We're hiring a Service Design Lead to join our Experience Team. We're looking for an experienced and accomplished Service Design professional who brings proven leadership in the service design discipline. This role is ideal for someone who has successfully worked as and developed service design practitioners, and who can drive high-quality, outcome-focused design across complex, end-to-end journeys. You'll bring a deep understanding of core service design methods - including service blueprinting, journey mapping, systems mapping and service concept development - alongside strong working knowledge of UX design and user research, and how these integrate within agile product teams. If you put the customer at the heart of everything you do, thrive in a fast-paced, agile environment, and have a track record of designing and delivering seamless, end-to-end experiences that transform how customers interact with organisations, we'd love to hear from you. Who Are We? Not just another building society. Not just another job. We're the fourth biggest building society in the UK, and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members. Our colleagues say Skipton is a great place to work - and you could be one of them, bringing new ideas for how we can keep customers at the heart of what we do. Whatever your background and whatever your goals, we'll help you take the next step towards a better future. You'll be joining the Journey Experience team, consisting of 2 Service Design Leads, 4 Senior Service Design Specialists, 3 Senior Researchers and 6 Senior UX Design Specialists. Our core role is to shape and drive exceptional member experiences by designing simple, seamless journeys that deliver meaningful value for the business and our customers. What's In It For You? Skipton values work/life balance, and we are proud to support hybrid and flexible working where possible. Our newly refurbished head office offers a vibrant and collaborative working space. We have a range of benefits available, including: Annual discretionary bonus scheme 25 days' standard annual leave + bank holidays, rising by 1 day per year of service to a maximum of 30 Holiday trading scheme, allowing you to buy or sell additional annual leave Matching employer pension contribution (up to 10% per annum) Colleague mortgage (conditions apply) Salary sacrifice scheme for hybrid and electric cars A commitment to training and development Private medical insurance for all colleagues 3 paid volunteering days per year Diverse and inclusive colleague networks, including our Carers and Pride Alliance groups A range of wellbeing benefits, including our cycle to work initiative and discounted gym membership What Will You Be Doing? Leading a multidisciplinary team of Service Designers, User Researchers and UX Designers, nurturing a collaborative, user centred and outcome focused culture. Ensuring design, research and service activities across product teams align to the Experience Strategy set by the Senior Experience Lead and deliver measurable value for our members and the corporate plan. Providing day to day direction, support and coaching, enabling the team to deliver high quality, evidence based work within outcome focused product environments. Overseeing the planning and prioritisation of service design, UX and research activities to ensure the right problems are addressed at the right time. Driving consistency of practice across all disciplines by maintaining standards, processes, tools and ways of working. Guiding teams to turn insights, data and journey analysis into clear service recommendations that influence product roadmaps and priorities. Leading the creation of service design outputs such as service blueprints, current and future state journeys, concepts and system maps to identify friction points and improvement opportunities. Collaborating closely with Product, Engineering, Data, Compliance and Operations teams to ensure end to end solutions are viable, inclusive and grounded in evidence. Facilitating workshops, co creation sessions and alignment activities to build shared understanding of problems and opportunities. Partnering with the Senior Experience Lead to mature the experience practice, shape capability development, influence planning and embed service thinking across the organisation. Championing inclusive design, accessibility, evidence based decision making and continuous improvement across all experience disciplines. What Do We Need From You? Proven leadership experience within service design or UX discipline, with responsibility for managing and developing practitioners. Deep understanding of service design methods - including blueprinting, journey mapping, systems mapping and service concept development. Strong working knowledge of UX design, user research and how these disciplines integrate to support outcome focused product teams. Natural curiosity and a drive to explore complexity, understand underlying causes and uncover opportunities for simplification and improvement. A strategic mindset with the ability to identify and remove non value adding steps in journeys, making experiences more seamless and intuitive. Confident facilitation skills, with experience running workshops, co creation sessions and cross functional alignment activities. Strong systems thinking capability - able to understand how people, processes, technology and policy shape end to end service performance. Experience turning qualitative and quantitative insights into compelling recommendations that influence product roadmaps and prioritisation. Solid understanding of accessibility, inclusive design and human centred design principles. Strong collaboration and stakeholder management skills, able to create trust, challenge constructively and guide teams through ambiguity. Experience delivering end to end service design and supporting iterative delivery in agile or hybrid environments. Ability to produce high quality strategic and delivery focused outputs, including journeys, blueprints, concepts, insight packs and service recommendations. Confidence working through ambiguity, challenging constructively and driving change through evidence based decision making.
23/06/2026
Full time
We're hiring a Service Design Lead to join our Experience Team. We're looking for an experienced and accomplished Service Design professional who brings proven leadership in the service design discipline. This role is ideal for someone who has successfully worked as and developed service design practitioners, and who can drive high-quality, outcome-focused design across complex, end-to-end journeys. You'll bring a deep understanding of core service design methods - including service blueprinting, journey mapping, systems mapping and service concept development - alongside strong working knowledge of UX design and user research, and how these integrate within agile product teams. If you put the customer at the heart of everything you do, thrive in a fast-paced, agile environment, and have a track record of designing and delivering seamless, end-to-end experiences that transform how customers interact with organisations, we'd love to hear from you. Who Are We? Not just another building society. Not just another job. We're the fourth biggest building society in the UK, and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members. Our colleagues say Skipton is a great place to work - and you could be one of them, bringing new ideas for how we can keep customers at the heart of what we do. Whatever your background and whatever your goals, we'll help you take the next step towards a better future. You'll be joining the Journey Experience team, consisting of 2 Service Design Leads, 4 Senior Service Design Specialists, 3 Senior Researchers and 6 Senior UX Design Specialists. Our core role is to shape and drive exceptional member experiences by designing simple, seamless journeys that deliver meaningful value for the business and our customers. What's In It For You? Skipton values work/life balance, and we are proud to support hybrid and flexible working where possible. Our newly refurbished head office offers a vibrant and collaborative working space. We have a range of benefits available, including: Annual discretionary bonus scheme 25 days' standard annual leave + bank holidays, rising by 1 day per year of service to a maximum of 30 Holiday trading scheme, allowing you to buy or sell additional annual leave Matching employer pension contribution (up to 10% per annum) Colleague mortgage (conditions apply) Salary sacrifice scheme for hybrid and electric cars A commitment to training and development Private medical insurance for all colleagues 3 paid volunteering days per year Diverse and inclusive colleague networks, including our Carers and Pride Alliance groups A range of wellbeing benefits, including our cycle to work initiative and discounted gym membership What Will You Be Doing? Leading a multidisciplinary team of Service Designers, User Researchers and UX Designers, nurturing a collaborative, user centred and outcome focused culture. Ensuring design, research and service activities across product teams align to the Experience Strategy set by the Senior Experience Lead and deliver measurable value for our members and the corporate plan. Providing day to day direction, support and coaching, enabling the team to deliver high quality, evidence based work within outcome focused product environments. Overseeing the planning and prioritisation of service design, UX and research activities to ensure the right problems are addressed at the right time. Driving consistency of practice across all disciplines by maintaining standards, processes, tools and ways of working. Guiding teams to turn insights, data and journey analysis into clear service recommendations that influence product roadmaps and priorities. Leading the creation of service design outputs such as service blueprints, current and future state journeys, concepts and system maps to identify friction points and improvement opportunities. Collaborating closely with Product, Engineering, Data, Compliance and Operations teams to ensure end to end solutions are viable, inclusive and grounded in evidence. Facilitating workshops, co creation sessions and alignment activities to build shared understanding of problems and opportunities. Partnering with the Senior Experience Lead to mature the experience practice, shape capability development, influence planning and embed service thinking across the organisation. Championing inclusive design, accessibility, evidence based decision making and continuous improvement across all experience disciplines. What Do We Need From You? Proven leadership experience within service design or UX discipline, with responsibility for managing and developing practitioners. Deep understanding of service design methods - including blueprinting, journey mapping, systems mapping and service concept development. Strong working knowledge of UX design, user research and how these disciplines integrate to support outcome focused product teams. Natural curiosity and a drive to explore complexity, understand underlying causes and uncover opportunities for simplification and improvement. A strategic mindset with the ability to identify and remove non value adding steps in journeys, making experiences more seamless and intuitive. Confident facilitation skills, with experience running workshops, co creation sessions and cross functional alignment activities. Strong systems thinking capability - able to understand how people, processes, technology and policy shape end to end service performance. Experience turning qualitative and quantitative insights into compelling recommendations that influence product roadmaps and prioritisation. Solid understanding of accessibility, inclusive design and human centred design principles. Strong collaboration and stakeholder management skills, able to create trust, challenge constructively and guide teams through ambiguity. Experience delivering end to end service design and supporting iterative delivery in agile or hybrid environments. Ability to produce high quality strategic and delivery focused outputs, including journeys, blueprints, concepts, insight packs and service recommendations. Confidence working through ambiguity, challenging constructively and driving change through evidence based decision making.
Hours: 12 months FTC - Maternity cover. 35 hours per week, hybrid Salary: £68,000 Per Annum Closing Date: Sun, 5 Jul 2026 Overview We're hiring a Service Design Lead to join our Experience Team. You'll bring a deep understanding of core service design methods-service blueprinting, journey mapping, systems mapping, and service concept development-alongside strong working knowledge of UX design and user research, and how these integrate within agile product teams. If you put the customer at the heart of everything you do, thrive in a fast paced, agile environment, and have a record of designing seamless end to end experiences that transform how customers interact with organisations, we'd love to hear from you. Not just another building society. We are the fourth biggest building society in the UK, a mutual organisation owned by our members. Skipton values work/life balance and supports hybrid and flexible working where possible. Our newly refurbished head office offers a vibrant and collaborative working space. Benefits Annual discretionary bonus scheme 25 days' standard annual leave + bank holidays, rising by 1 day per year of service to a maximum of 30 Holiday trading scheme, allowing you to buy or sell additional annual leave Matching employer pension contribution (up to 10% per annum) Colleague mortgage (conditions apply) Salary sacrifice scheme for hybrid and electric cars Commitment to training and development Private medical insurance for all colleagues 3 paid volunteering days per year Diverse and inclusive colleague networks, including our Carers and Pride Alliance groups Well being benefits, including our cycle to work initiative and discounted gym membership What Will You Be Doing? Lead a multidisciplinary team of Service Designers, User Researchers and UX Designers, nurturing a collaborative, user centred and outcome focused culture. Ensure design, research and service activities across product teams align to the Experience Strategy set by the Senior Experience Lead and deliver measurable value for our members and the corporate plan. Provide day to day direction, support and coaching, enabling the team to deliver high quality, evidence based work within outcome focused product environments. Oversee the planning and prioritisation of service design, UX and research activities to ensure the right problems are addressed at the right time. Drive consistency of practice across all disciplines by maintaining standards, processes, tools and ways of working. Guide teams to turn insights, data and journey analysis into clear service recommendations that influence product roadmaps and priorities. Lead the creation of service design outputs such as service blueprints, current and future state journeys, concepts and system maps to identify friction points and improvement opportunities. Collaborate closely with Product, Engineering, Data, Compliance and Operations teams to ensure end to end solutions are viable, inclusive and grounded in evidence. Facilitate workshops, co creation sessions and alignment activities to build shared understanding of problems and opportunities. Partner with the Senior Experience Lead to mature the experience practice, shape capability development, influence planning and embed service thinking across the organisation. Champion inclusive design, accessibility, evidence based decision making and continuous improvement across all experience disciplines. What Do We Need From You? Proven leadership experience within service design or UX discipline, with responsibility for managing and developing practitioners. Deep understanding of service design methods-blueprinting, journey mapping, systems mapping and service concept development. Strong working knowledge of UX design, user research and how these disciplines integrate to support outcome focused product teams. Natural curiosity and a drive to explore complexity, understand underlying causes and uncover opportunities for simplification and improvement. Strategic mindset with the ability to identify and remove non value adding steps in journeys, making experiences more seamless and intuitive. Confident facilitation skills, with experience running workshops, co creation sessions and cross functional alignment activities. Strong systems thinking capability-able to understand how people, processes, technology and policy shape end to end service performance. Experience turning qualitative and quantitative insights into compelling recommendations that influence product roadmaps and prioritisation. Solid understanding of accessibility, inclusive design and human centred design principles. Strong collaboration and stakeholder management skills, able to create trust, challenge constructively and guide teams through ambiguity. Experience delivering end to end service design and supporting iterative delivery in agile or hybrid environments. Ability to produce high quality strategic and delivery focused outputs, including journeys, blueprints, concepts, insight packs and service recommendations. Confidence working through ambiguity, challenging constructively and driving change through evidence based decision making. About Skipton We care about sustainability and look to the long term for both colleagues and customers. Our members are at the heart of everything we do, and we help our team take the next step toward a better future.
