site. Your expertise in cloud-based solutions and virtualisation technologies will be critical in this role, as will your ability to work with complex solutions and coordinate activities with other technical personnel as appropriate. Key Responsibilities: Configure and manage MS Windows domain and Hyper-V virtualization environments. Develop and maintain Standard Operating Procedures for Windows virtualisation environment, Active Directory, and Windows Server administration. Diagnose and troubleshoot problems with virtualisation environment, including Microsoft and Linux operating systems. Evaluate products and upgrades for appropriateness, oversee and implement system upgrade strategies. Maintain Dell server environment across multiple locations. Provide 3rd Level support to Helpdesk engineers. Lead design, implementation, and maintenance of complex solutions, coordinating activities with other technical personnel as appropriate. Knowledge and Skills Required: Intune, Microsoft Defender, Veeam, and Hyper-V - ALL of which are vital to this position Significant experience in designing, implementing, and managing MS Windows and Hyper-V environments, including Dell EMC SAN MCSE certification / CCNA certification / Security certification an advantage IT Security Protocols Mastery, expert in deploying IT security protocols, managing cybersecurity measures, and ensuring robust network defence strategies. Security Compliance Acumen, proficient in IT security compliance, with a strong grasp of risk management and adherence to global cybersecurity regulations. Effective project management experience. Knowledge and working experience with Active Directory. DR/BCP experience Expertise in network data centre environments. Excellent PowerShell scripting and automation skills to automate repetitive tasks and build small to medium-complexity automated solutions. Database Administration skills (MS SQL, MySQL) Strong organisational, troubleshooting, decision-making, and analytical skills. Ability to work with limited supervision, self-starter, and strong time management skills. Ability to adapt to handle competing work demands and work flexible hours. Excellent verbal and written communication skills and ability to communicate technical issues to non-technical audiences. Some travel for installation or upgrades will be required. IND123
01/10/2025
Full time
Hyper-V Systems Engineer - £45,000 - £55,000 FULLY ONSITE - TAMWORTH nr Birmingham MUST have Intune, Microsoft Defender, Veeam, and Hyper-V experience Hyper-V Systems Engineer - £45,000 - £55,000 ONSITE - TAMWORTH nr Birmingham Job Description: My client is a long-established, highly-successful retail/manufacturing company that is growing through both acquisition and organically, and they offer really interesting, challenging work as well as career progression. Fully onsite position in Tamworth at my client's HQ, paying up to £55k and you MUST have in-depth experience of things like Intune, Microsoft Defender, Veeam, and Hyper-V - ALL of which are vital to this position.We seek a skilled Hyper-V Systems Engineer with significant experience in virtualisation. Microsoft Windows Server, Active Directory, MS Azure, Exchange Online/O365 configuration & troubleshooting. Having working experience with Dell/EMC SANs, SonicWall and networks monitoring and configuration. In this role, you will be responsible for the network's day-to-day administration, support, and troubleshooting in a dynamic, high-volume environment with multiple configurations. You must have experience planning and installing new software or upgrades and resolving problems remotely and on-site. Your expertise in cloud-based solutions and virtualisation technologies will be critical in this role, as will your ability to work with complex solutions and coordinate activities with other technical personnel as appropriate. Key Responsibilities: Configure and manage MS Windows domain and Hyper-V virtualization environments. Develop and maintain Standard Operating Procedures for Windows virtualisation environment, Active Directory, and Windows Server administration. Diagnose and troubleshoot problems with virtualisation environment, including Microsoft and Linux operating systems. Evaluate products and upgrades for appropriateness, oversee and implement system upgrade strategies. Maintain Dell server environment across multiple locations. Provide 3rd Level support to Helpdesk engineers. Lead design, implementation, and maintenance of complex solutions, coordinating activities with other technical personnel as appropriate. Knowledge and Skills Required: Intune, Microsoft Defender, Veeam, and Hyper-V - ALL of which are vital to this position Significant experience in designing, implementing, and managing MS Windows and Hyper-V environments, including Dell EMC SAN MCSE certification / CCNA certification / Security certification an advantage IT Security Protocols Mastery, expert in deploying IT security protocols, managing cybersecurity measures, and ensuring robust network defence strategies. Security Compliance Acumen, proficient in IT security compliance, with a strong grasp of risk management and adherence to global cybersecurity regulations. Effective project management experience. Knowledge and working experience with Active Directory. DR/BCP experience Expertise in network data centre environments. Excellent PowerShell scripting and automation skills to automate repetitive tasks and build small to medium-complexity automated solutions. Database Administration skills (MS SQL, MySQL) Strong organisational, troubleshooting, decision-making, and analytical skills. Ability to work with limited supervision, self-starter, and strong time management skills. Ability to adapt to handle competing work demands and work flexible hours. Excellent verbal and written communication skills and ability to communicate technical issues to non-technical audiences. Some travel for installation or upgrades will be required. IND123
