126 jobs found

CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. Job Description As the UK's largest independent full fibre network and wholesale platform of choice, we're busy setting new standards for what digital infrastructure can and should be. Our network is greener, more reliable and designed for the future. The products we run over it lead the way on speed, value and service - helping businesses to innovate, communities to thrive, and people to live more connected digital lives. At CityFibre, you'll be part of something bigger, helping to build a better-connected Britain, together. ServiceNow Platform Lead You'll take ownership of our enterprise ServiceNow platform, shaping its strategy, governance, and evolution to deliver meaningful business outcomes. Working closely with Enterprise Architecture, Data and senior stakeholders, you'll ensure the platform is optimised, scalable, and aligned to our wider technology vision. You'll receive a competitive salary, a performance related bonus and a flexible benefits package. What you can expect to be doing Owning the end-to-end ServiceNow platform strategy, roadmap, and governance Defining platform standards across development, configuration, security, and integrations Translating business requirements into prioritised backlogs and delivering measurable outcomes Leading multi-team delivery, ensuring quality, consistency, and effective release management Driving platform performance, reliability, and continuous improvement initiatives Shaping data architecture, stakeholder engagement, and the roadmap for AI and automation What you'll bring to the role You'll bring a blend of strategic leadership and deep ServiceNow technical expertise, with the ability to influence direction while delivering at scale. You'll also have: Proven experience leading ServiceNow strategy, governance, and multi-team delivery in a complex environment Strong stakeholder management with the ability to influence senior leaders and align technology to business outcomes Experience building and prioritising product roadmaps, driving value through clear ownership and accountability Deep knowledge of ServiceNow architecture, core modules (e.g. ITSM, ITOM), and platform capabilities Strong experience with integrations, data models, automation, and enterprise platform design Ability to translate business requirements into scalable, secure, and high-performing technical solutions Benefits We'll support you to thrive inside and outside of work, with opportunities to grow your career and a flexible benefits package that adapts to your life - including generous annual leave (with an extra day off on your birthday), private medical insurance, health cash plans and family friendly policies. Qualifications Degree or equivalent experience in IT, Computer Science, Business Systems, or a related field ServiceNow Certified Technical Architect ServiceNow Business Analyst Certification Additional Information We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at . We want to help!

Position Overview Entrust is looking for a Principal Network Engineer to develop and maintain functional and secure networks. The candidate will mentor a team of engineers to troubleshoot and optimize our networks for users. Responsibilities Lead and support network service implementation and maintenance including accurate and up to date network designs and documentation. Collaborate with network architects to design and implement functional company networks. Analyze and confirm the information demands and functional requirements in collaboration with internal and external customers. Adopt network security measures after organizing, planning, and safeguarding data, software, and hardware. Monitor network performance to identify necessary adjustments and improvements. Cooperate with technology suppliers to offer business focused solutions. Provide technical leadership to teams working on deployment and support. Ensure the stability of the working environment before, during, and after system updates. Establish and maintain strong cross functional working connections with corporate and local teams. Resolve issues escalated by lower support tiers and provide support for those tiers as needed. Configure firewalls, routing, and switching to maximize network security and efficiency. Utilize online resources and documentation to gain knowledge about new or unfamiliar technology. Install and configure networking hardware. Create and implement network security measures. Mentor and guide junior Network Engineering staff. Conduct regular network performance tests. Delegate networking maintenance tasks to junior staff. Deal with escalated network support issues. Draw up network status reports. Basic Qualifications College or University Degree in Computer Science, Information Systems, or a related discipline or equivalent combination of education and work experience. Cisco CCIE/CCDE qualified is desirable or CCNP level equivalent experience. 8+ years of High Availability, High Security, Internet Data Center Experience and the requisite rigor needed to operate in that environment. 2+ years of public cloud experience preferred but not required. Experience with automation and deployment frameworks to deploy network services. Documentation skills and experience. Design and deployment experience with most of the following technologies: F5, Palo Alto, Windows Server, VMWare, SD Wan, Network Virtualization. Must be able to lawfully work in the UK and have unrestricted work authorization for the UK. Preferred Qualifications Strong organization skills and detail oriented. Excellent problem solving skills. Knowledge of ITSM/ITIL Project coordination and management experience. Experience with the following: Cisco OS, FW, Switches, Routers; Palo Alto, FWs; Cisco ACI; F5 NR1. Equal Employment Opportunity Entrust is an EEO/AA/Disabled/Veterans Employer and values diversity and inclusion. We welcome applications from qualified individuals of all backgrounds and strive to provide an accessible experience for candidates of all abilities. Accessibility Statement If you require an accommodation to participate in any part of our recruiting process, contact .

CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. Job Description As the UK's largest independent full fibre network and wholesale platform of choice, we're busy setting new standards for what digital infrastructure can and should be. Our network is greener, more reliable and designed for the future. The products we run over it lead the way on speed, value and service - helping businesses to innovate, communities to thrive, and people to live more connected digital lives. At CityFibre, you'll be part of something bigger, helping to build a better-connected Britain, together. ServiceNow Platform Lead You'll take ownership of our enterprise ServiceNow platform, shaping its strategy, governance, and evolution to deliver meaningful business outcomes. Working closely with Enterprise Architecture, Data and senior stakeholders, you'll ensure the platform is optimised, scalable, and aligned to our wider technology vision. You'll receive a competitive salary, a performance related bonus and a flexible benefits package. What you can expect to be doing Owning the end-to-end ServiceNow platform strategy, roadmap, and governance Defining platform standards across development, configuration, security, and integrations Translating business requirements into prioritised backlogs and delivering measurable outcomes Leading multi-team delivery, ensuring quality, consistency, and effective release management Driving platform performance, reliability, and continuous improvement initiatives Shaping data architecture, stakeholder engagement, and the roadmap for AI and automation What you'll bring to the role You'll bring a blend of strategic leadership and deep ServiceNow technical expertise, with the ability to influence direction while delivering at scale. You'll also have: Proven experience leading ServiceNow strategy, governance, and multi-team delivery in a complex environment Strong stakeholder management with the ability to influence senior leaders and align technology to business outcomes Experience building and prioritising product roadmaps, driving value through clear ownership and accountability Deep knowledge of ServiceNow architecture, core modules (e.g. ITSM, ITOM), and platform capabilities Strong experience with integrations, data models, automation, and enterprise platform design Ability to translate business requirements into scalable, secure, and high-performing technical solutions Benefits We'll support you to thrive inside and outside of work, with opportunities to grow your career and a flexible benefits package that adapts to your life - including generous annual leave (with an extra day off on your birthday), private medical insurance, health cash plans and family friendly policies. Qualifications Degree or equivalent experience in IT, Computer Science, Business Systems, or a related field ServiceNow Certified Technical Architect ServiceNow Business Analyst Certification Additional Information We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at . We want to help!

Location Overview The Cboe office in London is situated in The Monument Building, a modern space that spans two floors and features a spacious outdoor balcony. Employees can enjoy stunning views of London's iconic architectural landmarks from the balcony. The building provides convenient amenities such as bike storage and showers, and its prime location in the heart of London's financial district ensures easy access to a variety of cafés, restaurants, and shops. It is located directly adjacent to the historic Monument to the Great Fire of London and just across the street from the Monument Underground Station, offering convenient transport links and quick access to the West End. Role Overview As the Enterprise Systems Operations Manager at Cboe, you lead the team responsible for the real time health of enterprise infrastructure. Your team monitors systems, responds to alerts and logs, owns incident response, and drives operational workflows that keep platforms running reliably across regions. The focus is on restoring performance quickly and preventing recurrence. This role sits within the Enterprise Infrastructure Services organization and reports to the Senior Manager of Enterprise Systems. A core expectation is to lead the adoption and scaling of AI assisted operations, building Claude skills and agentic workflows that accelerate monitoring, triage, incident response, and artefact generation. Responsibilities Own the monitoring and observability programme, covering alert coverage, log aggregation, dashboard health, and the full path from detection to resolution. Keep alerts accurate, actionable, and correctly routed; reduce noise, false positives, and alert fatigue. Oversee log management across enterprise platforms (Windows Server, VMware, Microsoft 365, Azure, data protection), ensuring logs are retained, searchable, and used in investigations. Build and scale Claude skills and agentic workflows for the team, spanning alert triage, log summarisation, incident classification, runbook lookup, status updates, drift detection, and Jira ticket creation, and document them for the broader Enterprise Systems team. Replace repetitive operational tasks with autonomous agents and measure the impact on response times. Own the on call programme: scheduling, rotation coverage, escalation paths, and after hours standards. Lead major incident response across Engineering, Security, and application teams to restore service quickly, then run post incident reviews to identify root causes. Automate routine work with PowerShell, Graph API, and infrastructure as code; maintain runbooks and self healing scripts for known failures. Govern change management: review change requests and coordinate maintenance windows to minimise disruption. Own documentation standardisation and clean up for Enterprise Systems: build an effective documentation standard and drive the team to align runbooks, procedures, and operational artefacts. Manage and develop the operations engineering team, coaching them to use Claude and other AI tools effectively. Own the Enterprise Systems support queue operations programme, including Vulnerability Management, SLA tracking, ticket routing/escalation, and leadership reporting. Manage vendor relationships for operational tooling, including ITSM, monitoring, log management, and backup/recovery. Ensure audit readiness and represent operations in compliance reviews and risk assessments. Qualifications 5+ years in IT or infrastructure operations, including 2+ years leading a team. Hands on experience with monitoring and observability platforms (Grafana, Loki, Dynatrace, Azure Monitor, or equivalent). Working knowledge of log management tooling and using logs actively in incident investigation. Solid grasp of ITIL or an equivalent service management framework. Experience with ITSM tooling (Jira Service Management, ServiceNow, or equivalent). Familiarity with Windows Server, Microsoft 365, VMware, and Azure. Experience running on call programmes and leading major incident response. Track record of improving operational metrics such as MTTR, SLA compliance, and alert noise. Hands on experience building Claude skills, LLM based workflows, or agentic pipelines (preferred). PowerShell or other operational automation experience (preferred). Background in financial services or another regulated industry (preferred). Benefits and Perks of working for Cboe Global Markets Private Medical Insurance Life Insurance GP Service Fitness Corporate Membership Employee Assistance Program (EAP) Eye Care Short Term Incentive (STI) Pension Income Protection Accident Insurance Business Travel Insurance Associate Referral Program Perks at Work Employee Stock Purchase Plan (ESPP) Commuting Allowance LinkedIn Learning courses Service Awards Subsided Lunch Corporate Events Education Assistance Holiday (Annual Leave) Enhanced Leave (Maternity, Paternity, Adoption, Compassionate Leave, Community Service / Volunteering Day & School Visit) Working Abroad Days Allowance Equal Employment Opportunity We are proud to be an equal opportunity employer and do not discriminate against any employee or applicant for employment based on any legally protected characteristic, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or Veteran status. We are committed to fostering a workplace where all individuals are valued and respected.