23/06/2026
Full time
Hours: 12 months FTC - Maternity cover. 35 hours per week, hybrid Salary: £68,000 Per Annum Closing Date: Sun, 5 Jul 2026 Overview We're hiring a Service Design Lead to join our Experience Team. You'll bring a deep understanding of core service design methods-service blueprinting, journey mapping, systems mapping, and service concept development-alongside strong working knowledge of UX design and user research, and how these integrate within agile product teams. If you put the customer at the heart of everything you do, thrive in a fast paced, agile environment, and have a record of designing seamless end to end experiences that transform how customers interact with organisations, we'd love to hear from you. Not just another building society. We are the fourth biggest building society in the UK, a mutual organisation owned by our members. Skipton values work/life balance and supports hybrid and flexible working where possible. Our newly refurbished head office offers a vibrant and collaborative working space. Benefits Annual discretionary bonus scheme 25 days' standard annual leave + bank holidays, rising by 1 day per year of service to a maximum of 30 Holiday trading scheme, allowing you to buy or sell additional annual leave Matching employer pension contribution (up to 10% per annum) Colleague mortgage (conditions apply) Salary sacrifice scheme for hybrid and electric cars Commitment to training and development Private medical insurance for all colleagues 3 paid volunteering days per year Diverse and inclusive colleague networks, including our Carers and Pride Alliance groups Well being benefits, including our cycle to work initiative and discounted gym membership What Will You Be Doing? Lead a multidisciplinary team of Service Designers, User Researchers and UX Designers, nurturing a collaborative, user centred and outcome focused culture. Ensure design, research and service activities across product teams align to the Experience Strategy set by the Senior Experience Lead and deliver measurable value for our members and the corporate plan. Provide day to day direction, support and coaching, enabling the team to deliver high quality, evidence based work within outcome focused product environments. Oversee the planning and prioritisation of service design, UX and research activities to ensure the right problems are addressed at the right time. Drive consistency of practice across all disciplines by maintaining standards, processes, tools and ways of working. Guide teams to turn insights, data and journey analysis into clear service recommendations that influence product roadmaps and priorities. Lead the creation of service design outputs such as service blueprints, current and future state journeys, concepts and system maps to identify friction points and improvement opportunities. Collaborate closely with Product, Engineering, Data, Compliance and Operations teams to ensure end to end solutions are viable, inclusive and grounded in evidence. Facilitate workshops, co creation sessions and alignment activities to build shared understanding of problems and opportunities. Partner with the Senior Experience Lead to mature the experience practice, shape capability development, influence planning and embed service thinking across the organisation. Champion inclusive design, accessibility, evidence based decision making and continuous improvement across all experience disciplines. What Do We Need From You? Proven leadership experience within service design or UX discipline, with responsibility for managing and developing practitioners. Deep understanding of service design methods-blueprinting, journey mapping, systems mapping and service concept development. Strong working knowledge of UX design, user research and how these disciplines integrate to support outcome focused product teams. Natural curiosity and a drive to explore complexity, understand underlying causes and uncover opportunities for simplification and improvement. Strategic mindset with the ability to identify and remove non value adding steps in journeys, making experiences more seamless and intuitive. Confident facilitation skills, with experience running workshops, co creation sessions and cross functional alignment activities. Strong systems thinking capability-able to understand how people, processes, technology and policy shape end to end service performance. Experience turning qualitative and quantitative insights into compelling recommendations that influence product roadmaps and prioritisation. Solid understanding of accessibility, inclusive design and human centred design principles. Strong collaboration and stakeholder management skills, able to create trust, challenge constructively and guide teams through ambiguity. Experience delivering end to end service design and supporting iterative delivery in agile or hybrid environments. Ability to produce high quality strategic and delivery focused outputs, including journeys, blueprints, concepts, insight packs and service recommendations. Confidence working through ambiguity, challenging constructively and driving change through evidence based decision making. About Skipton We care about sustainability and look to the long term for both colleagues and customers. Our members are at the heart of everything we do, and we help our team take the next step toward a better future.
Please note this position is a two year fixed-term contract. The role is hybrid, requiring attendance at either our Glasgow or Kings Langley office three days per week. The Position This is a UX Researcher within the design team responsible for the user experience of the APM (Asset Performance Management) team. The role focuses on understanding asset managers' needs and ensuring that our B2B industrial data analytics platform meets these needs and represents industry best practice. You will work under the direction of the UX Research Lead, executing research activities that inform product strategy and design decisions across the APM product. Accountabilities End-to-End Design & Research Support Design user experiences from concept through to high-fidelity solutions, creating wireframes, prototypes, and detailed design specifications Support research activities by assisting with study planning, participant engagement, and synthesis of findings into design directions Translate research insights (from research team) into tangible design concepts and user flows Bridge research findings with implementation, working closely with the UI/Design System expert to ensure designs are feasible and aligned with technical constraints Cross-Functional Collaboration & Design Integration Partner with the UI/Design System expert to balance exploratory thinking with technical feasibility, helping to broaden design thinking during early phases Facilitate design discussions and workshops with stakeholders to explore possibilities and validate direction Design Quality & Documentation Ensure design outputs meet quality standards and are well-documented for handoff to development teams Contribute to design critiques and reviews, providing constructive feedback to elevate team output Maintain clear documentation of design decisions, rationale, and evolution throughout the project lifecycle Knowledge Strong understanding of user-centred design principles and how research informs design decisions Familiarity with qualitative and quantitative research methods and how to apply insights practically Experience working within B2B environments, preferably SaaS or industrial/enterprise software Understanding of design systems and how to work within technical constraints while maintaining user focus Skills Ability to translate complex technical concepts and adapt communication style for different audiences Excellent organisational skills with attention to detail in documentation and process Strong written and oral communication of ideas and concepts Proven ability to design end-to-end experiences from discovery through to detailed UI design Strong facilitation and collaboration skills with ability to work independently and drive projects forward Ability to operate comfortably in ambiguity and navigate discovery phases with openness to iteration Excellent at translating abstract research findings into concrete design solutions Strong communication skills with ability to adapt approach for different audiences (researchers, technical designers, stakeholders) Comfortable challenging assumptions respectfully and broadening conversations when needed. Experience 4-5 years in product or UX design roles with experience across the full design process Demonstrated experience supporting research activities and translating insights into design Track record of working successfully with cross-functional teams in collaborative environments Experience working alongside both research specialists and technical designers Proven ability to work autonomously and make sound design decisions with minimal oversight Portfolio demonstrating end-to-end design work from discovery through to implementation Qualifications Degree in Design, Psychology, Business, Human-Computer Interaction (HCI), or related field is desirable Adaptability to thrive in a fast-paced, dynamic environment. Desirable qualifications include: certifications in design thinking or ux At RES we celebrate difference as we know it makes our company a great place to work. Encouraging applicants with different backgrounds, ideas and points of view, we create teams who work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, marital status, parental status, education, social background and life experience of our people.
21/06/2026
Full time
Please note this position is a two year fixed-term contract. The role is hybrid, requiring attendance at either our Glasgow or Kings Langley office three days per week. The Position This is a UX Researcher within the design team responsible for the user experience of the APM (Asset Performance Management) team. The role focuses on understanding asset managers' needs and ensuring that our B2B industrial data analytics platform meets these needs and represents industry best practice. You will work under the direction of the UX Research Lead, executing research activities that inform product strategy and design decisions across the APM product. Accountabilities End-to-End Design & Research Support Design user experiences from concept through to high-fidelity solutions, creating wireframes, prototypes, and detailed design specifications Support research activities by assisting with study planning, participant engagement, and synthesis of findings into design directions Translate research insights (from research team) into tangible design concepts and user flows Bridge research findings with implementation, working closely with the UI/Design System expert to ensure designs are feasible and aligned with technical constraints Cross-Functional Collaboration & Design Integration Partner with the UI/Design System expert to balance exploratory thinking with technical feasibility, helping to broaden design thinking during early phases Facilitate design discussions and workshops with stakeholders to explore possibilities and validate direction Design Quality & Documentation Ensure design outputs meet quality standards and are well-documented for handoff to development teams Contribute to design critiques and reviews, providing constructive feedback to elevate team output Maintain clear documentation of design decisions, rationale, and evolution throughout the project lifecycle Knowledge Strong understanding of user-centred design principles and how research informs design decisions Familiarity with qualitative and quantitative research methods and how to apply insights practically Experience working within B2B environments, preferably SaaS or industrial/enterprise software Understanding of design systems and how to work within technical constraints while maintaining user focus Skills Ability to translate complex technical concepts and adapt communication style for different audiences Excellent organisational skills with attention to detail in documentation and process Strong written and oral communication of ideas and concepts Proven ability to design end-to-end experiences from discovery through to detailed UI design Strong facilitation and collaboration skills with ability to work independently and drive projects forward Ability to operate comfortably in ambiguity and navigate discovery phases with openness to iteration Excellent at translating abstract research findings into concrete design solutions Strong communication skills with ability to adapt approach for different audiences (researchers, technical designers, stakeholders) Comfortable challenging assumptions respectfully and broadening conversations when needed. Experience 4-5 years in product or UX design roles with experience across the full design process Demonstrated experience supporting research activities and translating insights into design Track record of working successfully with cross-functional teams in collaborative environments Experience working alongside both research specialists and technical designers Proven ability to work autonomously and make sound design decisions with minimal oversight Portfolio demonstrating end-to-end design work from discovery through to implementation Qualifications Degree in Design, Psychology, Business, Human-Computer Interaction (HCI), or related field is desirable Adaptability to thrive in a fast-paced, dynamic environment. Desirable qualifications include: certifications in design thinking or ux At RES we celebrate difference as we know it makes our company a great place to work. Encouraging applicants with different backgrounds, ideas and points of view, we create teams who work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, marital status, parental status, education, social background and life experience of our people.