Katie Bard (Angela Mortimer Plc)
Solihull, West Midlands
A leading global technology provider is seeking an experienced Security Systems Support Specialist to join their dynamic technical team. This role focuses on delivering expert support for advanced CCTV and integrated security solutions across a broad portfolio of commercial clients. Key Responsibilities Provide remote and on-site technical support for commissioning, maintenance, and troubleshooting of CCTV systems. Assist field teams with installation and configuration of surveillance technologies in line with operational standards. Perform remote diagnostics and health checks to ensure optimal system performance. Support reactive service calls, identifying and resolving technical faults efficiently. Manage and process CCTV footage requests for investigative purposes. Maintain thorough documentation of technical activities and resolutions. Skills & Experience Prior experience as a 2nd line IT support helpdesk role alongside someone who understands internal networks and can help to coordinate on site engineers Technical qualification in IT related field Ideally proven experience with CCTV, EAS, RFID, or access control systems. Strong analytical and problem-solving skills with a hands-on approach. Proficiency in English at an advanced level. The Offer The successful candidate will benefit from a competitive salary, comprehensive benefits package, and the opportunity to work with cutting-edge technology in a collaborative, forward-thinking environment. You will have access to ongoing professional development and the chance to make a tangible impact within a global organisation. If this role is of interest then do apply now! You can also call Bard on to find out more information. Katie Bard is a recruitment agency and will handle your application in line with GDPR guidelines. If you have not heard back on your application after 5 working days then unfortunately your application has been unsuccessful. We are unable to provide specific feedback.
01/09/2025
Full time
A leading global technology provider is seeking an experienced Security Systems Support Specialist to join their dynamic technical team. This role focuses on delivering expert support for advanced CCTV and integrated security solutions across a broad portfolio of commercial clients. Key Responsibilities Provide remote and on-site technical support for commissioning, maintenance, and troubleshooting of CCTV systems. Assist field teams with installation and configuration of surveillance technologies in line with operational standards. Perform remote diagnostics and health checks to ensure optimal system performance. Support reactive service calls, identifying and resolving technical faults efficiently. Manage and process CCTV footage requests for investigative purposes. Maintain thorough documentation of technical activities and resolutions. Skills & Experience Prior experience as a 2nd line IT support helpdesk role alongside someone who understands internal networks and can help to coordinate on site engineers Technical qualification in IT related field Ideally proven experience with CCTV, EAS, RFID, or access control systems. Strong analytical and problem-solving skills with a hands-on approach. Proficiency in English at an advanced level. The Offer The successful candidate will benefit from a competitive salary, comprehensive benefits package, and the opportunity to work with cutting-edge technology in a collaborative, forward-thinking environment. You will have access to ongoing professional development and the chance to make a tangible impact within a global organisation. If this role is of interest then do apply now! You can also call Bard on to find out more information. Katie Bard is a recruitment agency and will handle your application in line with GDPR guidelines. If you have not heard back on your application after 5 working days then unfortunately your application has been unsuccessful. We are unable to provide specific feedback.
Reporting directly to the On-Site Resource Team Leader this position encompasses the delivery of on-site support services for all contracted and non-contracted clients. This position requires clear communication, coordination, and time management to ensure that clients' expectations and contractual obligations are met.
The ability to work logically and maintain control while under pressure, and make firm decisions based on common sense and judgement in difficult situations, is paramount.