Who We Are Looking For State Street Global Technology Services (GTS) is seeking an experienced Business Technology Risk Advisor-Vice President to support leadership in identifying, assessing, and mitigating technology risk. The ideal candidate will have a strong understanding of industry methodologies for evaluating and improving processes, tools, and data frameworks, with relevant technology experience. This individual will contribute to reviewing procedures and implementing improvements, demonstrating effective leadership and collaboration skills to deliver results. Why This Role Matters Our technology division, Global Technology Services (GTS), is a key enabler for State Street, supporting our business with essential data and insights. As we drive digital transformation through technologies like cloud computing, artificial intelligence, automation, and advanced data management, we need talented professionals to help us manage risk and deliver innovative solutions. Organizational Structure & Reporting Each major technology function is supported by a Business Technology Risk Advisor-Managing Director (MD), who is directly aligned to a specific CIO function. The MD-level advisor acts as the senior risk partner for their respective CIO area, providing strategic oversight and guidance on risk management activities. The Vice President (VP) roles will report into one of these MD-level Business Technology Risk Advisors. As a VP, you will work closely with your aligned MD and CIO function, ensuring that risk management practices are consistently applied and that business objectives are supported by robust risk controls. What You Will Be Responsible For Support the development and implementation of process enhancements aligned with business objectives Own regulatory remediations within the area supported; support SME's with closure documents and approach to closure Assist in planning and executing projects aimed at risk reduction Apply re-engineering techniques to improve process efficiency, product quality, and data governance Collaborate on metrics development and use data to drive performance improvements Partner with second and third lines of defence to ensure alignment with risk management and control goals Implement and oversee data management and governance frameworks to ensure data quality, integrity, and compliance Core Competencies Solid expertise in risk management Ability to partner with Technology leaders as a trusted advisor Experience in process optimization initiatives Understanding of regulatory remediation Strong verbal and written communication skills Ability to operate effectively in a dynamic, fast-paced environment Critical thinking, problem-solving, and decision-making skills to anticipate business, regulatory, and technological risk exposures Ability to articulate risk and control considerations to management Strong execution and program management skills Collaborative approach with the ability to engage multiple stakeholders Competence in managing tasks through effective prioritization Ability to assess and mitigate risks associated with enterprise data assets, including data privacy, integrity, and compliance with internal and external standards What We Value Understanding of SDLC methodologies including Agile, Waterfall, and DevOps Experience in managing and mitigating risks throughout the SDLC Ability to conduct risk assessments and audits during SDLC phases Knowledge of network architecture and infrastructure components Experience with cloud platforms such as AWS, Azure, or Google Cloud Ability to identify and address infrastructure security and performance risks Understanding of cybersecurity principles and practices Experience with risk management tools and software Analytical skills to interpret technical and data-related information and recognize potential risks Experience supporting Operational Resilience Remediation and oversight Experience with data management and governance frameworks including implementation of data quality controls, metadata management, and data lifecycle policies Emerging Technology Risk Demonstrated understanding of emerging risks associated with generative AI (Gen AI) and agentic AI, including: awareness of potential threats such as data leakage, model bias, autonomous decision-making, and regulatory compliance challenges; ability to assess, monitor, and advise on controls for AI-driven systems and processes; staying current with industry trends, frameworks, and best practices for managing AI-related and data-related risks; understanding of data frameworks in the context of AI and cloud technologies, ensuring robust data governance and risk controls for advanced analytics and machine learning initiatives. Preferred Risk / Technology Management Tools RSA Archer ServiceNow ITSM Technology Risk Frameworks Knowledge of COBIT for IT governance and management Familiarity with NIST frameworks for cybersecurity and risk management Understanding of ITIL for IT service management and risk mitigation Experience with data management and governance frameworks Education & Preferred Qualifications Bachelor's degree in Computer Science, Information Technology, IT Security, Risk Management, or related discipline required Advanced degree preferred Minimum of 10 years' experience in risk management, auditing standards, and best practices, with at least 5 years in a leadership or advisory capacity Benefits Inclusive development opportunities Flexible work-life support Paid volunteer days Vibrant employee networks that keep you connected to what matters most As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

ServiceNow Architect London (Hybrid) 3 Month Contract £500-540/day (Outside IR35) ServiceNow Architect needed for a 3 Month Contract based in London (Hybrid). Start ASAP in July 2026. Hybrid Working - 3 days/week remote (WFH), and 2 days/week working from the office in London. Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: Leading ServiceNow architecture design + implementation of ServiceNow modules including: ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Strong ServiceNow ITSM, plus 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Proven expertise in ServiceNow integrations -eg- REST, SOAP, APIs, MID Servers. Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model. Experience designing and implementing CMDB and Discovery. Acting as the technical authority on ServiceNow architecture, design + best practices. Defining + driving overall platform strategy, roadmap, and governance. Ensuring platform scalability, security, performance, and integrations with other enterprise systems. Providing technical leadership in solution design workshops, architecture reviews, and governance boards. Working closely with key stakeholders, business analysts, and development teams to align solutions with business objectives. ServiceNow qualifications preferred: CSA, CIS, CAD, CTA. JBRP1_UKTJ