Senior Content Designer | Mostly remote (2 days per month on-site) | Manchester London Bristol Edinburgh | Fixed term 12 months We're recruiting on behalf of a major UK bank who are looking for an experienced Senior Content Designer to take ownership of content design in their business lending space - a fast-moving, high-complexity programme that directly shapes how businesses access finance. The opportunity This is a high-impact role where you'll lead content design across mid-size to complex lending projects, bringing a clear vision for how language can make regulated financial products feel simple and human. You'll operate as a genuine design partner - not someone brought in to tidy up copy at the end, but a senior voice shaping journeys, questioning structure, and influencing decisions from the start. You'll work fluidly alongside product designers, researchers, and stakeholders in a close-knit, creative team that takes the craft seriously. Day-to-day, that means pair writing, iterative reviews, and collaborative working - building patterns and consistency across a complex product landscape, grounded in data and user research. What you'll be doing Leading content design for complex lending journeys from scoping through to delivery, with clear accountability for quality and outcomes Acting as a design thinker - questioning flow, structure, and experience, not just refining words Grounding every content decision in user research, data, and testing to make complex financial products clear and inclusive Building and evolving content patterns, standards, and guidelines that drive consistency at scale Communicating the value and rationale of content decisions to a wide range of stakeholders and senior audiences Coaching and mentoring colleagues and contributing to a positive, collaborative team culture What we're looking for Strong UX writing and content design craft - this is essential. Pure marketing or copywriting backgrounds without product design experience won't be the right fit Experience delivering content design in complex, regulated environments - financial services, government, law, or tech all welcome Confident stakeholder manager - able to influence decisions, manage expectations, and present design rationale clearly Comfortable in fast-moving, fluid environments - iterating quickly, working collaboratively, and adapting as things change around you A portfolio that demonstrates clear, accessible, user-centred content solutions across complex journeys Experience writing for business customers is a plus, but not essential The package Salary Up to £65k national up to £75k London Contract 12-month fixed term, potential to extend Working pattern Remote-first, ~2 days/month on-site Office hubs: Manchester, London, Bristol, Edinburgh or Birmingham The location This is a remote-first role. Once settled in, you'll be expected on-site roughly 2 days per month at one of the team's UK hubs - Manchester, London, Birmingham Bristol, or Edinburgh. If you want to come in more often, the option is always there *Rates depend on experience and client requirements
18/06/2026
Senior Content Designer | Mostly remote (2 days per month on-site) | Manchester London Bristol Edinburgh | Fixed term 12 months We're recruiting on behalf of a major UK bank who are looking for an experienced Senior Content Designer to take ownership of content design in their business lending space - a fast-moving, high-complexity programme that directly shapes how businesses access finance. The opportunity This is a high-impact role where you'll lead content design across mid-size to complex lending projects, bringing a clear vision for how language can make regulated financial products feel simple and human. You'll operate as a genuine design partner - not someone brought in to tidy up copy at the end, but a senior voice shaping journeys, questioning structure, and influencing decisions from the start. You'll work fluidly alongside product designers, researchers, and stakeholders in a close-knit, creative team that takes the craft seriously. Day-to-day, that means pair writing, iterative reviews, and collaborative working - building patterns and consistency across a complex product landscape, grounded in data and user research. What you'll be doing Leading content design for complex lending journeys from scoping through to delivery, with clear accountability for quality and outcomes Acting as a design thinker - questioning flow, structure, and experience, not just refining words Grounding every content decision in user research, data, and testing to make complex financial products clear and inclusive Building and evolving content patterns, standards, and guidelines that drive consistency at scale Communicating the value and rationale of content decisions to a wide range of stakeholders and senior audiences Coaching and mentoring colleagues and contributing to a positive, collaborative team culture What we're looking for Strong UX writing and content design craft - this is essential. Pure marketing or copywriting backgrounds without product design experience won't be the right fit Experience delivering content design in complex, regulated environments - financial services, government, law, or tech all welcome Confident stakeholder manager - able to influence decisions, manage expectations, and present design rationale clearly Comfortable in fast-moving, fluid environments - iterating quickly, working collaboratively, and adapting as things change around you A portfolio that demonstrates clear, accessible, user-centred content solutions across complex journeys Experience writing for business customers is a plus, but not essential The package Salary Up to £65k national up to £75k London Contract 12-month fixed term, potential to extend Working pattern Remote-first, ~2 days/month on-site Office hubs: Manchester, London, Bristol, Edinburgh or Birmingham The location This is a remote-first role. Once settled in, you'll be expected on-site roughly 2 days per month at one of the team's UK hubs - Manchester, London, Birmingham Bristol, or Edinburgh. If you want to come in more often, the option is always there *Rates depend on experience and client requirements
About The Team You'll be joining the team, which values collaboration, ownership, and a commitment to delivering high quality results in a fast paced, dynamic environment. We are seeking an experienced Senior UX Designer to lead on the strategy and design for millions of consumers in Europe. The ideal candidate will be responsible for discovering new opportunities to improve every stage of consumers' shopping journey on web and mobile app, to provide the best user experience for online shopping. Key Responsibilities Lead all UX process activities including discovery, design sprints, sketching, wire framing, and service/customer mapping. Partner with Product Managers to understand and define customer problems and build testable hypotheses that improve the customer experience. Collaborate with different disciplines including UI designers, researchers, engineers, UX writers, service designers, product managers, data analysts, and business stakeholders to explore, build and deliver designs. Work in a start up style environment where iteration is encouraged and design acumen is demonstrated through end to end product ownership. Earn trust with key partners to develop a shared vision through excellent storytelling, presentation, interpersonal and analytical skills. Work onsite in London, UK. Qualifications Bachelor's degree in Design, Human Computer Interaction, Computer Science, a related field, or equivalent practical experience. 8+ years of professional UX design experience with a recent 2+ years of leading mass market consumer web / mobile products experience in the UK retail sector. Ability to use both quantitative and qualitative insight to inform decision making. Solid understanding of the end to end iterative design process including how to develop and use design research, journey mapping, wire framing, prototyping, and user testing to achieve human centred design solutions. Strong English written and verbal communication skills, and the ability to present skills to all levels of seniority and subject area experts within the organisation. Benefits We offer a competitive salary, a great location, and a supportive, people first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you'll have the space to shape the future with us. Equal Opportunity Employer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. At we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
16/06/2026
Full time
About The Team You'll be joining the team, which values collaboration, ownership, and a commitment to delivering high quality results in a fast paced, dynamic environment. We are seeking an experienced Senior UX Designer to lead on the strategy and design for millions of consumers in Europe. The ideal candidate will be responsible for discovering new opportunities to improve every stage of consumers' shopping journey on web and mobile app, to provide the best user experience for online shopping. Key Responsibilities Lead all UX process activities including discovery, design sprints, sketching, wire framing, and service/customer mapping. Partner with Product Managers to understand and define customer problems and build testable hypotheses that improve the customer experience. Collaborate with different disciplines including UI designers, researchers, engineers, UX writers, service designers, product managers, data analysts, and business stakeholders to explore, build and deliver designs. Work in a start up style environment where iteration is encouraged and design acumen is demonstrated through end to end product ownership. Earn trust with key partners to develop a shared vision through excellent storytelling, presentation, interpersonal and analytical skills. Work onsite in London, UK. Qualifications Bachelor's degree in Design, Human Computer Interaction, Computer Science, a related field, or equivalent practical experience. 8+ years of professional UX design experience with a recent 2+ years of leading mass market consumer web / mobile products experience in the UK retail sector. Ability to use both quantitative and qualitative insight to inform decision making. Solid understanding of the end to end iterative design process including how to develop and use design research, journey mapping, wire framing, prototyping, and user testing to achieve human centred design solutions. Strong English written and verbal communication skills, and the ability to present skills to all levels of seniority and subject area experts within the organisation. Benefits We offer a competitive salary, a great location, and a supportive, people first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you'll have the space to shape the future with us. Equal Opportunity Employer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. At we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Interaction Designer Location: London/Remote Contract/Perm: Perm Start Date: ASAP Clearances: Internal Background Check (DBS) / Eligible for Security Clearance The role We're looking for an Interaction Designer to join our multidisciplinary team designing and delivering innovative, user-centred digital public services for Government and Private Sector clients. You'll be a great listener and communicator with a creative, structured, and logical approach to understanding problems and designing inclusive, human-centred experiences. We're specifically looking for a pragmatic team player with an appreciation of both business and user needs, who is keen to develop their 'T shaped' skills and is not afraid to take on new challenges. Skills and experience required Proven experience and knowledge of using GOV.UK Prototype Kit, design systems and design patterns Proven experience of understanding and ensuring usability, accessibility, and inclusivity, in line with WCAG and GOV.UK design guidelines. Demonstrates practical experience of working to the Government Service Standard, ideally with service assessment experience across all phases Designs simple, intuitive, and accessible digital services that meet user needs and business objectives. Takes an end to end view of services, creating effective, user-centred interactions across channels. Participates in user research activities, using qualitative and quantitative evidence to inform design decisions and service improvements. Rapidly prototypes and tests designs using a range of methods, including paper, digital, and code based prototypes Produces clear interaction design artefacts, including sketches, user flows, scenarios, wireframes, journey maps, and prototypes. Captures and communicates design decisions clearly and confidently, influencing stakeholders and colleagues with a strong evidence base. Facilitates workshops, co design sessions, and user testing to explore problems, generate ideas, and validate solutions. Works collaboratively within agile, multidisciplinary teams alongside developers, researchers, product managers, and stakeholders to deliver effective services. Contributes to design standards and design systems, maintaining consistency across services and interfaces. Supports service transformation by improving the efficiency, speed, and usability of public services. Communication and productivity Excellent verbal, written, and facilitation skills, able to engage confidently with stakeholders at all levels. Strong technical literacy, able to understand high level technical processes, constraints, and concepts. Recognises and works within project constraints, supporting teams to deliver value to clients and users. Supports and coaches teams and stakeholders in user-centred design and agile ways of working. Contributes to internal culture, tools, processes, and capability development. Company development Contributes to the development of the Design practice and the Interaction Design community of practice Mentors, coaches, supports and manages colleagues Supports thought leadership, case studies, and insights showcasing interaction design expertise Contributes to client proposals and presentations to help win new projects. Benefits Competitive Salary Bonus Scheme Private Healthcare Insurance 25 Days Annual Leave + Bank Holidays Up to 10 days allocated for development training per year Enhanced Parental Leave Paid Fertility Leave (5 Days)Statutory & Contributory Pension EAP with Gym Membership Benefits Flexible Working Annual Away Days/Company Socials Equality & Diversity Solirius Reply is an equal opportunities employer. We are committed to creating a work environment that supports, celebrates, encourages, and respects all individuals and in which all processes are based on merit, competence and business needs. We do not discriminate on the basis of race, religion, gender, sexuality, age, disability, ethnicity, marital status or any other protected characteristics. Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us.
16/06/2026
Full time
Interaction Designer Location: London/Remote Contract/Perm: Perm Start Date: ASAP Clearances: Internal Background Check (DBS) / Eligible for Security Clearance The role We're looking for an Interaction Designer to join our multidisciplinary team designing and delivering innovative, user-centred digital public services for Government and Private Sector clients. You'll be a great listener and communicator with a creative, structured, and logical approach to understanding problems and designing inclusive, human-centred experiences. We're specifically looking for a pragmatic team player with an appreciation of both business and user needs, who is keen to develop their 'T shaped' skills and is not afraid to take on new challenges. Skills and experience required Proven experience and knowledge of using GOV.UK Prototype Kit, design systems and design patterns Proven experience of understanding and ensuring usability, accessibility, and inclusivity, in line with WCAG and GOV.UK design guidelines. Demonstrates practical experience of working to the Government Service Standard, ideally with service assessment experience across all phases Designs simple, intuitive, and accessible digital services that meet user needs and business objectives. Takes an end to end view of services, creating effective, user-centred interactions across channels. Participates in user research activities, using qualitative and quantitative evidence to inform design decisions and service improvements. Rapidly prototypes and tests designs using a range of methods, including paper, digital, and code based prototypes Produces clear interaction design artefacts, including sketches, user flows, scenarios, wireframes, journey maps, and prototypes. Captures and communicates design decisions clearly and confidently, influencing stakeholders and colleagues with a strong evidence base. Facilitates workshops, co design sessions, and user testing to explore problems, generate ideas, and validate solutions. Works collaboratively within agile, multidisciplinary teams alongside developers, researchers, product managers, and stakeholders to deliver effective services. Contributes to design standards and design systems, maintaining consistency across services and interfaces. Supports service transformation by improving the efficiency, speed, and usability of public services. Communication and productivity Excellent verbal, written, and facilitation skills, able to engage confidently with stakeholders at all levels. Strong technical literacy, able to understand high level technical processes, constraints, and concepts. Recognises and works within project constraints, supporting teams to deliver value to clients and users. Supports and coaches teams and stakeholders in user-centred design and agile ways of working. Contributes to internal culture, tools, processes, and capability development. Company development Contributes to the development of the Design practice and the Interaction Design community of practice Mentors, coaches, supports and manages colleagues Supports thought leadership, case studies, and insights showcasing interaction design expertise Contributes to client proposals and presentations to help win new projects. Benefits Competitive Salary Bonus Scheme Private Healthcare Insurance 25 Days Annual Leave + Bank Holidays Up to 10 days allocated for development training per year Enhanced Parental Leave Paid Fertility Leave (5 Days)Statutory & Contributory Pension EAP with Gym Membership Benefits Flexible Working Annual Away Days/Company Socials Equality & Diversity Solirius Reply is an equal opportunities employer. We are committed to creating a work environment that supports, celebrates, encourages, and respects all individuals and in which all processes are based on merit, competence and business needs. We do not discriminate on the basis of race, religion, gender, sexuality, age, disability, ethnicity, marital status or any other protected characteristics. Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us.
About The Role Hippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for an Intermediate Consultant in UX Design to support our mission. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value for our clients and their users. Our collaborative and agile culture empowers our teams to make a genuine impact. As an Intermediate consultant in UX Design you will play an important role in making Hippo the best Consultancy out there. You will work as part of a multi-disciplinary team combining data, design, product, delivery, analysis and engineering to deliver bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do. You will act as an Intermediate Consultant to deliver UX Design services to our clients. You will take user needs and business goals, you will take a pragmatic, user-centred approach to design, test and iterate intuitive, accessible, and attractive digital experiences. You will work closely with researchers and developers to ensure your designs are grounded in evidence and technically feasible. Our solutions empower our customers to build and support secure, scalable, and well-engineered systems. The Intermediate consultant in UX Design will be a key player and implementer in this. Please note we are looking for candidates who are looking for growth at the Intermediate level; therefore, the advertised salary band represents the entry point for this level, allowing for clear progression within the role. Your Role in a Nutshell Work with colleagues and client SMEs to define user and business problems, guide collaborative ideation and follow an iterative, evidence-based design cycle. Create wireframes, prototypes, and high-fidelity designs that solve specific user problems. Use and contribute to design systems to ensure consistency and quality across digital products. Participate in user research sessions and translate findings into design iterations. Facilitate design workshops and "crits" to gather feedback and align the team on the best creative direction. Collaborate with developers to ensure designs are clearly communicated and meet user needs when built. Ensure all designs meet accessibility standards (WCAG) and are inclusive by default. Skills and experience that you need Essential Experience Experience in UX/UI design within an Agile delivery environment. Proficiency with design tools such as Figma, Sketch, or Adobe XD. A strong portfolio demonstrating your design process, from problem definition, through initial sketches and testing to finished products. Understanding of user-centered design (UCD) principles and how to apply them. Desirable Experience Experience working on public sector projects or following GDS Service Standards. Basic knowledge of front-end technologies (HTML/CSS) for high fidelity code prototyping and to better collaborate with engineering teams. Experience contributing to an internal community of practice or external meet ups/ communities by sharing design trends and knowledge. 'T-shaped' experience of other professions (e.g. user research, UX writing, service design) What makes us great Alongside working with some of the most talented people out there and on top of a competitive salary, which we're transparent about from the outset, you can also expect a range of benefits: Contributory Pension Scheme (Hippo 6% & Employee 2%) 25 Days Holiday plus UK Public Holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits scheme with options of: Private health cover Private dental cover Additional company pension contributions Additional holidays (up to an extra 2 days) Wellbeing contribution Charity contributions Tree planting Diversity, Inclusion and Belonging at Hippo At Hippo, we're dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive. We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes. We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world. Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. Have a look through our Website at Our Story & Purpose, Our Culture & Values, Case Studies and Our Solutions & Services to find out some more! Hippo Locations We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide but you need to be located within reasonable travelling distance from one of our offices. Given the dynamic nature of a consulting business, you may be required to work on-site at a Hippo office or at an in/out of town client location for a number of days per week (client dependent) and therefore candidates will need to be open/flexible to travel and working on one of those sites at least 2 days per week. We offer a generous relocation support package of up to £8,000 (please ask for terms and conditions) to help make your move a smooth one.