RESPONSIBILITIES:
The priority given to all these elements is governed by the need to achieve customer satisfaction and meet performance targets. These responsibilities and duties may change in due course of business. In addition to your offer letter of employment the following responsibilities also apply (all regional offices):
* Delivery of on-site support services to contracted and non-contracted customers
* Ensuring all incidents and service requests are managed through ITSM package
* Ensuring all SLA obligations are met in delivery of above services
* Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated to the appropriate team/s (see latest guidelines)
* Implementation and / or fulfilment of remote service requests and installations when required
* Point of escalation, guidance and mentoring for junior staff
* Recommendations of relevant improvements, new technical procedures, products or services to line management
Core competencies:
The backbone of the remote support team this team are what you would call the department “all-rounders”. Needing to have a good working knowledge of all portfolio solutions, services and all-round technical knowledge whilst maintaining high levels of customer service and communication.
* All round “good” knowledge of portfolio services and products.
* Excellent communication and customer service skills, both oral and written.
* Excellent multi-tasking and organisation skills.
* Ability to manage and prioritise own time and work to tight service metrics.
* Work as part of multi-disciplined teams and collaborate effectively.
* Excellent teamwork ethic. Work hard, play hard.
Technical:
As this is a technical position, possessing a strong technical knowledge of various business infrastructure and networks is essential.
This will enable the delivery of a typical “2nd line” helpdesk position, working at a reasonable pace and with a moderate level of technical difficulty. The ability to make sound decisions based on technical knowledge is also a requirement. A necessity for proven experience in these areas can be further expanded on as follows:
* Ability to resolve typical 2nd line queries and escalations such as (but not limited to):
* Complex desktop / PC-related issues
* Server or network troubleshooting
* Office 365 administration
* Good knowledge of industry on-premise infrastructure, desktop, server, datacentre, compute, storage, networking, connectivity, virtualisation and security solutions.
* Good knowledge of industry cloud technology, Office 365, Azure, Private Cloud
* Ability to engage with more technical engineers convincingly.
* Regular demonstration of keeping up to date with current and future technologies.
Essential technical or industry-related certificates:
* Degree in Computer Science (or similar)
* A level / AS level in Information Technology (or similar)
* BTEC National Diploma / Higher National Diploma in Information Technology (or similar)
* CompTIA N+
* Microsoft-specific qualifications (MCP / MCSE)
* Cisco (CCNA)
Beneficial qualifications or certificates:
* ITIL foundation
* Customer service-related qualifications
01/06/2025
Reporting directly to the On-Site Resource Team Leader this position encompasses the delivery of on-site support services for all contracted and non-contracted clients. This position requires clear communication, coordination, and time management to ensure that clients' expectations and contractual obligations are met.
The ability to work logically and maintain control while under pressure, and make firm decisions based on common sense and judgement in difficult situations, is paramount.
RESPONSIBILITIES:
The priority given to all these elements is governed by the need to achieve customer satisfaction and meet performance targets. These responsibilities and duties may change in due course of business. In addition to your offer letter of employment the following responsibilities also apply (all regional offices):
* Delivery of on-site support services to contracted and non-contracted customers
* Ensuring all incidents and service requests are managed through ITSM package
* Ensuring all SLA obligations are met in delivery of above services
* Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated to the appropriate team/s (see latest guidelines)
* Implementation and / or fulfilment of remote service requests and installations when required
* Point of escalation, guidance and mentoring for junior staff
* Recommendations of relevant improvements, new technical procedures, products or services to line management
Core competencies:
The backbone of the remote support team this team are what you would call the department “all-rounders”. Needing to have a good working knowledge of all portfolio solutions, services and all-round technical knowledge whilst maintaining high levels of customer service and communication.
* All round “good” knowledge of portfolio services and products.
* Excellent communication and customer service skills, both oral and written.
* Excellent multi-tasking and organisation skills.
* Ability to manage and prioritise own time and work to tight service metrics.
* Work as part of multi-disciplined teams and collaborate effectively.
* Excellent teamwork ethic. Work hard, play hard.
Technical:
As this is a technical position, possessing a strong technical knowledge of various business infrastructure and networks is essential.
This will enable the delivery of a typical “2nd line” helpdesk position, working at a reasonable pace and with a moderate level of technical difficulty. The ability to make sound decisions based on technical knowledge is also a requirement. A necessity for proven experience in these areas can be further expanded on as follows:
* Ability to resolve typical 2nd line queries and escalations such as (but not limited to):
* Complex desktop / PC-related issues
* Server or network troubleshooting
* Office 365 administration
* Good knowledge of industry on-premise infrastructure, desktop, server, datacentre, compute, storage, networking, connectivity, virtualisation and security solutions.