Design, develop, configure, and maintain ServiceNow solutions across modules including ITSM, ITOM, HRSD, SecOps, GRC, and CSM. Implement and configure integrations with third-party systems using REST, SOAP, Integration Hub, and MID Server. Translate business and technical requirements into scalable, best-practice ServiceNow solutions. Participate in all phases of the Software Development Lifecycle (SDLC), including design, development, testing, deployment, and support. Conduct code reviews and ensure adherence to ServiceNow development standards and best practices. Support platform administration, patching, upgrades, and instance management across development, testing, and production environments. Collaborate with architects, analysts, and stakeholders to deliver secure and efficient solutions. Produce and maintain technical documentation, including design specifications, test plans, and operational runbooks. Provide third-line support for incidents, problems, and change requests related to the ServiceNow platform. Work within secure environments while adhering to established security and data handling protocols. What You Bring to the Table 3+ years of experience as a ServiceNow Developer with hands on development across multiple ServiceNow modules. Experience with ITSM modules, including Incident, Problem, Change, Request, and CMDB. Solid knowledge of ServiceNow integrations using REST APIs, SOAP services, Integration Hub, and MID Server. Hands on experience with Update Sets, Automated Test Framework (ATF), and instance cloning. Good understanding of ITIL v3/v4 processes and their implementation within ServiceNow. Experience working within Agile/Scrum delivery environments using tools such as Jira and Confluence. Strong analytical, troubleshooting, and problem solving capabilities. Excellent communication and stakeholder management skills. Active SC Clearance is mandatory. You Should Possess the Ability to Design and implement scalable ServiceNow solutions aligned with business requirements. Develop and maintain complex workflows, automations, and integrations. Diagnose, troubleshoot, and resolve complex platform issues efficiently. Collaborate effectively with both technical and non technical stakeholders. Manage competing priorities while delivering high quality solutions within deadlines. Follow ServiceNow development standards, governance frameworks, and security requirements. Support continuous improvement initiatives through automation and process optimization. Work independently and as part of a cross functional Agile team. What We Bring to the Table Opportunity to work on large scale ServiceNow implementations across diverse modules. Exposure to complex integration, automation, and digital transformation projects. Collaborative environment with experienced architects, analysts, and technical specialists. Opportunities to work with modern ServiceNow technologies, best practices, and Agile delivery methodologies. Professional growth through exposure to secure and highly regulated environments. Let's Connect Want to discuss this opportunity in more detail? Feel free to reach out.

Platform Engineer - Observability (Contract) Era4 develops, owns and operates AI infrastructure across the UK, powered by renewable energy. Converting legacy industrial and energy sites into modern data centre facilities, Era4 is combining brownfield regeneration opportunities with cleaner, efficient, scalable compute capacity for healthcare, research, finance, enterprise, and public sector organisations. Initial 6 month contract. Key Responsibilities: Deliver the implementation of Era4's observability platform based on Grafana Mimir, Loki, Tempo, Grafana Alloy and Grafana Enterprise tooling. Design and implement highly available observability services across multiple co location and production sites. Configure telemetry ingestion pipelines for metrics, logs, and future distributed tracing workloads. Develop and maintain observability architecture documentation, high level designs, low level designs, and operational runbooks. Define platform standards for telemetry collection, labelling, metadata enrichment, retention policies, and data governance. Implement multi tenant observability controls and tenant isolation strategies. Configure and maintain object storage backed telemetry platforms for long term retention and scalability. Telemetry Collection & Integration: Deploy and manage Grafana Alloy collectors across Kubernetes clusters, Linux hosts, network infrastructure, storage platforms, and hardware management systems. Integrate telemetry from Kubernetes, GPU infrastructure, HPE hardware, storage platforms, network devices, and cloud native services. Develop and maintain observability integrations using OpenTelemetry standards and protocols. Establish onboarding processes for new platforms, applications, and infrastructure services. Collaborate with application teams to define observability requirements and future tracing adoption strategies. Alerting & Operational Insights: Design and implement alerting frameworks using recording rules, AlertManager, and operational best practices. Develop operational dashboards and service health views for infrastructure, platform, and application services. Support integration of observability events with ITSM and incident management platforms. Define SLIs, SLOs, alert thresholds, and operational KPIs. Continuously improve platform observability, incident detection, and root cause analysis capabilities. Reliability & Automation: Implement Infrastructure as Code and GitOps practices for observability platform deployment and configuration management. Develop automation for dashboard provisioning, alert deployment, tenant onboarding, and telemetry configuration. Design and validate disaster recovery, resilience, and failover capabilities across observability services. Contribute to platform security, compliance, and operational governance initiatives. Work with operational teams to ensure observability services remain reliable, scalable, and maintainable. Required Experience & Skills: Significant experience implementing and operating enterprise observability or monitoring platforms. Strong understanding of metrics, logs, traces, OpenTelemetry, and modern observability principles. Experience with Grafana ecosystem technologies including Grafana, Prometheus, Grafana Mimir, Grafana Loki, Grafana Tempo, and Grafana Alloy. Experience designing Kubernetes native solutions and operating distributed platforms at scale. Knowledge of Linux systems administration and cloud native infrastructure. Experience implementing Infrastructure as Code and GitOps approaches (preferably including Ansible). Skilled in developing automation and operational tooling using Python and/or Go. Previous exposure to creating technical architecture, operational documentation, and deployment designs. Experience with object storage technologies and distributed data platforms. Strong understanding of monitoring, alerting, and operational event management. One or more of the following would be advantageous: Implemented OpenTelemetry based observability solutions. Operated observability platforms in service provider, cloud, or large scale enterprise environments. Supported GPU, AI/ML, or high performance computing environments. Integrated observability platforms with ITSM solutions. Experience with multi tenant platform architectures. Knowledge of networking, storage, and data centre infrastructure monitoring. Understanding of distributed tracing and application performance monitoring. Why Join Era4: You'll be joining a mission driven start up building critical national infrastructure, where operational excellence directly enables growth. This role offers high visibility with leadership, real autonomy, and the chance to shape how a next generation company operates at scale. Diversity & Inclusion: Era4 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. United Kingdom (Occasional office visit maybe required)