14/06/2026
Full time
About The Role Hippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for an Intermediate Consultant in UX Design to support our mission. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value for our clients and their users. Our collaborative and agile culture empowers our teams to make a genuine impact. As an Intermediate consultant in UX Design you will play an important role in making Hippo the best Consultancy out there. You will work as part of a multi-disciplinary team combining data, design, product, delivery, analysis and engineering to deliver bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do. You will act as an Intermediate Consultant to deliver UX Design services to our clients. You will take user needs and business goals, you will take a pragmatic, user-centred approach to design, test and iterate intuitive, accessible, and attractive digital experiences. You will work closely with researchers and developers to ensure your designs are grounded in evidence and technically feasible. Our solutions empower our customers to build and support secure, scalable, and well-engineered systems. The Intermediate consultant in UX Design will be a key player and implementer in this. Please note we are looking for candidates who are looking for growth at the Intermediate level; therefore, the advertised salary band represents the entry point for this level, allowing for clear progression within the role. Your Role in a Nutshell Work with colleagues and client SMEs to define user and business problems, guide collaborative ideation and follow an iterative, evidence-based design cycle. Create wireframes, prototypes, and high-fidelity designs that solve specific user problems. Use and contribute to design systems to ensure consistency and quality across digital products. Participate in user research sessions and translate findings into design iterations. Facilitate design workshops and "crits" to gather feedback and align the team on the best creative direction. Collaborate with developers to ensure designs are clearly communicated and meet user needs when built. Ensure all designs meet accessibility standards (WCAG) and are inclusive by default. Skills and experience that you need Essential Experience Experience in UX/UI design within an Agile delivery environment. Proficiency with design tools such as Figma, Sketch, or Adobe XD. A strong portfolio demonstrating your design process, from problem definition, through initial sketches and testing to finished products. Understanding of user-centered design (UCD) principles and how to apply them. Desirable Experience Experience working on public sector projects or following GDS Service Standards. Basic knowledge of front-end technologies (HTML/CSS) for high fidelity code prototyping and to better collaborate with engineering teams. Experience contributing to an internal community of practice or external meet ups/ communities by sharing design trends and knowledge. 'T-shaped' experience of other professions (e.g. user research, UX writing, service design) What makes us great Alongside working with some of the most talented people out there and on top of a competitive salary, which we're transparent about from the outset, you can also expect a range of benefits: Contributory Pension Scheme (Hippo 6% & Employee 2%) 25 Days Holiday plus UK Public Holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits scheme with options of: Private health cover Private dental cover Additional company pension contributions Additional holidays (up to an extra 2 days) Wellbeing contribution Charity contributions Tree planting Diversity, Inclusion and Belonging at Hippo At Hippo, we're dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive. We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes. We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world. Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. Have a look through our Website at Our Story & Purpose, Our Culture & Values, Case Studies and Our Solutions & Services to find out some more! Hippo Locations We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide but you need to be located within reasonable travelling distance from one of our offices. Given the dynamic nature of a consulting business, you may be required to work on-site at a Hippo office or at an in/out of town client location for a number of days per week (client dependent) and therefore candidates will need to be open/flexible to travel and working on one of those sites at least 2 days per week. We offer a generous relocation support package of up to £8,000 (please ask for terms and conditions) to help make your move a smooth one.
Human Centred Design - Service Designer Position Description At CGI, we're transforming how digital services are designed and delivered by placing people, insight, and innovation at the centre of every experience. As a Service Designer, you'll help shape user centred services that solve real world challenges and deliver meaningful outcomes for citizens and organisations. Working within multidisciplinary teams across research, design, and technology, you'll contribute to the design of intuitive, accessible, and impactful services. Here, you'll be empowered to bring forward ideas, collaborate with experts, and make a genuine difference through creative and outcome focused design. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expected to attend CGI offices or client sites 2-3 days per week. Your future duties and responsibilities In this role, you will support the design and improvement of end-to-end digital services that align user needs with organisational goals and technology capabilities. Working collaboratively with researchers, product managers, developers, and stakeholders, you'll help turn insights into practical service improvements that enhance user experiences and business outcomes. You'll contribute to a collaborative and supportive design culture, where innovation, continuous learning, and shared ownership are encouraged. You'll have opportunities to influence service strategy, shape user journeys, and contribute to impactful transformation programmes. Design & Deliver: Create service blueprints, user journeys, and process maps to improve end-to-end experiences. Collaborate & Influence: Work closely with multidisciplinary teams and stakeholders to align service outcomes with user and business needs. Research & Improve: Use user research and evidence based insights to identify pain points and opportunities for improvement. Facilitate & Engage: Support workshops, co design sessions, and stakeholder engagement activities. Innovate & Evolve: Contribute ideas, continuous improvement initiatives, and service design best practices across projects. Required qualifications to be successful in this role To succeed in this role, you should have experience supporting service design activities within digital environments and a passion for creating inclusive, user focused services. You'll combine strong communication and collaboration skills with a practical understanding of design methods and agile delivery. Experience designing or supporting end-to-end digital services or user journeys. Understanding of service design principles and user centred design methodologies. Experience working within agile, multidisciplinary delivery teams. Ability to communicate concepts visually and facilitate collaborative discussions. Familiarity with service blueprints, journey mapping, and workshop facilitation. Proficiency with tools such as Miro, Mural, Figma, or similar collaboration platforms. Strong stakeholder engagement and communication skills. Desirable Experience working within public sector, GDS, NHS, or regulated environments. Knowledge of accessibility standards and inclusive design principles. Understanding of data driven design and service improvement approaches.
14/06/2026
Full time
Human Centred Design - Service Designer Position Description At CGI, we're transforming how digital services are designed and delivered by placing people, insight, and innovation at the centre of every experience. As a Service Designer, you'll help shape user centred services that solve real world challenges and deliver meaningful outcomes for citizens and organisations. Working within multidisciplinary teams across research, design, and technology, you'll contribute to the design of intuitive, accessible, and impactful services. Here, you'll be empowered to bring forward ideas, collaborate with experts, and make a genuine difference through creative and outcome focused design. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expected to attend CGI offices or client sites 2-3 days per week. Your future duties and responsibilities In this role, you will support the design and improvement of end-to-end digital services that align user needs with organisational goals and technology capabilities. Working collaboratively with researchers, product managers, developers, and stakeholders, you'll help turn insights into practical service improvements that enhance user experiences and business outcomes. You'll contribute to a collaborative and supportive design culture, where innovation, continuous learning, and shared ownership are encouraged. You'll have opportunities to influence service strategy, shape user journeys, and contribute to impactful transformation programmes. Design & Deliver: Create service blueprints, user journeys, and process maps to improve end-to-end experiences. Collaborate & Influence: Work closely with multidisciplinary teams and stakeholders to align service outcomes with user and business needs. Research & Improve: Use user research and evidence based insights to identify pain points and opportunities for improvement. Facilitate & Engage: Support workshops, co design sessions, and stakeholder engagement activities. Innovate & Evolve: Contribute ideas, continuous improvement initiatives, and service design best practices across projects. Required qualifications to be successful in this role To succeed in this role, you should have experience supporting service design activities within digital environments and a passion for creating inclusive, user focused services. You'll combine strong communication and collaboration skills with a practical understanding of design methods and agile delivery. Experience designing or supporting end-to-end digital services or user journeys. Understanding of service design principles and user centred design methodologies. Experience working within agile, multidisciplinary delivery teams. Ability to communicate concepts visually and facilitate collaborative discussions. Familiarity with service blueprints, journey mapping, and workshop facilitation. Proficiency with tools such as Miro, Mural, Figma, or similar collaboration platforms. Strong stakeholder engagement and communication skills. Desirable Experience working within public sector, GDS, NHS, or regulated environments. Knowledge of accessibility standards and inclusive design principles. Understanding of data driven design and service improvement approaches.