* Good knowledge of industry cloud technology, Office 365, Azure, Private Cloud
* Ability to engage with more technical engineers convincingly.
* Regular demonstration of keeping up to date with current and future technologies.
Essential technical or industry-related certificates:
* Degree in Computer Science (or similar)
* A level / AS level in Information Technology (or similar)
* BTEC National Diploma / Higher National Diploma in Information Technology (or similar)
* CompTIA N+
* Microsoft-specific qualifications (MCP / MCSE)
* Cisco (CCNA)
Beneficial qualifications or certificates:
* ITIL foundation
* Customer service-related qualifications
Job Role:IT Systems Administrator/Infrastructure Engineer Reports To:IT Manager Location:Waterloo SE1 (London) Hours:Flexible, to ensure team presence from 8.30am to 6pm Salary:£45,000 - £55,000 per annum, depending on experience, plus benefits Joining a small team as the third member of the IT team you will ideally have some good exposure to automation and Intune and be excited by the opportunity to help this company migrate to the cloud over the next 18 months whilst also getting involved with BAU and project work. Whilst technical skills are important, personality is key, they can train the skills. The Company: Independent firm of chartered surveyors and technical specialists also providing a full building consultancy service. For more than 25 years they have been building their reputation for delivering creative solutions on some of the most prestigious developments in the UK and around the world. With over 150 staff in offices in London and Manchester, they are the largest specialist advisor in the UK. The Role: A proactive, keen and technically minded individual not afraid to get stuck in and willing to help in all areas of the department. As a key member of a small team being team player is an absolute must. Self-sufficient troubleshooting and diagnostic experience and strong attention to detail are also vital. You will be reporting to the IT Manager and responsible for all systems and networking administration. Duties Include (but are not limited to): *Install and configure software and hardware *Manage and maintain networks, Servers and technology tools *Manage remote security and application deployment *Monitor performance and maintain systems according to requirements *Troubleshoot any issues and outages *Ensure security through access controls, Firewalls and backups *Upgrade systems with new software and hardware releases *Work with the IT Manager to ensure up to date technical documentation, manuals and IT policies *End user support as and when required as 2nd/3rd line point of escalation Required Skills and Attributes: *Must have previous experience in a Systems Administrator, Network Administrator, or similar role *Strong technical experience of networking *Experience of Firewall and VPN configuration *Helpdesk support experience *Technical implementation experience *On-site and remote user support *Professional presentation, customer-service focused and a can-do attitude *Well organised approach to tasks and projects *Ability to multitask and work at speed when under pressure *Excellent oral and written communication skills, with the ability to interact with users at all levels of the company *Exposure to cloud infrastructure and systems migrations is desirable Hardware and Software Experience: *M365 InTune application and device deployment *M365 Intune security configuration and management - including Azure AD *Windows 10 *Microsoft Office 365 implementation and management *Windows server 2016 - AD, GPO, DNS, DHCP, WSUS, WDS, & TCP/IP *Managed Anti-Virus set-up and maintenance *VMware ESXi management and configuration *SAN management and configuration *Veeam Backup & Replication *Networking - Core and Edge switch management - including: vLans, ACL's, PoE, QOS *SonicWall Firewall management *Cisco Meraki wifi management *AWS server management *Mac and iOS knowledge. Person Specification: *Educated to degree level in Information Technology, Computer Science or a related discipline *Professional certifications (egMCSE) is a plus *Holds ITIL qualification or can demonstrate understanding of ITIL principles *Excellent time management skills *Excellent problem-solving aptitude Teamwork, trust and support are important to the IT team and the company as a whole TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.