Overview Era4 develops, owns and operates AI infrastructure across the UK, powered by renewable energy. Converting legacy industrial and energy sites into modern data centre facilities, Era4 is combining brownfield regeneration opportunities with cleaner, efficient, scalable compute capacity for healthcare, research, finance, enterprise, and public sector organisations. Role Summary We are seeking Automation Engineers who sit at the intersection of Site Reliability Engineering and modern AI driven operations. Embedded within Era4's engineering led Operations Centre, this role exists to build a modern AI Platform Operations function from scratch, designing tooling, and agentic workflows. No legacy to deal with. Key Responsibilities Runbook Automation & Agent Development: Build agentic, executable workflows capable of triaging, diagnosing, and where appropriate autonomously remediating known failure patterns. Build and maintain LLM backed agents targeting the observability stack, ITSM platform, and infrastructure APIs (e.g. DCIM, IPAM, hypervisor layers). Develop auditable client focused automations, for client interactions and workflows, with appropriate controls. Develop safe, auditable automation with appropriate controls for higher risk platform actions. Operational Tooling & Self Service Enablement: Build internal tooling that empowers engineers and service desk analysts: CLI utilities, ChatOps integrations (Slack/Teams bots), status dashboards, and self service automation hooks. Reduce dependency on DevSecOps and engineering teams for routine operational tasks through automation. Maintain and contribute a library of automation assets, agent prompts, and runbook as code artefacts, version controlled and peer reviewed. Develop the automation layer around monitoring and event management: alert suppression logic, enrichment pipelines, correlation rules, and alert to ticket integrations. Continuously tune signal to noise ratios across monitoring tooling (Prometheus, Mimir, Grafana, or equivalent) to improve situational awareness. Design and implement event correlation and deduplication logic to reduce alert storms and improve incident context. Identify common operational patterns and tasks as candidates for automation; maintain and prioritise a toil reduction backlog. Participate in post incident reviews and translate findings into updated automation, runbooks, or agent logic. Contribute to the evolution of Era4's operational standards, tooling architecture, and agent framework. Operational: Prior experience in an SRE, Senior Operations, or Platform Engineering environment, with exposure to on call operations and incident management processes. Experience in converting narrative runbooks into executable automation or codified decision trees. Understanding of ITIL aligned incident and change management principles and ITSM tooling. Technical - Core Element Strong Python development skills, including scripting for automation, API integration, and data processing. Hands on experience with observability and monitoring platforms: Prometheus, Grafana, Mimir, or equivalent. Experience integrating with ITSM platforms (ServiceNow, Halo, Jira Service Management, or similar) via API. Solid understanding of event driven architectures, message queues, and webhook based automation patterns. Strong understanding of managing GPU infrastructure in production, key signals and metrics and the automation of workflows. Familiarity with Infrastructure as Code principles and cloud native environments (Kubernetes, Terraform, or similar). Comfort operating in an API first environment, integrating agents with infrastructure APIs, DCIM, IPAM, and hypervisor control planes. One or more would be an advantage Exposure to data centre or colocation operations, particularly high density compute or GPU infrastructure environments. Experience with ChatOps tooling: building Slack or Microsoft Teams bots for operational workflows. Familiarity with DCIM platforms and telemetry pipelines (power, thermal, network). Knowledge of OpenTelemetry, distributed tracing, or log aggregation platforms (Loki, ELK, Splunk). Contributions to open source observability or automation tooling. Experience in a start up or scale up environment where tooling is built from scratch. Why Join Era4 You'll be joining a mission driven start up building critical national infrastructure, where operational excellence directly enables growth. This role offers high visibility with leadership, real autonomy, and the chance to shape how a next generation company operates at scale. Diversity & Inclusion Era4 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. United Kingdom - Hybrid (Visit to office / site required)