hackajob is collaborating with Solirius Reply to connect them with exceptional professionals for this role. Role: Interaction Designer Location: London/Remote Contract/Perm: Perm Start Date: ASAP Clearances: Internal Background Check (DBS)/ Eligible for Security Clearance We're an independent digital transformation consultancy with clients across public and private sectors. We help our clients solve complex technical problems and provide human centred solutions that lead to positive outcomes. We do this with multidisciplinary teams of strategists, architects, developers, designers and analysts working closely alongside client stakeholders and end users. We operate as a flat organisation, and believe in trusting and supporting our team to operate independently, making the most of their expertise. We believe in giving everyone an opportunity to continually learn and grow in the direction they choose, and we actively help people to shape the career they want. We take work life balance seriously, enabling people to work flexibly where possible and we strive to create a fun and relaxed working environment allowing our team to thrive. We believe diversity makes us a stronger company and we seek to employ people with different ideas, styles and skill sets, each able to contribute in unique ways. This diversity engenders a richer, more creative environment - one in which our people, clients and end users can all benefit. The role We're looking for an Interaction Designer to join our multidisciplinary team designing and delivering innovative, user centred digital public services for Government and Private Sector clients. You'll be a great listener and communicator with a creative, structured, and logical approach to understanding problems and designing inclusive, human centred experiences. We're specifically looking for a pragmatic team player with an appreciation of both business and user needs, who is keen to develop their 'T shaped' skills and is not afraid to take on new challenges. Skills And Experience Required Proven experience and knowledge of using GOV.UK Prototype Kit, design systems and design patterns Proven experience of understanding and ensuring usability, accessibility, and inclusivity, in line with WCAG and GOV.UK design guidelines. Demonstrates practical experience of working to the Government Service Standard, ideally with service assessment experience across all phases Designs simple, intuitive, and accessible digital services that meet user needs and business objectives. Takes an end to end view of services, creating effective, user centred interactions across channels. Participates in user research activities, using qualitative and quantitative evidence to inform design decisions and service improvements. Rapidly prototypes and tests designs using a range of methods, including paper, digital, and code based prototypes Produces clear interaction design artefacts, including sketches, user flows, scenarios, wireframes, journey maps, and prototypes. Captures and communicates design decisions clearly and confidently, influencing stakeholders and colleagues with a strong evidence base. Facilitates workshops, co design sessions, and user testing to explore problems, generate ideas, and validate solutions. Works collaboratively within agile, multidisciplinary teams alongside developers, researchers, product managers, and stakeholders to deliver effective services. Contributes to design standards and design systems, maintaining consistency across services and interfaces. Supports service transformation by improving the efficiency, speed, and usability of public services. Communication and productivity Excellent verbal, written, and facilitation skills, able to engage confidently with stakeholders at all levels. Strong technical literacy, able to understand high level technical processes, constraints, and concepts. Recognises and works within project constraints, supporting teams to deliver value to clients and users. Supports and coaches teams and stakeholders in user centred design and agile ways of working. Contributes to internal culture, tools, processes, and capability development. Company development Contributes to the development of the Design practice and the Interaction Design community of practice Mentors, coaches, supports and manages colleagues Supports thought leadership, case studies, and insights showcasing interaction design expertise Contributes to client proposals and presentations to help win new projects. The ideal candidate will share our values and ways of working. As your career progresses, you can expect to work across all stages of the development lifecycle, from strategy to implementation, and take assignments across different sectors. This provides a broad base of experience for building an outstanding career. Candidates should be open to working in different locations for different clients. While most work is remote, candidates should be happy to meet in our London office and travel as client needs dictate. Equality & Diversity Solirius Reply is an equal opportunities employer. We are committed to creating a work environment that supports, celebrates, encourages, and respects all individuals and in which all processes are based on merit, competence and business needs. We do not discriminate on the basis of race, religion, gender, sexuality, age, disability, ethnicity, marital status or any other protected characteristics. Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us. Benefits Competitive Salary Bonus Scheme Private Healthcare Insurance 25 Days Annual Leave + Bank Holidays Up to 10 days allocated for development training per year Enhanced Parental Leave Paid Fertility Leave (5 Days) Statutory & Contributory Pension EAP with Gym Membership Benefits Flexible Working Annual Away Days/Company Socials
14/06/2026
Full time
hackajob is collaborating with Solirius Reply to connect them with exceptional professionals for this role. Role: Interaction Designer Location: London/Remote Contract/Perm: Perm Start Date: ASAP Clearances: Internal Background Check (DBS)/ Eligible for Security Clearance We're an independent digital transformation consultancy with clients across public and private sectors. We help our clients solve complex technical problems and provide human centred solutions that lead to positive outcomes. We do this with multidisciplinary teams of strategists, architects, developers, designers and analysts working closely alongside client stakeholders and end users. We operate as a flat organisation, and believe in trusting and supporting our team to operate independently, making the most of their expertise. We believe in giving everyone an opportunity to continually learn and grow in the direction they choose, and we actively help people to shape the career they want. We take work life balance seriously, enabling people to work flexibly where possible and we strive to create a fun and relaxed working environment allowing our team to thrive. We believe diversity makes us a stronger company and we seek to employ people with different ideas, styles and skill sets, each able to contribute in unique ways. This diversity engenders a richer, more creative environment - one in which our people, clients and end users can all benefit. The role We're looking for an Interaction Designer to join our multidisciplinary team designing and delivering innovative, user centred digital public services for Government and Private Sector clients. You'll be a great listener and communicator with a creative, structured, and logical approach to understanding problems and designing inclusive, human centred experiences. We're specifically looking for a pragmatic team player with an appreciation of both business and user needs, who is keen to develop their 'T shaped' skills and is not afraid to take on new challenges. Skills And Experience Required Proven experience and knowledge of using GOV.UK Prototype Kit, design systems and design patterns Proven experience of understanding and ensuring usability, accessibility, and inclusivity, in line with WCAG and GOV.UK design guidelines. Demonstrates practical experience of working to the Government Service Standard, ideally with service assessment experience across all phases Designs simple, intuitive, and accessible digital services that meet user needs and business objectives. Takes an end to end view of services, creating effective, user centred interactions across channels. Participates in user research activities, using qualitative and quantitative evidence to inform design decisions and service improvements. Rapidly prototypes and tests designs using a range of methods, including paper, digital, and code based prototypes Produces clear interaction design artefacts, including sketches, user flows, scenarios, wireframes, journey maps, and prototypes. Captures and communicates design decisions clearly and confidently, influencing stakeholders and colleagues with a strong evidence base. Facilitates workshops, co design sessions, and user testing to explore problems, generate ideas, and validate solutions. Works collaboratively within agile, multidisciplinary teams alongside developers, researchers, product managers, and stakeholders to deliver effective services. Contributes to design standards and design systems, maintaining consistency across services and interfaces. Supports service transformation by improving the efficiency, speed, and usability of public services. Communication and productivity Excellent verbal, written, and facilitation skills, able to engage confidently with stakeholders at all levels. Strong technical literacy, able to understand high level technical processes, constraints, and concepts. Recognises and works within project constraints, supporting teams to deliver value to clients and users. Supports and coaches teams and stakeholders in user centred design and agile ways of working. Contributes to internal culture, tools, processes, and capability development. Company development Contributes to the development of the Design practice and the Interaction Design community of practice Mentors, coaches, supports and manages colleagues Supports thought leadership, case studies, and insights showcasing interaction design expertise Contributes to client proposals and presentations to help win new projects. The ideal candidate will share our values and ways of working. As your career progresses, you can expect to work across all stages of the development lifecycle, from strategy to implementation, and take assignments across different sectors. This provides a broad base of experience for building an outstanding career. Candidates should be open to working in different locations for different clients. While most work is remote, candidates should be happy to meet in our London office and travel as client needs dictate. Equality & Diversity Solirius Reply is an equal opportunities employer. We are committed to creating a work environment that supports, celebrates, encourages, and respects all individuals and in which all processes are based on merit, competence and business needs. We do not discriminate on the basis of race, religion, gender, sexuality, age, disability, ethnicity, marital status or any other protected characteristics. Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us. Benefits Competitive Salary Bonus Scheme Private Healthcare Insurance 25 Days Annual Leave + Bank Holidays Up to 10 days allocated for development training per year Enhanced Parental Leave Paid Fertility Leave (5 Days) Statutory & Contributory Pension EAP with Gym Membership Benefits Flexible Working Annual Away Days/Company Socials
Are you an UX Engineer / Researcher looking for your next opportunity? If so, Expleo have an opportunity for you! We are seeking a practical and hands-on UX Engineers and Researchers with a passion for testing and digital interaction. One of the world's largest automotive manufacturers, is currently recruiting for Automotive UX Engineer / Researchers, to help them develop unique and innovative vehicles. You will support delivery of user testing across our digital in vehicle experiences, working across virtual reality, static simulators and functional prototypes. Based in Warwickshire, you will be supporting, a dedicated and multidisciplinary design and research team, on a contract basis. Responsibilities of the UX Engineer / Research roles include: Plan and execute UX testing activities across vehicles, simulators and digital prototypes Planning, running and analysing research Work closely with designers and product teams to define research needs and translate findings into clear recommendation Manage testing logistics and ensure high standards of research quality Identify usability issues and make recommendation Record and communicate findings from user studies Contribute to the creation of benchmarking and user profile Qualifications and skills required for the UX Engineer / Research positions include: Degree in a relevant subject matter or equivalent industry experience Skilled in conducting Automotive usability studies and user testing Proficiency with Maze and common research tools Knowledge of user-centred design and interaction Experience in testing physical, digital and immersive prototypes Knowledge of simulators or immersive testing environments is desirable Confident in testing physical, digital and immersive prototypes Background within automotive UX or human machine interaction Full UK driving licence PLEASE NOTE To meet with current legislation, right to work checks will be carried out to ensure candidates can work in the UK. Regretfully, we are unable to support applications that require sponsorship. If you are interested in applying for the role of UX Engineer / Researcher or require further information, please contact: Jacquie Linton (phone number removed) (url removed)
13/06/2026
Contractor
Are you an UX Engineer / Researcher looking for your next opportunity? If so, Expleo have an opportunity for you! We are seeking a practical and hands-on UX Engineers and Researchers with a passion for testing and digital interaction. One of the world's largest automotive manufacturers, is currently recruiting for Automotive UX Engineer / Researchers, to help them develop unique and innovative vehicles. You will support delivery of user testing across our digital in vehicle experiences, working across virtual reality, static simulators and functional prototypes. Based in Warwickshire, you will be supporting, a dedicated and multidisciplinary design and research team, on a contract basis. Responsibilities of the UX Engineer / Research roles include: Plan and execute UX testing activities across vehicles, simulators and digital prototypes Planning, running and analysing research Work closely with designers and product teams to define research needs and translate findings into clear recommendation Manage testing logistics and ensure high standards of research quality Identify usability issues and make recommendation Record and communicate findings from user studies Contribute to the creation of benchmarking and user profile Qualifications and skills required for the UX Engineer / Research positions include: Degree in a relevant subject matter or equivalent industry experience Skilled in conducting Automotive usability studies and user testing Proficiency with Maze and common research tools Knowledge of user-centred design and interaction Experience in testing physical, digital and immersive prototypes Knowledge of simulators or immersive testing environments is desirable Confident in testing physical, digital and immersive prototypes Background within automotive UX or human machine interaction Full UK driving licence PLEASE NOTE To meet with current legislation, right to work checks will be carried out to ensure candidates can work in the UK. Regretfully, we are unable to support applications that require sponsorship. If you are interested in applying for the role of UX Engineer / Researcher or require further information, please contact: Jacquie Linton (phone number removed) (url removed)
Select how often (in days) to receive an alert: At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities to help our clients unlock value and shape the future. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role We are looking for a Design Strategist to join our Digital Excellence team. You will lead teams of designers, nurture their growth and development while fostering best practice and innovation within our Design community. You will help shape the strategic vision of products and services for our clients and oversee the delivery of design work to ensure technical excellence and high quality, customer focused outcomes. You'll be joining a thriving community of around 140+ researchers and designers who are focused on delivering inclusive, accessible, and human-centred experiences that drive measurable impact for our clients. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. What You'll Do Delivering user centred products and services Define and shape product vision and strategy using evidence based insight, ensuring alignment to customer needs and organisational goals. Enable clear decision making and alignment, ensuring product goals, design intent, and delivery plans are understood and embraced across teams. Identify opportunities for product innovation, optimisation, and differentiation, connecting design thinking with commercial viability. Champion accessibility, inclusive design, and standards compliance, ensuring products and services are usable, ethical, and scalable. Shape responsible AI enabled experiences, ensuring emerging technologies are integrated in a human centred and commercially sound way. Collaborate across disciplines working closely with Designers, Researchers, Product Managers, and Engineers to ensure strategy comes to life in the experience. Working with clients and growing our business Ensure design projects are scoped, resourced, and supported to achieve successful outcomes. Build trusted relationships with senior client stakeholders and articulate the value of design in driving strategic outcomes. Contribute to bids, proposals, and pitches, defining design scope, approach, and value proposition. Represent Capgemini' design capability externally through thought leadership, industry events, and client showcases. Leading our teams Lead, mentor, and inspire designers across UX, Service Design, and Content Design, fostering a culture of collaboration, innovation, and continuous improvement. Recruit, develop, and retain top design talent aligned with business needs, ensuring capability growth across the community. Provide leadership, coaching, and guidance, helping designers define their career paths, identify growth opportunities, and perform at their best. Support us in nurturing the design community through training, events, and capability development initiatives. Your Profile Experience in Design and Research, including hands on delivery and team leadership, ideally within a consulting or agency environment. Proven experience managing multi disciplinary teams. Strong stakeholder and client management skills, with experience presenting to and influencing senior audiences. Proven track record of developing and growing design talent, fostering a high performing and inclusive team culture. Experience establishing and refining DesignOps processes from shaping the strategy to scaling and improving ways of working. Confident working in agile, iterative environments and collaborating closely with technical and delivery teams. What You'll Love About Working Here Work as part of a collaborative, cross disciplinary design community shaping digital transformation for major public and private sector clients. Play a central role in growing our design capability and influencing the future of design at Capgemini Invent. Access to ongoing training, certifications, and professional development opportunities. A hybrid working model that promotes flexibility, balance, and collaboration. Need to Know At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. CSR: We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Ref. code: 430116 Posted on: 3 Mar 2026 Experience Level: Experienced Professionals Contract Type: Permanent Location: Glasgow, GB; Newcastle, GB; Manchester, GB; London, GB