24/09/2022
Full time
Job Role:IT Systems Administrator/Infrastructure Engineer Reports To:IT Manager Location:Waterloo SE1 (London) Hours:Flexible, to ensure team presence from 8.30am to 6pm Salary:£45,000 - £55,000 per annum, depending on experience, plus benefits Joining a small team as the third member of the IT team you will ideally have some good exposure to automation and Intune and be excited by the opportunity to help this company migrate to the cloud over the next 18 months whilst also getting involved with BAU and project work. Whilst technical skills are important, personality is key, they can train the skills. The Company: Independent firm of chartered surveyors and technical specialists also providing a full building consultancy service. For more than 25 years they have been building their reputation for delivering creative solutions on some of the most prestigious developments in the UK and around the world. With over 150 staff in offices in London and Manchester, they are the largest specialist advisor in the UK. The Role: A proactive, keen and technically minded individual not afraid to get stuck in and willing to help in all areas of the department. As a key member of a small team being team player is an absolute must. Self-sufficient troubleshooting and diagnostic experience and strong attention to detail are also vital. You will be reporting to the IT Manager and responsible for all systems and networking administration. Duties Include (but are not limited to): *Install and configure software and hardware *Manage and maintain networks, Servers and technology tools *Manage remote security and application deployment *Monitor performance and maintain systems according to requirements *Troubleshoot any issues and outages *Ensure security through access controls, Firewalls and backups *Upgrade systems with new software and hardware releases *Work with the IT Manager to ensure up to date technical documentation, manuals and IT policies *End user support as and when required as 2nd/3rd line point of escalation Required Skills and Attributes: *Must have previous experience in a Systems Administrator, Network Administrator, or similar role *Strong technical experience of networking *Experience of Firewall and VPN configuration *Helpdesk support experience *Technical implementation experience *On-site and remote user support *Professional presentation, customer-service focused and a can-do attitude *Well organised approach to tasks and projects *Ability to multitask and work at speed when under pressure *Excellent oral and written communication skills, with the ability to interact with users at all levels of the company *Exposure to cloud infrastructure and systems migrations is desirable Hardware and Software Experience: *M365 InTune application and device deployment *M365 Intune security configuration and management - including Azure AD *Windows 10 *Microsoft Office 365 implementation and management *Windows server 2016 - AD, GPO, DNS, DHCP, WSUS, WDS, & TCP/IP *Managed Anti-Virus set-up and maintenance *VMware ESXi management and configuration *SAN management and configuration *Veeam Backup & Replication *Networking - Core and Edge switch management - including: vLans, ACL's, PoE, QOS *SonicWall Firewall management *Cisco Meraki wifi management *AWS server management *Mac and iOS knowledge. Person Specification: *Educated to degree level in Information Technology, Computer Science or a related discipline *Professional certifications (egMCSE) is a plus *Holds ITIL qualification or can demonstrate understanding of ITIL principles *Excellent time management skills *Excellent problem-solving aptitude Teamwork, trust and support are important to the IT team and the company as a whole TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.
Senior Assurance Engineer - Pioneering Telecoms/ISP - Manchester! Prestigious opportunity with a pioneering Telecoms/ISP for a Senior Assurance Engineer. As one of our Senior Assurance Engineers you will be responsible for:- Managing customer demands to ensure maximum satisfaction, and to maintain quality over quantity Reviewing customer technical demands and instructions and assist internal team and customers to identify the best resolution for them. Providing problem-solving and innovation skills to attend to several technical challenges Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction You will be delivering remote (e.g., telephone, online) post-sales troubleshooting and diagnostic support services to ensure that all products and services function properly. In order to resolve technical support inquiries directly or indirectly through onsite and/or remote first-level support representatives, a combination of some of the following skills is essential:- Awareness of Telecommunications, ISP or Technology organisations 1st line support, Customer support or Helpdesk support A responsible attitude Ability to prioritise work Good at planning ahead Remaining calm under pressure Decision-making abilities Technical Skills Time management Ability to have authority but tactful with it Accurate record keeping What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
04/11/2021
Full time