ServiceNow Architect Location: UK-wide office locations available (Hybrid - 2 days onsite) Salary: £70,000 - £120,000 + Training & Excellent Benefits Job Type: Permanent Deerfoot Recruitment is supporting a leading global technology and consulting organisation in the search for an experienced ServiceNow Architect to join its growing UK team. This is an excellent opportunity for a talented ServiceNow professional to play a key role in designing and delivering innovative solutions for enterprise clients. Working within a collaborative and highly skilled team, the successful candidate will help shape and transform customer platforms, driving improvements in business processes and user experience. Key Responsibilities Lead the design and architecture of ServiceNow solutions, including custom applications and integrations. Collaborate with stakeholders and technical teams to translate business requirements into scalable technical designs. Oversee the configuration and customisation of ServiceNow modules, including ITSM, ITOM and HRSD. Ensure architectural consistency and best practice across ServiceNow platforms. Provide technical leadership and mentoring to development teams. Keep abreast of ServiceNow releases and emerging capabilities to support ongoing innovation. Skills & Experience Required Proven experience in ServiceNow architecture and development. Strong background in designing and implementing ServiceNow solutions across multiple modules. Knowledge of JavaScript, HTML and CSS. ServiceNow CAD and/or CIS certifications are desirable, although equivalent practical experience will also be considered. Excellent communication and stakeholder management skills. What's on Offer? Competitive salary of £70,000 - £120,000. Comprehensive benefits package. Ongoing training and professional development opportunities. Hybrid working model with a blend of home working, office collaboration and client-site engagement. The opportunity to work on large-scale digital transformation programmes within a supportive and inclusive environment. This role can be based from a choice of UK office locations including London, Birmingham, Manchester, Leeds, Glasgow, Newcastle, Liverpool, Bath, Telford, Warrington, Woking, Worthing and others. To find out more or apply, please contact Deerfoot Recruitment today. ServiceNow Solutions Architect / ServiceNow Technical Architect / Senior ServiceNow Architect / ServiceNow Platform Architect / ServiceNow Enterprise Architect / ServiceNow Lead Architect / ServiceNow Solution Designer / ServiceNow Principal Architect/ ServiceNow Consulting Architect / ServiceNow Advisory Architect / ServiceNow Transformation Architect / ServiceNow Digital Solutions Architect / ServiceNow Practice Architect Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ

ServiceNow Developer (SC Cleared) - Telecoms Client Contract: 6 Months Initial Contract Location: UK (Hybrid/Remote) IR35: Inside IR35 Clearance: Active SC Clearance Required Our client, a leading UK Telecoms organisation, is hiring a highly skilled ServiceNow Developer to join the London team and work on a critical programme of work. This is an initial 6-month contract with a strong likelihood of extension, offering the opportunity to work on a long-term engagement within a large-scale enterprise environment. Responsibilities Design, develop, configure, and customise ServiceNow applications and modules to meet business requirements. Build and maintain high-quality, scalable ServiceNow solutions aligned with platform best practices. Develop and support integrations between ServiceNow and external systems using REST and SOAP APIs. Collaborate with business analysts, architects, and stakeholders to translate requirements into technical solutions. Support continuous improvement of ServiceNow processes, workflows, and automation capabilities. Ensure all development activities adhere to governance, security, and compliance standards. Skillset Active SC Clearance is essential for this role. Strong hands on ServiceNow development experience within complex enterprise environments. Expertise in JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, and Integration Hub. Experience building and supporting REST/SOAP API integrations. Strong knowledge of ITSM processes and ServiceNow platform best practices. Ability to design, develop, and troubleshoot scalable ServiceNow solutions with minimal supervision. Experience working in Agile delivery teams. ServiceNow CSA and/or CAD certifications is a bonus. Experience within Telecommunications or large infrastructure environments. Exposure to ITOM, CMDB, Discovery or Service Mapping. Please contact with any questions and your latest CV.

We are seeking a proactive and skilled Automation Engineer with a focus on Service Desk operations, Process Improvement Automation (PIA),and ConnectWise Robotic Process Automation (RPA) platforms. The successful candidate will play a pivotal role in designing, developing, and maintaining automation workflows to streamline IT services, enhance end user experience, and drive operational efficiency. Role overview: Collaborate with Service Desk teams to identify repetitive tasks and service bottlenecks suitable for automation. Design, build, and deploy automation solutions using PIA methodologies, ensuring alignment with business goals and compliance standards. Develop and manage ConnectWise RPA workflows to automate ticket handling, notifications, escalations, and routine maintenance tasks. Monitor and optimise automated processes for reliability, accuracy, and performance, troubleshooting issues as they arise. Work closely with IT stakeholders to gather requirements, document processes, and provide training on automation solutions. Maintain thorough documentation of automation architectures, workflows, and version histories. Stay abreast of industry trends in RPA, service automation, and ITSM best practices. Key responsibilities: Experience with Service Desk operations and IT Service Management (ITSM) practices. Hands on expertise with ConnectWise RPA tools and PIA solution design. Strong scripting and automation skills (e.g., PowerShell, Python, or equivalent). Ability to analyse business processes and translate them into technical automation requirements. Excellent problem solving, communication, and stakeholder engagement skills. Attention to detail and a commitment to delivering high quality solutions. Working within a Managed Service Provider (MSP) environment. Cloud technologies, including: Microsoft 365 Microsoft certifications: The right candidate: Certifications in RPA platforms or ITSM frameworks (e.g., ITIL Foundation). Experience with other automation platforms (e.g., UiPath, Automation Anywhere) is advantageous. Familiarity with API integration, database management, and cloud services. Previous exposure to change management and process improvement initiatives. Microsoft certifications: We believe in taking care of our staff both mentally and physically and in order to support this we offer a range of benefits that you can access. Company pension scheme. 25 days of annual leave allowance that increases with years served (excluding bank holidays). Access to Spill, our mental health support partner. Cycle to work scheme. Half price gym memberships through the healthcare provider. Free eye test. Hastee app, to help manage your salary and finances. Diversity, inclusion, and equal opportunities: We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued. This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination. Vorboss promotes step free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.