12/06/2026
Full time
Select how often (in days) to receive an alert: At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities to help our clients unlock value and shape the future. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role We are looking for a Design Strategist to join our Digital Excellence team. You will lead teams of designers, nurture their growth and development while fostering best practice and innovation within our Design community. You will help shape the strategic vision of products and services for our clients and oversee the delivery of design work to ensure technical excellence and high quality, customer focused outcomes. You'll be joining a thriving community of around 140+ researchers and designers who are focused on delivering inclusive, accessible, and human-centred experiences that drive measurable impact for our clients. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. What You'll Do Delivering user centred products and services Define and shape product vision and strategy using evidence based insight, ensuring alignment to customer needs and organisational goals. Enable clear decision making and alignment, ensuring product goals, design intent, and delivery plans are understood and embraced across teams. Identify opportunities for product innovation, optimisation, and differentiation, connecting design thinking with commercial viability. Champion accessibility, inclusive design, and standards compliance, ensuring products and services are usable, ethical, and scalable. Shape responsible AI enabled experiences, ensuring emerging technologies are integrated in a human centred and commercially sound way. Collaborate across disciplines working closely with Designers, Researchers, Product Managers, and Engineers to ensure strategy comes to life in the experience. Working with clients and growing our business Ensure design projects are scoped, resourced, and supported to achieve successful outcomes. Build trusted relationships with senior client stakeholders and articulate the value of design in driving strategic outcomes. Contribute to bids, proposals, and pitches, defining design scope, approach, and value proposition. Represent Capgemini' design capability externally through thought leadership, industry events, and client showcases. Leading our teams Lead, mentor, and inspire designers across UX, Service Design, and Content Design, fostering a culture of collaboration, innovation, and continuous improvement. Recruit, develop, and retain top design talent aligned with business needs, ensuring capability growth across the community. Provide leadership, coaching, and guidance, helping designers define their career paths, identify growth opportunities, and perform at their best. Support us in nurturing the design community through training, events, and capability development initiatives. Your Profile Experience in Design and Research, including hands on delivery and team leadership, ideally within a consulting or agency environment. Proven experience managing multi disciplinary teams. Strong stakeholder and client management skills, with experience presenting to and influencing senior audiences. Proven track record of developing and growing design talent, fostering a high performing and inclusive team culture. Experience establishing and refining DesignOps processes from shaping the strategy to scaling and improving ways of working. Confident working in agile, iterative environments and collaborating closely with technical and delivery teams. What You'll Love About Working Here Work as part of a collaborative, cross disciplinary design community shaping digital transformation for major public and private sector clients. Play a central role in growing our design capability and influencing the future of design at Capgemini Invent. Access to ongoing training, certifications, and professional development opportunities. A hybrid working model that promotes flexibility, balance, and collaboration. Need to Know At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. CSR: We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Ref. code: 430116 Posted on: 3 Mar 2026 Experience Level: Experienced Professionals Contract Type: Permanent Location: Glasgow, GB; Newcastle, GB; Manchester, GB; London, GB
We're looking for a Senior Service Designer to join our London studio and play a central role in shaping how services are designed and delivered for our clients. This is a hands-on, senior role that spans the full service design lifecycle - from understanding the problem space and mapping service ecosystems, through to designing future-state experiences and supporting implementation. You'll work across multidisciplinary teams and directly with client stakeholders to drive real, measurable outcomes. Services today are increasingly shaped by the interplay between human and automated touchpoints - including AI-enabled pathways. At this level, you'll be expected to design for that complexity, bringing systems thinking and a user-centred lens to services that span digital and physical channels. Key Responsibilities Lead service design workstreams across discovery, definition, and delivery - ensuring rigour, clarity, and impact at every stage Map and analyse service ecosystems, identifying how users, processes, technology, and organisational structures interact to deliver (or hinder) value Translate research insights and identified opportunities into compelling service concepts, blueprints, and future-state journeys Apply systems thinking to design holistic, end-to-end services that balance user needs, business goals, and technical feasibility Design for services that blend human and automated interactions - including AI-assisted pathways - with clear escalation, quality, and governance considerations Facilitate workshops, co-creation sessions, and stakeholder alignment activities that build shared understanding and buy-in Collaborate closely with researchers, business designers, experience designers, and engineering teams to ensure seamless, integrated delivery Define and articulate design rationale, connecting service design decisions to measurable business and user outcomes Contribute to client relationships, presenting work with confidence and identifying opportunities to extend impact Support the development of more junior designers through mentoring, knowledge sharing, and leading by example Experience & Skills Approximately 5-8 years' experience in service design, ideally within a consultancy, agency, or complex product environment Strong expertise in core service design methods - including service blueprinting, journey mapping, ecosystem mapping, and stakeholder mapping Proven ability to synthesise research and complex information into clear, actionable insights and service concepts Experience designing across multi-channel services spanning digital, physical, and human touchpoints Comfortable facilitating workshops and co-creation sessions with diverse groups - from frontline teams to senior leadership Ability to connect service design decisions to business strategy and measurable outcomes Confident presenting to and influencing senior stakeholders, making the case for design-led approaches Strong understanding of accessibility and inclusive design as core service quality attributes, not afterthoughts Familiarity with modern design and collaboration tools (e.g., Figma, FigJam, Miro) and an openness to AI-augmented design workflows Experience working in agile, cross-functional delivery environments Excellent visual communication, storytelling, and facilitation skills Educational background in one or more of the following is valued but not essential: Service Design, Interaction Design, or a related design discipline Business, Strategy, or Management Psychology, Sociology, Anthropology, or Human-Computer Interaction
11/06/2026
Full time
We're looking for a Senior Service Designer to join our London studio and play a central role in shaping how services are designed and delivered for our clients. This is a hands-on, senior role that spans the full service design lifecycle - from understanding the problem space and mapping service ecosystems, through to designing future-state experiences and supporting implementation. You'll work across multidisciplinary teams and directly with client stakeholders to drive real, measurable outcomes. Services today are increasingly shaped by the interplay between human and automated touchpoints - including AI-enabled pathways. At this level, you'll be expected to design for that complexity, bringing systems thinking and a user-centred lens to services that span digital and physical channels. Key Responsibilities Lead service design workstreams across discovery, definition, and delivery - ensuring rigour, clarity, and impact at every stage Map and analyse service ecosystems, identifying how users, processes, technology, and organisational structures interact to deliver (or hinder) value Translate research insights and identified opportunities into compelling service concepts, blueprints, and future-state journeys Apply systems thinking to design holistic, end-to-end services that balance user needs, business goals, and technical feasibility Design for services that blend human and automated interactions - including AI-assisted pathways - with clear escalation, quality, and governance considerations Facilitate workshops, co-creation sessions, and stakeholder alignment activities that build shared understanding and buy-in Collaborate closely with researchers, business designers, experience designers, and engineering teams to ensure seamless, integrated delivery Define and articulate design rationale, connecting service design decisions to measurable business and user outcomes Contribute to client relationships, presenting work with confidence and identifying opportunities to extend impact Support the development of more junior designers through mentoring, knowledge sharing, and leading by example Experience & Skills Approximately 5-8 years' experience in service design, ideally within a consultancy, agency, or complex product environment Strong expertise in core service design methods - including service blueprinting, journey mapping, ecosystem mapping, and stakeholder mapping Proven ability to synthesise research and complex information into clear, actionable insights and service concepts Experience designing across multi-channel services spanning digital, physical, and human touchpoints Comfortable facilitating workshops and co-creation sessions with diverse groups - from frontline teams to senior leadership Ability to connect service design decisions to business strategy and measurable outcomes Confident presenting to and influencing senior stakeholders, making the case for design-led approaches Strong understanding of accessibility and inclusive design as core service quality attributes, not afterthoughts Familiarity with modern design and collaboration tools (e.g., Figma, FigJam, Miro) and an openness to AI-augmented design workflows Experience working in agile, cross-functional delivery environments Excellent visual communication, storytelling, and facilitation skills Educational background in one or more of the following is valued but not essential: Service Design, Interaction Design, or a related design discipline Business, Strategy, or Management Psychology, Sociology, Anthropology, or Human-Computer Interaction
Contract Overview Senior User Researcher (Freelance Contract) - we are hiring to support a subscription based digital product across web and mobile app. This hands on contract role focuses on discovery, monetisation, and subscription experience optimisation. It's suitable for an experienced researcher comfortable working in ambiguity, influencing senior stakeholders, and translating research into clear product and design direction. Contract Details Start date: ASAP / mid January Contract length: Initial 3 months (strong possibility to extend) Location: London (Victoria) Work pattern: Hybrid - 2 days per week on site (cannot be remote) Travel: Regular travel to Nottingham is required Work schedule: Full time, Monday Friday Reporting to: Product and Design leadership IR35: Inside IR35 (Only to use Umbrella, cannot use Ltd or Sole Trader) Day rate: £500 per day Key Responsibilities Lead end to end user research across subscription journeys on web and app Plan and research to validate freemium models, pricing, and monetisation Run discovery activities, including user interviews, usability testing, and concept validation Design research plans covering both tactical improvements and strategic redesign initiatives Analyse and synthesise research findings into clear, actionable insights Collaborate closely with Product Managers, Designers, Engineers, and senior stakeholders Champion human centred design, accessibility, and usability across the product lifecycle Required Experience Background in subscription based products and/or e commerce preferred Strong qualitative research skills (quantitative experience beneficial) Confidently framing research questions, defining hypotheses, and selecting methodologies Experience using remote research tools (e.g., UserTesting or similar) Familiarity with analytics platforms Rates depend on experience and client requirements.
09/06/2026
Full time
Contract Overview Senior User Researcher (Freelance Contract) - we are hiring to support a subscription based digital product across web and mobile app. This hands on contract role focuses on discovery, monetisation, and subscription experience optimisation. It's suitable for an experienced researcher comfortable working in ambiguity, influencing senior stakeholders, and translating research into clear product and design direction. Contract Details Start date: ASAP / mid January Contract length: Initial 3 months (strong possibility to extend) Location: London (Victoria) Work pattern: Hybrid - 2 days per week on site (cannot be remote) Travel: Regular travel to Nottingham is required Work schedule: Full time, Monday Friday Reporting to: Product and Design leadership IR35: Inside IR35 (Only to use Umbrella, cannot use Ltd or Sole Trader) Day rate: £500 per day Key Responsibilities Lead end to end user research across subscription journeys on web and app Plan and research to validate freemium models, pricing, and monetisation Run discovery activities, including user interviews, usability testing, and concept validation Design research plans covering both tactical improvements and strategic redesign initiatives Analyse and synthesise research findings into clear, actionable insights Collaborate closely with Product Managers, Designers, Engineers, and senior stakeholders Champion human centred design, accessibility, and usability across the product lifecycle Required Experience Background in subscription based products and/or e commerce preferred Strong qualitative research skills (quantitative experience beneficial) Confidently framing research questions, defining hypotheses, and selecting methodologies Experience using remote research tools (e.g., UserTesting or similar) Familiarity with analytics platforms Rates depend on experience and client requirements.
Who We AreAt also known as JINGDONG, we are building one of the world's most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.Our Global Reachis expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.Learn more about who we are and what we do: We OfferJoining means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you'll have the space to shape the future with us.About The TeamYou'll be joining the team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.We seeking an experienced Senior UX Designer to lead on the strategy and design for millions of consumers in Europe. The ideal candidate will be responsible for discovering new opportunities to improve every stage of consumers shopping journey on web and mobile app, to provide the best user experience for online shopping. Please apply with your UX design portfolio, either by attaching it to the application or by including links to the portfolio on your CV. Key Responsibilities:Lead all UX process activities including discovery, design sprints, sketching, wire-framing, and service/customer mapping.Partner with Product Managers to understand and define customer problems and to build testable hypotheses that improve the customer experience.Collaborate with different disciplines including UI designers, researchers, engineers, UX writers, service designers, product managers, data analysts, and business stakeholders to explore, build and deliver designs.Work in a start-up style environment, where iteration is encouraged and design acumen is demonstrated through design end-to-end product ownership.Earn trust with key partners to develop a shared vision through excellent storytelling, presentation, interpersonal and analytical skills.Work onsite in London, UK.Qualifications:Bachelor's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.8+ years of professional UX design experience with a recent 2+ years of leading mass-market consumer web / mobile products experience in the UK retail sector.Ability to use both quantative and qualitative insight to inform decision-making.Solid understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centred design solutions.Strong English written and verbal communication skills, and the ability to present skills to all levels of seniority and subject area experts within the organisation.is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.At we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.Ready to apply?Take the next step in your career, apply now and explore the opportunities we have to offer.
09/06/2026
Full time
Who We AreAt also known as JINGDONG, we are building one of the world's most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.Our Global Reachis expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.Learn more about who we are and what we do: We OfferJoining means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you'll have the space to shape the future with us.About The TeamYou'll be joining the team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.We seeking an experienced Senior UX Designer to lead on the strategy and design for millions of consumers in Europe. The ideal candidate will be responsible for discovering new opportunities to improve every stage of consumers shopping journey on web and mobile app, to provide the best user experience for online shopping. Please apply with your UX design portfolio, either by attaching it to the application or by including links to the portfolio on your CV. Key Responsibilities:Lead all UX process activities including discovery, design sprints, sketching, wire-framing, and service/customer mapping.Partner with Product Managers to understand and define customer problems and to build testable hypotheses that improve the customer experience.Collaborate with different disciplines including UI designers, researchers, engineers, UX writers, service designers, product managers, data analysts, and business stakeholders to explore, build and deliver designs.Work in a start-up style environment, where iteration is encouraged and design acumen is demonstrated through design end-to-end product ownership.Earn trust with key partners to develop a shared vision through excellent storytelling, presentation, interpersonal and analytical skills.Work onsite in London, UK.Qualifications:Bachelor's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.8+ years of professional UX design experience with a recent 2+ years of leading mass-market consumer web / mobile products experience in the UK retail sector.Ability to use both quantative and qualitative insight to inform decision-making.Solid understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centred design solutions.Strong English written and verbal communication skills, and the ability to present skills to all levels of seniority and subject area experts within the organisation.is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.At we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.Ready to apply?Take the next step in your career, apply now and explore the opportunities we have to offer.