Senior Assurance Engineer - Pioneering Telecoms/ISP - Manchester! Prestigious opportunity with a pioneering Telecoms/ISP for a Senior Assurance Engineer. As one of our Senior Assurance Engineers you will be responsible for:- Managing customer demands to ensure maximum satisfaction, and to maintain quality over quantity Reviewing customer technical demands and instructions and assist internal team and customers to identify the best resolution for them. Providing problem-solving and innovation skills to attend to several technical challenges Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction You will be delivering remote (e.g., telephone, online) post-sales troubleshooting and diagnostic support services to ensure that all products and services function properly. In order to resolve technical support inquiries directly or indirectly through onsite and/or remote first-level support representatives, a combination of some of the following skills is essential:- Awareness of Telecommunications, ISP or Technology organisations 1st line support, Customer support or Helpdesk support A responsible attitude Ability to prioritise work Good at planning ahead Remaining calm under pressure Decision-making abilities Technical Skills Time management Ability to have authority but tactful with it Accurate record keeping What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Are you a customer focussed IT Support individual looking to continue providing first class client support to some high-profile clients across the UK? You will be joining a growing MSP and will be part of a busy and constantly growing Support team. We are looking for IT professionals who are keen to continue developing their skills set, allowing them to progress within the organisation. This company pride themselves on developing their staff and promoting from within. We are looking for individuals at all levels from Junior-Senior. Location: Cambridge Salary: to £30k base, plus profit share bonus, 5% Pension, BUPA Healthcare, 25 days holiday etc Hours: between 8am - 6:30pm mon-fri What you will bring to the team: Previous experience in an IT Support environment, proving support via phone, email etc. Experience of remote service management Experience of any of the following Microsoft tech would be beneficial: Azure AD, Office 365, SharePoint and virtualization with VMware vsphere. Experience monitoring and troubleshooting performance issues. Strong communication skills with the will to consistently provide a first-class service to clients. A keen problem solver. Keywords: It Service Desk Engineer, VMware, Azure Active Directory, IT Support Analyst, 1st Line Support, 2nd Line Support, Service Desk Engineer, IT Support Engineer, Desktop Support, IT Helpdesk Engineer, Office 365, Application Support, IT Support
04/11/2021
Full time
Are you a customer focussed IT Support individual looking to continue providing first class client support to some high-profile clients across the UK? You will be joining a growing MSP and will be part of a busy and constantly growing Support team. We are looking for IT professionals who are keen to continue developing their skills set, allowing them to progress within the organisation. This company pride themselves on developing their staff and promoting from within. We are looking for individuals at all levels from Junior-Senior. Location: Cambridge Salary: to £30k base, plus profit share bonus, 5% Pension, BUPA Healthcare, 25 days holiday etc Hours: between 8am - 6:30pm mon-fri What you will bring to the team: Previous experience in an IT Support environment, proving support via phone, email etc. Experience of remote service management Experience of any of the following Microsoft tech would be beneficial: Azure AD, Office 365, SharePoint and virtualization with VMware vsphere. Experience monitoring and troubleshooting performance issues. Strong communication skills with the will to consistently provide a first-class service to clients. A keen problem solver. Keywords: It Service Desk Engineer, VMware, Azure Active Directory, IT Support Analyst, 1st Line Support, 2nd Line Support, Service Desk Engineer, IT Support Engineer, Desktop Support, IT Helpdesk Engineer, Office 365, Application Support, IT Support
Employer description: RCN Networks is a versatile managed service provider and one-stop-shop for business technology solutions. From network integration to system support via our helpdesk, we offer a comprehensive range of managed I.T. services to benefit your business. We are an extremely busy company with a large client base. Overview: We have an exciting opportunity with our office based in Harrogate, where we have an immediate requirement for a 1st line IT Support Engineer to join the team. The position will be office based initially but will also require some onsite client visits for hardware installations or support where remote support is not possible. Job type: Full-time, Permanent. Main role / Responsibilities: In this role you will be the first point of contact for: Taking 1st line support calls Creating new user accounts, PC and laptop troubleshooting and setups Software installations Password resets The role will be varied and there will be constant hands-on training from all experienced 2nd and 3rd line team members which will fast track your learning and position within the company. You will also: Provide excellent customer service to customers Escalate issues to senior engineers There will also be exposure to management of Microsoft 365, VOIP systems and project work. Essential Requirements / Skills and Personal Qualities we are looking for: Excellent communication and customer service skills Excellent written and verbal communication skills Be a team player with great attitude and work ethics to match Eager and hungry to learn and progress Have the ability to multi-task Eagar and initiative / someone that asks for something to do rather than wait to be asked Entry requirements: You need to have 5 GCSE's Maths and English (or equivalents) at grades D or above 3x GCSE's (or equivalent) at grades A-C in any subject You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here. https://Qualifications/UKQRS/Default.aspx Benefits: Bonus scheme Pension contributions Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