ServiceNow Dev to lead the design, development, and implementation of ServiceNow solutions across our enterprise. The ideal candidate will have deep expertise in the ServiceNow platform, strong technical architecture skills, and the ability to translate business requirements into scalable, maintainable, and efficient ServiceNow solutions. Responsibilities Serve as the technical authority on ServiceNow architecture, design, and best practices. Define and drive the overall platform strategy, roadmap, and governance. Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications. Ensure platform scalability, security, performance, and integrations with other enterprise systems. Provide technical leadership in solution design workshops, architecture reviews, and governance boards. Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives. Mentor and guide ServiceNow developers and administrators on technical best practices. Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements. Ensure compliance with enterprise architecture, security, and regulatory requirements. Skills Primary skills on TSOM implementation Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.). Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model. Knowledge of ITIL/ITSM processes and best practices. Experience designing and implementing CMDB and Discovery. Excellent problem solving, communication, and stakeholder management skills. Preferred ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist (CIS) in multiple modules. ServiceNow Certified Application Developer (CAD). ServiceNow Certified Technical Architect (CTA) or progress toward certification. Experience with Agile/Scrum delivery methodologies. Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems.

Product and Operations Lead - ServiceNowApplylocations: Bracknellposted on: Posted 6 Days Agojob requisition id: R-204970# ABOUT THE ROLEAs a Partner in our business your number one focus is to work collaboratively to create more value for our customers and our business. As the Product and Operations Lead - ServiceNow, you will lead the development and operational maintenance of the JLP ServiceNow environment, supporting ITSM and CMDB. You will define and own the multi-year ServiceNow roadmap, aligning platform capabilities with the Service Management and organisational goals and digital transformation initiatives. You will seek to improve the operational efficiency of the organisation through the use of ServiceNow by identifying and developing opportunities for integrations and automations and associated process improvements. Note that all development and operations of ServiceNow are provided by our 3rd party infrastructure partner and therefore you will not have admin access to the platform. You will maintain a holistic view of technical services, projects and outcomes for ServiceNow, assuring technical delivery and operational performance of services provisioned via offshore 3rd party suppliers. You will be a key touch point for the business and for colleagues within IT. You will also focus on developing and maintaining stakeholder relationships, demonstrating effective influencing skills. You will have the opportunity to develop and stretch personally and professionally to achieve your potential. Expected salary - The expected salary for this role is up to £75000 Contract type - This position is a permanent contract. Working pattern/flexible working : The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs, whilst balancing the needs of the business. Location - This role is based at our Bracknell Head Office campus. Please note, any cost incurred as a result of travel to the office is the responsibility of the successful candidate. Key responsibilities Strategic Vision & Roadmap: Define and own the multi-year ServiceNow roadmap, aligning platform capabilities with organisational goals and digital transformation initiatives. Stakeholder & Governance Leadership: Establish and chair governance boards to ensure cross-functional transparency and lead engagement with senior directors to translate complex needs into deliverable requirements. Commercial & Vendor Management: Oversee licensing strategy, manage vendor relationships, and lead procurement activities, including the creation of Statements of Work (SOWs). Platform Development: Keep abreast of ServiceNow product development understanding how this would be useful for JLP. Network with other ServiceNow customers to understand best practice and ways of working. Platform Advocacy: Champion the platform across the business, identifying opportunities for workflow automation, integrations with other relevant platforms (such as Jira, Confluence, Slack, SalesForce etc.) and driving adoption of new modules and features beyond our initial use of ITSM Pro. General Set clear intent, direction and guardrails to achieve outcomes, aligned to the Partnership and business area strategy. Empower and support 3rd party offshore team to make decisions and resolve challenges in line with the strategy. As a co-owner, actively share the responsibilities of ownership and support Partners and colleagues to have a voice in our business. Invest in your personal and professional development, utilising the opportunities available to you through your Profession to develop your skills and capabilities. Engage with your function, supporting your lead to continuously develop and improve it. Implements architectural and business commerce strategy to maximise the benefit and use of ServiceNow. Mitigate business risk while protecting throughput and business value. Assure operability delivery of ServiceNow Owns ways of working in capabilities and encourages safe experimentation in build and run Ensures services meet business need and manage major incidents as point of escalation Ensures all teams / services have clear OKRs Measure service(s) throughput and value released to ensure it is meeting required business impact Optimise cost of delivery by effectively using Partners and 3rd Parties by finding and removing all waste in the process Fights for balance of sensible prioritisation to remove technical debt and closes services, applications and infrastructure safely Essential skills/experience you'll need Skills Can plan effectively and is heavily outcome focused Has owned business problems and transformed business process with defined business impact Strong stakeholder management skills Demonstrates integrity by tenaciously doing the right thing in the face of mounting pressure Demonstrates a high level of personal accountability Experience: Typically 8-10+ years in product management or enterprise platform ownership, with significant exposure to the ServiceNow ecosystem, particularly ITSM and CMDB. Technical Certifications: Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) in modules like ITSM, CMDB, ITOM and CSDM. Leadership: Proven ability to manage multidisciplinary teams, working extensively in a matrix management environment Business Literacy: Strong financial acumen, including budget ownership, ROI assessment, and benefit realisation planning Closing Date: July 1, 2026 Pay: £62,900.00 - £115,000.00 Annual Contract Type: Permanent Hours of Work: 35 Job Level: Partnership Level 6 Where You'll Be Working: Bracknell Campus, Doncastle Road, Bracknell, Berkshire, RG12 8YA# ABOUT THE PARTNERSHIPWe're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.As Partners, we make all the difference. And, we all own it. Important points to note: It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