Business Unit: GAIN Experience: We create user-centered experiences that drive measurable business impact for public and private sector organisations. Team: Design Reporting to: Director of Design Location: Hybrid - offices in Bristol and London ABOUT: GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions. Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don't just embrace innovation - we engineer it, transforming information into action, and ideas into breakthroughs.This is where rebel thinking, smart technology, and data-driven creativity shape the future. Through our five specialist teams:Creative Studio,Conversion,Customer Science,ExperienceandPerformance. Individually, and together, we work to fuel your growth, and deliver measurable impact. Our Experience team has a strong and growing presence in the public sector, working with UK government departments and arm's length bodies to design and deliver high-quality, accessible digital services. We work within GDS standards, Design System principles, and agile delivery frameworks to create services that genuinely work for the people who use them. THE ROLE: We're looking for a Senior UX Designer with a strong track record of working within UK government digital services to join our Experience team. This is a practitioner-level role aligned to the GDS Interaction Designer career framework. You'll be a skilled, confident designer who can lead complex interaction design work across agile delivery teams, helping government clients design and iterate services that meet the Digital Service Standard. You'll work collaboratively and openly with multidisciplinary delivery teams, user researchers, content designers, service designers, product owners, and engineers, playing an active, hands on role throughout discovery, alpha, beta, and live service phases. You'll bring deep knowledge of the GOV.UK Design System, a rigorous commitment to accessibility and inclusion, and the ability to communicate design decisions clearly with technical and non-technical stakeholders. As a senior practitioner, you'll also help to develop GAIN's public sector design practice, mentor mid weight and junior designers, and contribute to bids and proposals for new government work. You'll bring a genuine curiosity about how AI, agentic tools, and emerging ways of working are reshaping the design and delivery landscape, contributing to how we evolve our practice, our design systems, and our ways of working to stay ahead of a rapidly changing field. Interaction Design Lead interaction design across complex government service projects, taking ownership from discovery and prototyping through to live service, in line with GDS phases and the Digital Service Standard Design and iterate user flows, wireframes, screen designs, and high fidelity prototypes using the GOV.UK Design System components, patterns, and guidance contributing back to the system when new patterns are needed Create low and high fidelity prototypes (using GOV.UK Prototype Kit or Figma) that can be used directly in user research sessions and presented to stakeholders Apply interaction design best practices informed by GDS Interaction Designer role expectations, including understanding users' end to end journeys, designing for edge cases, and iterating based on evidence Make design decisions based on user research findings, analytics, and accessibility audits, clearly documenting and communicating the rationale behind them Design for the full range of users, including those with low digital literacy, limited English, or who rely on assistive technologies, embedding inclusion into the design process from the outset Accessibility and Inclusion Champion accessibility across every stage of the design process, applying WCAG 2.1 AA (and where appropriate, 2.2 AA) standards as a baseline minimum Conduct and contribute to accessibility audits of prototypes and live services, raising and tracking issues through the appropriate team processes Design with an awareness of the breadth of users who interact with government services, including those using screen readers, magnification software, voice input, and other assistive technologies Collaborate with researchers on inclusive research practice, ensuring representative and diverse research participation Keep up to date with developments in accessible design, ARIA practices, and government accessibility guidance Agile Delivery Work within agile delivery environments, contributing to sprint ceremonies, stand ups, sprint planning, retrospectives, and design critiques as an active and engaged team member Manage and prioritise your own design workload across sprint cycles, communicating progress, risks, and blockers clearly with product owners and delivery managers Adapt design approaches to the pace and constraints of agile delivery, producing prototypes and design artefacts that are "good enough to test" rather than "perfect before sharing" Support the team in defining and refining acceptance criteria for design related stories, helping engineers understand interaction requirements clearly and accurately Collaboration and Communication Work day to day within multidisciplinary teams alongside user researchers, content designers, service designers, product owners, and engineers as an equal contributor to a shared team mission Participate in and facilitate design workshops, co design sessions, and collaborative activities with team members and end users Build strong, trusted relationships with government client stakeholders, presenting design work clearly, managing feedback constructively, and articulating the value of user centred design Contribute to internal GAIN design practice, knowledge sharing sessions, and mentoring of less experienced team members Support business development by contributing to proposals and presentations for new public sector opportunities Design Systems, AI and Evolving Practice Actively contribute to the development and governance of design systems helping to define how components, patterns, and tokens are structured, documented, and maintained to serve both design and engineering teams effectively Identify opportunities to improve design system tooling and workflows, including how design tokens, component libraries, and handoff processes can better support the pace of agile delivery Bring curiosity and critical thinking to how agentic AI tools are changing interaction design, exploring where AI assisted prototyping, content generation, and automated testing can improve the quality and speed of user centred delivery Contribute to GAIN's evolving thinking on how AI fits into responsible, human centred service design helping to shape our internal point of view, and applying that thinking critically and ethically on client projects Stay at the leading edge of design and delivery best practice tracking developments in the GDS community, the wider design system ecosystem, and emerging AI tools, and bringing well considered perspectives back into the team Share knowledge, run show and tells, and participate in practice development conversations that help the whole team grow in response to a fast changing landscape Essential Significant experience (typically 5+ years) in interaction design, UX design, or digital product design with a substantial portion of that experience spent working directly on UK central government or arm's length body digital services Demonstrable experience working within the GDS delivery framework across discovery, alpha, beta, and/or live phases and designing services that meet the Digital Service Standard Expert working knowledge of the GOV.UK Design System, GOV.UK Prototype Kit, and the underlying rationale for the patterns and components it contains Deep, practical knowledge of WCAG 2.1 AA accessibility standards, and a portfolio that demonstrates accessible, inclusive design in action across government service contexts Experience working within agile delivery teams, including familiarity with sprint ceremonies, backlog management, and designing iteratively within constrained timescales Proven ability to work collaboratively and openly with user researchers, content designers, service designers, product owners, and developers taking direction from research, contributing to shared team decisions, and communicating design thinking clearly Experience using Figma to design and document interaction patterns, flows, and component based design work at high quality A genuine curiosity about AI and agentic tools and how they are changing the way design teams work with the confidence to explore new approaches critically, ethically, and with the user always at the centre Experience contributing to a design system, whether the GOV.UK Design System, a team level component library, or an internal toolset . click apply for full job details
04/06/2026
Full time
Business Unit: GAIN Experience: We create user-centered experiences that drive measurable business impact for public and private sector organisations. Team: Design Reporting to: Director of Design Location: Hybrid - offices in Bristol and London ABOUT: GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions. Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don't just embrace innovation - we engineer it, transforming information into action, and ideas into breakthroughs.This is where rebel thinking, smart technology, and data-driven creativity shape the future. Through our five specialist teams:Creative Studio,Conversion,Customer Science,ExperienceandPerformance. Individually, and together, we work to fuel your growth, and deliver measurable impact. Our Experience team has a strong and growing presence in the public sector, working with UK government departments and arm's length bodies to design and deliver high-quality, accessible digital services. We work within GDS standards, Design System principles, and agile delivery frameworks to create services that genuinely work for the people who use them. THE ROLE: We're looking for a Senior UX Designer with a strong track record of working within UK government digital services to join our Experience team. This is a practitioner-level role aligned to the GDS Interaction Designer career framework. You'll be a skilled, confident designer who can lead complex interaction design work across agile delivery teams, helping government clients design and iterate services that meet the Digital Service Standard. You'll work collaboratively and openly with multidisciplinary delivery teams, user researchers, content designers, service designers, product owners, and engineers, playing an active, hands on role throughout discovery, alpha, beta, and live service phases. You'll bring deep knowledge of the GOV.UK Design System, a rigorous commitment to accessibility and inclusion, and the ability to communicate design decisions clearly with technical and non-technical stakeholders. As a senior practitioner, you'll also help to develop GAIN's public sector design practice, mentor mid weight and junior designers, and contribute to bids and proposals for new government work. You'll bring a genuine curiosity about how AI, agentic tools, and emerging ways of working are reshaping the design and delivery landscape, contributing to how we evolve our practice, our design systems, and our ways of working to stay ahead of a rapidly changing field. Interaction Design Lead interaction design across complex government service projects, taking ownership from discovery and prototyping through to live service, in line with GDS phases and the Digital Service Standard Design and iterate user flows, wireframes, screen designs, and high fidelity prototypes using the GOV.UK Design System components, patterns, and guidance contributing back to the system when new patterns are needed Create low and high fidelity prototypes (using GOV.UK Prototype Kit or Figma) that can be used directly in user research sessions and presented to stakeholders Apply interaction design best practices informed by GDS Interaction Designer role expectations, including understanding users' end to end journeys, designing for edge cases, and iterating based on evidence Make design decisions based on user research findings, analytics, and accessibility audits, clearly documenting and communicating the rationale behind them Design for the full range of users, including those with low digital literacy, limited English, or who rely on assistive technologies, embedding inclusion into the design process from the outset Accessibility and Inclusion Champion accessibility across every stage of the design process, applying WCAG 2.1 AA (and where appropriate, 2.2 AA) standards as a baseline minimum Conduct and contribute to accessibility audits of prototypes and live services, raising and tracking issues through the appropriate team processes Design with an awareness of the breadth of users who interact with government services, including those using screen readers, magnification software, voice input, and other assistive technologies Collaborate with researchers on inclusive research practice, ensuring representative and diverse research participation Keep up to date with developments in accessible design, ARIA practices, and government accessibility guidance Agile Delivery Work within agile delivery environments, contributing to sprint ceremonies, stand ups, sprint planning, retrospectives, and design critiques as an active and engaged team member Manage and prioritise your own design workload across sprint cycles, communicating progress, risks, and blockers clearly with product owners and delivery managers Adapt design approaches to the pace and constraints of agile delivery, producing prototypes and design artefacts that are "good enough to test" rather than "perfect before sharing" Support the team in defining and refining acceptance criteria for design related stories, helping engineers understand interaction requirements clearly and accurately Collaboration and Communication Work day to day within multidisciplinary teams alongside user researchers, content designers, service designers, product owners, and engineers as an equal contributor to a shared team mission Participate in and facilitate design workshops, co design sessions, and collaborative activities with team members and end users Build strong, trusted relationships with government client stakeholders, presenting design work clearly, managing feedback constructively, and articulating the value of user centred design Contribute to internal GAIN design practice, knowledge sharing sessions, and mentoring of less experienced team members Support business development by contributing to proposals and presentations for new public sector opportunities Design Systems, AI and Evolving Practice Actively contribute to the development and governance of design systems helping to define how components, patterns, and tokens are structured, documented, and maintained to serve both design and engineering teams effectively Identify opportunities to improve design system tooling and workflows, including how design tokens, component libraries, and handoff processes can better support the pace of agile delivery Bring curiosity and critical thinking to how agentic AI tools are changing interaction design, exploring where AI assisted prototyping, content generation, and automated testing can improve the quality and speed of user centred delivery Contribute to GAIN's evolving thinking on how AI fits into responsible, human centred service design helping to shape our internal point of view, and applying that thinking critically and ethically on client projects Stay at the leading edge of design and delivery best practice tracking developments in the GDS community, the wider design system ecosystem, and emerging AI tools, and bringing well considered perspectives back into the team Share knowledge, run show and tells, and participate in practice development conversations that help the whole team grow in response to a fast changing landscape Essential Significant experience (typically 5+ years) in interaction design, UX design, or digital product design with a substantial portion of that experience spent working directly on UK central government or arm's length body digital services Demonstrable experience working within the GDS delivery framework across discovery, alpha, beta, and/or live phases and designing services that meet the Digital Service Standard Expert working knowledge of the GOV.UK Design System, GOV.UK Prototype Kit, and the underlying rationale for the patterns and components it contains Deep, practical knowledge of WCAG 2.1 AA accessibility standards, and a portfolio that demonstrates accessible, inclusive design in action across government service contexts Experience working within agile delivery teams, including familiarity with sprint ceremonies, backlog management, and designing iteratively within constrained timescales Proven ability to work collaboratively and openly with user researchers, content designers, service designers, product owners, and developers taking direction from research, contributing to shared team decisions, and communicating design thinking clearly Experience using Figma to design and document interaction patterns, flows, and component based design work at high quality A genuine curiosity about AI and agentic tools and how they are changing the way design teams work with the confidence to explore new approaches critically, ethically, and with the user always at the centre Experience contributing to a design system, whether the GOV.UK Design System, a team level component library, or an internal toolset . click apply for full job details