07/10/2021
Full time
Employer description: RCN Networks is a versatile managed service provider and one-stop-shop for business technology solutions. From network integration to system support via our helpdesk, we offer a comprehensive range of managed I.T. services to benefit your business. We are an extremely busy company with a large client base. Overview: We have an exciting opportunity with our office based in Harrogate, where we have an immediate requirement for a 1st line IT Support Engineer to join the team. The position will be office based initially but will also require some onsite client visits for hardware installations or support where remote support is not possible. Job type: Full-time, Permanent. Main role / Responsibilities: In this role you will be the first point of contact for: Taking 1st line support calls Creating new user accounts, PC and laptop troubleshooting and setups Software installations Password resets The role will be varied and there will be constant hands-on training from all experienced 2nd and 3rd line team members which will fast track your learning and position within the company. You will also: Provide excellent customer service to customers Escalate issues to senior engineers There will also be exposure to management of Microsoft 365, VOIP systems and project work. Essential Requirements / Skills and Personal Qualities we are looking for: Excellent communication and customer service skills Excellent written and verbal communication skills Be a team player with great attitude and work ethics to match Eager and hungry to learn and progress Have the ability to multi-task Eagar and initiative / someone that asks for something to do rather than wait to be asked Entry requirements: You need to have 5 GCSE's Maths and English (or equivalents) at grades D or above 3x GCSE's (or equivalent) at grades A-C in any subject You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here. https://Qualifications/UKQRS/Default.aspx Benefits: Bonus scheme Pension contributions Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
A great opportunity has arisen for a 1st line IT Support Engineer to join a professional services organisation based in Yeovil. Reporting to the IT Manager, this role will be responsible for delivering a quality support service to all staff, resolving issues in person, over the phone, or remotely. On a day to day basis, you will be providing 1st line technical support, the role will entail daily monitoring of the helpdesk system; logging of all support calls; and installing, configuring, and deploying new and existing hardware and software in line with defined procedures. Responsibilities will include: Initially responsible for logging and tracking helpdesk tickets through to completion. Developing into the provision of IT support, troubleshooting and installations both over the phone and face to face at different sites. Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge. Ideal candidate: The successful candidate will be pro-active with the ability to take ownership of support issues whilst demonstrating strong interpersonal skills to ensure that there is consistency in the provision of a quality service. As this is an entry-level role, this role offers someone with a really keen interest and some IT knowledge, an opportunity to grow their technical knowledge and experience, working as part of a busy team within a professional service environment. Some knowledge and awareness of Microsoft Office 365 would be helpful as well as general PC/laptop/peripheral hardware knowledge. You will need to be able to prioritise and manage a busy workload, possess good communication skills and the ability to convey technical information in easy to understand, whilst possessing some commercial awareness. You will need to hold a full driving licence. A great opportunity to build a career with an excellent employer!
07/10/2021
Full time
A great opportunity has arisen for a 1st line IT Support Engineer to join a professional services organisation based in Yeovil. Reporting to the IT Manager, this role will be responsible for delivering a quality support service to all staff, resolving issues in person, over the phone, or remotely. On a day to day basis, you will be providing 1st line technical support, the role will entail daily monitoring of the helpdesk system; logging of all support calls; and installing, configuring, and deploying new and existing hardware and software in line with defined procedures. Responsibilities will include: Initially responsible for logging and tracking helpdesk tickets through to completion. Developing into the provision of IT support, troubleshooting and installations both over the phone and face to face at different sites. Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge. Ideal candidate: The successful candidate will be pro-active with the ability to take ownership of support issues whilst demonstrating strong interpersonal skills to ensure that there is consistency in the provision of a quality service. As this is an entry-level role, this role offers someone with a really keen interest and some IT knowledge, an opportunity to grow their technical knowledge and experience, working as part of a busy team within a professional service environment. Some knowledge and awareness of Microsoft Office 365 would be helpful as well as general PC/laptop/peripheral hardware knowledge. You will need to be able to prioritise and manage a busy workload, possess good communication skills and the ability to convey technical information in easy to understand, whilst possessing some commercial awareness. You will need to hold a full driving licence. A great opportunity to build a career with an excellent employer!