We are on a mission to become the leading international force in residential property management. What we do matters to billions of people in their everyday lives. Residential real estate is the world's largest asset class, and for most families, buying a home is the single biggest financial decision they will ever make. For too long, residential property management has fallen short of homeowners' and residents' expectations, and the industry is ready for change. Odevo was formed to make that change happen. In just six years, Odevo has grown more than 70-fold, establishing us as the leading international player. We are more than 12,000 people across the US, the UK, the Nordics, Germany, Spain, Portugal, Mexico, and Italy building Odevo. Together, we aspire to break new ground through innovation and cultivate a workplace where we help each other succeed, where ideas matter more than titles, and where kindness is a strength. By combining the power of people and technology, we set a new standard for how homes are managed. Our technology-enabled services simplify living for residents and create a better experience for property owners and boards. Our ambition is to continue our fast-growing journey through new customers, service expansion, and by partnering with great companies that share our mindset and ambition, both in existing and new markets. As we continue to grow, we stay true to who we are, challenge unnecessary bureaucracy, and keep decision making close to our customers. If you share our mindset and ambition, we'd love you to join us and help accelerate our mission together. About the role This role is responsible for the performance and continuous improvement of IT service delivery across all of Odevo's markets. The Group Head will directly line manage the market Shared IT Service leads, driving high levels of service quality, operational efficiency, and customer satisfaction. Automation and AI will be central levers to ensure IT services scale with a rapidly growing global business. The role works closely with Group and Market leadership, to understand business needs and ensure services are aligned and delivering value and collaborates with the Group Infrastructure Lead, Enterprise Architect, Head of DevOps, and market Product leads to ensure a joined up approach to technology delivery. This is a strategic leadership role. You will set the long term direction for IT service management across the Group and ensure our capabilities continue to evolve in line with Odevo's growth ambitions. Key responsibilities People leadership Line manage the Shared IT Service leads across all markets, providing clear direction, support and performance management Build and develop a high performing international team, with clear goals, accountability, and career development paths Foster a culture of continuous improvement and cross market collaboration Communications and relationships Build strong relationships with key stakeholders and maintain proactive communication across both BAU and technology change Ensure key business messages are understood across the IT team Understand business needs and priorities Develop a deep understanding of how the business operates across each market, its strategies and key objectives Identify challenges and opportunities to add business value through technology Group IT strategy and standards Define a Group IT Service Management strategy, setting the direction for how IT services will support business objectives and create value across all markets Develop IT budgets, oversee asset management and procurement governance Define and govern Group wide ITSM standards, processes and tooling, ensuring consistency while accommodating legitimate market variation Project delivery Support portfolio governance, ensure service management resources are allocated to key projects, and manage key Group IT vendor relationships Service management Oversee Shared IT Services teams delivering employee IT services across all markets, monitoring KPIs, SLAs and customer feedback Proactively drive improvement actions, automation and AI adoption Lead the response to major global IT or security incidents Who you are You are an organisationally savvy leader who knows how to engage at every level, equally comfortable presenting to a board as you are rolling up your sleeves with a technical team. You have a natural ability to influence and guide stakeholders, and you can translate complex problems into clear, accessible language for any audience. You think in both the long and the short term, balancing strategic ambition with sharp attention to detail. Intellectually curious and driven by outcomes, you thrive in cross functional environments and take pride in helping others succeed. You're well organised, self motivated, and comfortable working autonomously in a fast moving international business - and you're ready to travel regularly across Odevo's markets to make it happen. Required experience and Technical Competency Bachelor's degree, preferably in a technical discipline, or equivalent experience Minimum of ten years' experience in IT Service Management, with at least five in a senior leadership role ITIL Foundation certified or higher; strong working knowledge of ITSM frameworks and best practice Experience with both waterfall and agile project approaches Solid understanding of information security principles and GDPR compliance Proven track record of leading distributed, international teams and managing IT service delivery across multiple geographies Fluent in English, written and verbal; able to present confidently to senior executives and technical audiences What we offer Professional growth - to work with the most talented developers in the industry. Modern technology - we invest in the latest technologies and tools and encourage our team members to share their ideas and take ownership of their work. Innovation - to work on exciting projects that push the boundaries of our industry and make a real impact. Commitment to quality - a dynamic and forward thinking company that values profitable and long term product development. Sounds like you? Apply today!

Senior ServiceNow Developer In this role you will be responsible for building high-quality, maintainable solutions using best-practice patterns. This role will balance speed of delivery with long-term sustainability and will operate with a high degree of autonomy. Key Responsibilities Design and develop solutions across the ServiceNow platform Configure core capabilities (eg ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, integrations, ITOM etc.) Build reusable, scalable components using out-of-the-box functionality Minimise customisation and avoid introducing technical debt Develop and maintain integrations (REST/SOAP APIs, external systems) Work closely with architects to align on design standards and guardrails Troubleshoot and resolve platform issues Contribute to documentation and knowledge sharing Required Experience Strong hands-on ServiceNow development experience Experience across multiple modules (not limited to one area) Advanced Scripting capability (JavaScript, Script Includes, Business Rules, Flow Designer) Experience building integrations and working with APIs Solid understanding of CMDB and data structures Proven ability to deliver independently in a senior capacity ServiceNow Certified Application Developer (CAD) - desirable Data foundations - mandatory Key Attributes Delivery-focused and practical Avoids over-engineering Comfortable operating as a senior developer in a small team This role will be remote with occasional travel to UK client site(s) and will fall Inside IR35. Candidates must be sole UK Nationals and hold, or be eligible for, UK Government SC clearance. JBRP1_UKTJ