macOS IT Support Engineer

Are you passionate aboutmacOS and love solving problems?

Join a fast-growing IT passionate organisation that pride themselves in having cutting edge, security driven macOS focused IT.

We're looking for a hands on, customer focused macOS IT Support Engineer to become part of our London team.

This is the perfect opportunity to grow your career in IT-offering real world exposure to cloud technology, Apple device management, automation tools, and much more.

• A competitive salary with a solid pension plan
• Paid training and certification support to boost your skills
• A collaborative, friendly office environment
• Regular team socials and development sessions

• Be the go to person for first, second and third line IT support macOS and some Windows - handling calls, emails, and tickets and on site
• Troubleshoot hardware, software, and network issues for a range of users
• Assist with onboarding/offboarding - device setup, user accounts, and permissions
• Keep documentation up to date with clear notes and resolutions
• Deliver an exceptional support experience both remotely and on site

• Prior experience in 1st line support, helpdesk, or a similar tech role
• Confidence working with macOS and ideally Windows environments too
• Understanding of networking (TCP/IP, DNS, DHCP)
• Excellent communication and multitasking skills
• A customer first attitude and enthusiasm for learning
• Experience using Jamf Pro
• Ideally Jamf Pro or Apple certifications

• Familiarity with Microsoft 365, Google Workspace, or other cloud systems
• Considerable experience using MDM tools like Jamf, Intune or JumpCloud
• Up to date IT certifications (Apple Certified, CompTIA A, ITIL, Microsoft, etc.)

If you're eager to grow your career in a forward thinking macOS and Windows IT environment where no two days are the same- we'd love to hear from you. Apply today!

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.