ICT Apprentice Location: Langley, Slough SL3 6DB Salary: £14K to 16K Annually Contract: Full Time, Permanent Hours: Monday to Friday 08.30 - 17.30 Are you looking for a new and exciting challenge and consider yourself someone with all the technical know-how? Do you want the chance to work with other like-minded individuals and in turn achieve a Level 3 Information Communications Technician qualification? We have a fantastic opportunity for a computer literate and technically minded individual to join our team within Slough (Langley) ICT Apprentice- The Role: • Assisting with the management of support tickets through a platform • Dealing and learning the use of remote management platforms to complete real-time monitoring of the company's clients for both, system health and security (device updates and anti-virus) • Assisting with customer service including responding to all inbound support calls and emails and logging support tickets • Manage existing support tickets to ensure they are picked up by the team issues • Assist senior engineers with project work • Any other duties as requested by the directors ICT Apprentice- What we need from you: • Ability to diagnose and resolve basic technical issues, from either previous experience or as a hobby • Good understanding of computer systems, mobile devices, and technology products • Any Experience using Windows 10 Operating Systems, Microsoft Edge, and Microsoft Office products such as Word, Excel, PowerPoint, and Outlook Qualifications: • GCSEs Maths and English (A to C) Personal Qualities: • Organisational & planning skills, with good attention to detail • Excellent Communication Skills - written & verbal • Proactive attitude and a willingness to learn new skills • Able to work with minimal supervision Training to be Provided An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience. The pathway you will be following: A Support Technician As a result, you will achieve: Level 3 Information Communications Technician Future Prospects e-Careers encourages staff to grow and offers support for additional training and learning as well as a salary review annually, which all apprentices to date have experienced different levels of pay rise where there can be definitely more significant enhancements to salary depending on performance too. It would great if you had experience in the following: ICT, Information Communication Technician, IT, Support, Helpdesk, 1st Line Support, Customer Support, Internal Support, External Support, Troubleshoot, Troubleshooting, Support Technician, Technical, Tech, Technology, IT, Computing, Software, Computer, Windows, Microsoft, Outlook, Trainee, Training, Apprentice, Apprenticeship, Graduate If you feel you have the skills and experience to be successful within this role, click on APPLY no forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please!
05/10/2021
Full time
ICT Apprentice Location: Langley, Slough SL3 6DB Salary: £14K to 16K Annually Contract: Full Time, Permanent Hours: Monday to Friday 08.30 - 17.30 Are you looking for a new and exciting challenge and consider yourself someone with all the technical know-how? Do you want the chance to work with other like-minded individuals and in turn achieve a Level 3 Information Communications Technician qualification? We have a fantastic opportunity for a computer literate and technically minded individual to join our team within Slough (Langley) ICT Apprentice- The Role: • Assisting with the management of support tickets through a platform • Dealing and learning the use of remote management platforms to complete real-time monitoring of the company's clients for both, system health and security (device updates and anti-virus) • Assisting with customer service including responding to all inbound support calls and emails and logging support tickets • Manage existing support tickets to ensure they are picked up by the team issues • Assist senior engineers with project work • Any other duties as requested by the directors ICT Apprentice- What we need from you: • Ability to diagnose and resolve basic technical issues, from either previous experience or as a hobby • Good understanding of computer systems, mobile devices, and technology products • Any Experience using Windows 10 Operating Systems, Microsoft Edge, and Microsoft Office products such as Word, Excel, PowerPoint, and Outlook Qualifications: • GCSEs Maths and English (A to C) Personal Qualities: • Organisational & planning skills, with good attention to detail • Excellent Communication Skills - written & verbal • Proactive attitude and a willingness to learn new skills • Able to work with minimal supervision Training to be Provided An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience. The pathway you will be following: A Support Technician As a result, you will achieve: Level 3 Information Communications Technician Future Prospects e-Careers encourages staff to grow and offers support for additional training and learning as well as a salary review annually, which all apprentices to date have experienced different levels of pay rise where there can be definitely more significant enhancements to salary depending on performance too. It would great if you had experience in the following: ICT, Information Communication Technician, IT, Support, Helpdesk, 1st Line Support, Customer Support, Internal Support, External Support, Troubleshoot, Troubleshooting, Support Technician, Technical, Tech, Technology, IT, Computing, Software, Computer, Windows, Microsoft, Outlook, Trainee, Training, Apprentice, Apprenticeship, Graduate If you feel you have the skills and experience to be successful within this role, click on APPLY no forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please!