Business Unit: GAIN Experience: We create user-centered experiences that drive measurable business impact for public and private sector organisations. Team: Design Reporting to: Director of Design Location: Hybrid - offices in Bristol and London ABOUT: GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions. Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don't just embrace innovation - we engineer it, transforming information into action, and ideas into breakthroughs.This is where rebel thinking, smart technology, and data-driven creativity shape the future. Through our five specialist teams:Creative Studio,Conversion,Customer Science,ExperienceandPerformance. Individually, and together, we work to fuel your growth, and deliver measurable impact. Our Experience team has a strong and growing presence in the public sector, working with UK government departments and arm's length bodies to design and deliver high-quality, accessible digital services. We work within GDS standards, Design System principles, and agile delivery frameworks to create services that genuinely work for the people who use them. THE ROLE: We're looking for a Senior UX Designer with a strong track record of working within UK government digital services to join our Experience team. This is a practitioner-level role aligned to the GDS Interaction Designer career framework. You'll be a skilled, confident designer who can lead complex interaction design work across agile delivery teams, helping government clients design and iterate services that meet the Digital Service Standard. You'll work collaboratively and openly with multidisciplinary delivery teams, user researchers, content designers, service designers, product owners, and engineers, playing an active, hands on role throughout discovery, alpha, beta, and live service phases. You'll bring deep knowledge of the GOV.UK Design System, a rigorous commitment to accessibility and inclusion, and the ability to communicate design decisions clearly with technical and non-technical stakeholders. As a senior practitioner, you'll also help to develop GAIN's public sector design practice, mentor mid weight and junior designers, and contribute to bids and proposals for new government work. You'll bring a genuine curiosity about how AI, agentic tools, and emerging ways of working are reshaping the design and delivery landscape, contributing to how we evolve our practice, our design systems, and our ways of working to stay ahead of a rapidly changing field. Interaction Design Lead interaction design across complex government service projects, taking ownership from discovery and prototyping through to live service, in line with GDS phases and the Digital Service Standard Design and iterate user flows, wireframes, screen designs, and high fidelity prototypes using the GOV.UK Design System components, patterns, and guidance contributing back to the system when new patterns are needed Create low and high fidelity prototypes (using GOV.UK Prototype Kit or Figma) that can be used directly in user research sessions and presented to stakeholders Apply interaction design best practices informed by GDS Interaction Designer role expectations, including understanding users' end to end journeys, designing for edge cases, and iterating based on evidence Make design decisions based on user research findings, analytics, and accessibility audits, clearly documenting and communicating the rationale behind them Design for the full range of users, including those with low digital literacy, limited English, or who rely on assistive technologies, embedding inclusion into the design process from the outset Accessibility and Inclusion Champion accessibility across every stage of the design process, applying WCAG 2.1 AA (and where appropriate, 2.2 AA) standards as a baseline minimum Conduct and contribute to accessibility audits of prototypes and live services, raising and tracking issues through the appropriate team processes Design with an awareness of the breadth of users who interact with government services, including those using screen readers, magnification software, voice input, and other assistive technologies Collaborate with researchers on inclusive research practice, ensuring representative and diverse research participation Keep up to date with developments in accessible design, ARIA practices, and government accessibility guidance Agile Delivery Work within agile delivery environments, contributing to sprint ceremonies, stand ups, sprint planning, retrospectives, and design critiques as an active and engaged team member Manage and prioritise your own design workload across sprint cycles, communicating progress, risks, and blockers clearly with product owners and delivery managers Adapt design approaches to the pace and constraints of agile delivery, producing prototypes and design artefacts that are "good enough to test" rather than "perfect before sharing" Support the team in defining and refining acceptance criteria for design related stories, helping engineers understand interaction requirements clearly and accurately Collaboration and Communication Work day to day within multidisciplinary teams alongside user researchers, content designers, service designers, product owners, and engineers as an equal contributor to a shared team mission Participate in and facilitate design workshops, co design sessions, and collaborative activities with team members and end users Build strong, trusted relationships with government client stakeholders, presenting design work clearly, managing feedback constructively, and articulating the value of user centred design Contribute to internal GAIN design practice, knowledge sharing sessions, and mentoring of less experienced team members Support business development by contributing to proposals and presentations for new public sector opportunities Design Systems, AI and Evolving Practice Actively contribute to the development and governance of design systems helping to define how components, patterns, and tokens are structured, documented, and maintained to serve both design and engineering teams effectively Identify opportunities to improve design system tooling and workflows, including how design tokens, component libraries, and handoff processes can better support the pace of agile delivery Bring curiosity and critical thinking to how agentic AI tools are changing interaction design, exploring where AI assisted prototyping, content generation, and automated testing can improve the quality and speed of user centred delivery Contribute to GAIN's evolving thinking on how AI fits into responsible, human centred service design helping to shape our internal point of view, and applying that thinking critically and ethically on client projects Stay at the leading edge of design and delivery best practice tracking developments in the GDS community, the wider design system ecosystem, and emerging AI tools, and bringing well considered perspectives back into the team Share knowledge, run show and tells, and participate in practice development conversations that help the whole team grow in response to a fast changing landscape Essential Significant experience (typically 5+ years) in interaction design, UX design, or digital product design with a substantial portion of that experience spent working directly on UK central government or arm's length body digital services Demonstrable experience working within the GDS delivery framework across discovery, alpha, beta, and/or live phases and designing services that meet the Digital Service Standard Expert working knowledge of the GOV.UK Design System, GOV.UK Prototype Kit, and the underlying rationale for the patterns and components it contains Deep, practical knowledge of WCAG 2.1 AA accessibility standards, and a portfolio that demonstrates accessible, inclusive design in action across government service contexts Experience working within agile delivery teams, including familiarity with sprint ceremonies, backlog management, and designing iteratively within constrained timescales Proven ability to work collaboratively and openly with user researchers, content designers, service designers, product owners, and developers taking direction from research, contributing to shared team decisions, and communicating design thinking clearly Experience using Figma to design and document interaction patterns, flows, and component based design work at high quality A genuine curiosity about AI and agentic tools and how they are changing the way design teams work with the confidence to explore new approaches critically, ethically, and with the user always at the centre Experience contributing to a design system, whether the GOV.UK Design System, a team level component library, or an internal toolset . click apply for full job details
31/05/2026
Full time
Business Unit: GAIN Experience: We create user-centered experiences that drive measurable business impact for public and private sector organisations. Team: Design Reporting to: Director of Design Location: Hybrid - offices in Bristol and London ABOUT: GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions. Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don't just embrace innovation - we engineer it, transforming information into action, and ideas into breakthroughs.This is where rebel thinking, smart technology, and data-driven creativity shape the future. Through our five specialist teams:Creative Studio,Conversion,Customer Science,ExperienceandPerformance. Individually, and together, we work to fuel your growth, and deliver measurable impact. Our Experience team has a strong and growing presence in the public sector, working with UK government departments and arm's length bodies to design and deliver high-quality, accessible digital services. We work within GDS standards, Design System principles, and agile delivery frameworks to create services that genuinely work for the people who use them. THE ROLE: We're looking for a Senior UX Designer with a strong track record of working within UK government digital services to join our Experience team. This is a practitioner-level role aligned to the GDS Interaction Designer career framework. You'll be a skilled, confident designer who can lead complex interaction design work across agile delivery teams, helping government clients design and iterate services that meet the Digital Service Standard. You'll work collaboratively and openly with multidisciplinary delivery teams, user researchers, content designers, service designers, product owners, and engineers, playing an active, hands on role throughout discovery, alpha, beta, and live service phases. You'll bring deep knowledge of the GOV.UK Design System, a rigorous commitment to accessibility and inclusion, and the ability to communicate design decisions clearly with technical and non-technical stakeholders. As a senior practitioner, you'll also help to develop GAIN's public sector design practice, mentor mid weight and junior designers, and contribute to bids and proposals for new government work. You'll bring a genuine curiosity about how AI, agentic tools, and emerging ways of working are reshaping the design and delivery landscape, contributing to how we evolve our practice, our design systems, and our ways of working to stay ahead of a rapidly changing field. Interaction Design Lead interaction design across complex government service projects, taking ownership from discovery and prototyping through to live service, in line with GDS phases and the Digital Service Standard Design and iterate user flows, wireframes, screen designs, and high fidelity prototypes using the GOV.UK Design System components, patterns, and guidance contributing back to the system when new patterns are needed Create low and high fidelity prototypes (using GOV.UK Prototype Kit or Figma) that can be used directly in user research sessions and presented to stakeholders Apply interaction design best practices informed by GDS Interaction Designer role expectations, including understanding users' end to end journeys, designing for edge cases, and iterating based on evidence Make design decisions based on user research findings, analytics, and accessibility audits, clearly documenting and communicating the rationale behind them Design for the full range of users, including those with low digital literacy, limited English, or who rely on assistive technologies, embedding inclusion into the design process from the outset Accessibility and Inclusion Champion accessibility across every stage of the design process, applying WCAG 2.1 AA (and where appropriate, 2.2 AA) standards as a baseline minimum Conduct and contribute to accessibility audits of prototypes and live services, raising and tracking issues through the appropriate team processes Design with an awareness of the breadth of users who interact with government services, including those using screen readers, magnification software, voice input, and other assistive technologies Collaborate with researchers on inclusive research practice, ensuring representative and diverse research participation Keep up to date with developments in accessible design, ARIA practices, and government accessibility guidance Agile Delivery Work within agile delivery environments, contributing to sprint ceremonies, stand ups, sprint planning, retrospectives, and design critiques as an active and engaged team member Manage and prioritise your own design workload across sprint cycles, communicating progress, risks, and blockers clearly with product owners and delivery managers Adapt design approaches to the pace and constraints of agile delivery, producing prototypes and design artefacts that are "good enough to test" rather than "perfect before sharing" Support the team in defining and refining acceptance criteria for design related stories, helping engineers understand interaction requirements clearly and accurately Collaboration and Communication Work day to day within multidisciplinary teams alongside user researchers, content designers, service designers, product owners, and engineers as an equal contributor to a shared team mission Participate in and facilitate design workshops, co design sessions, and collaborative activities with team members and end users Build strong, trusted relationships with government client stakeholders, presenting design work clearly, managing feedback constructively, and articulating the value of user centred design Contribute to internal GAIN design practice, knowledge sharing sessions, and mentoring of less experienced team members Support business development by contributing to proposals and presentations for new public sector opportunities Design Systems, AI and Evolving Practice Actively contribute to the development and governance of design systems helping to define how components, patterns, and tokens are structured, documented, and maintained to serve both design and engineering teams effectively Identify opportunities to improve design system tooling and workflows, including how design tokens, component libraries, and handoff processes can better support the pace of agile delivery Bring curiosity and critical thinking to how agentic AI tools are changing interaction design, exploring where AI assisted prototyping, content generation, and automated testing can improve the quality and speed of user centred delivery Contribute to GAIN's evolving thinking on how AI fits into responsible, human centred service design helping to shape our internal point of view, and applying that thinking critically and ethically on client projects Stay at the leading edge of design and delivery best practice tracking developments in the GDS community, the wider design system ecosystem, and emerging AI tools, and bringing well considered perspectives back into the team Share knowledge, run show and tells, and participate in practice development conversations that help the whole team grow in response to a fast changing landscape Essential Significant experience (typically 5+ years) in interaction design, UX design, or digital product design with a substantial portion of that experience spent working directly on UK central government or arm's length body digital services Demonstrable experience working within the GDS delivery framework across discovery, alpha, beta, and/or live phases and designing services that meet the Digital Service Standard Expert working knowledge of the GOV.UK Design System, GOV.UK Prototype Kit, and the underlying rationale for the patterns and components it contains Deep, practical knowledge of WCAG 2.1 AA accessibility standards, and a portfolio that demonstrates accessible, inclusive design in action across government service contexts Experience working within agile delivery teams, including familiarity with sprint ceremonies, backlog management, and designing iteratively within constrained timescales Proven ability to work collaboratively and openly with user researchers, content designers, service designers, product owners, and developers taking direction from research, contributing to shared team decisions, and communicating design thinking clearly Experience using Figma to design and document interaction patterns, flows, and component based design work at high quality A genuine curiosity about AI and agentic tools and how they are changing the way design teams work with the confidence to explore new approaches critically, ethically, and with the user always at the centre Experience contributing to a design system, whether the GOV.UK Design System, a team level component library, or an internal toolset . click apply for full job details
As a User Researcher you will: Work with Service/Product Managers to devise appropriate research strategies to generate focused insights to inform service development Plan, design and conduct in-house research to test new service ideas (including user requirement gathering, early - stage concept and prototype testing, guerrilla research and usability testing sessions) Design, script and analyse quantitative surveys Manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping Present findings, recommendations and customer insights to senior decision makers Manage day-to-day operations with usability and market research partners, with accountability for schedules, value for money and deliverables Deliver a consistent user experience across a broad range of digital products and services Contribute to the continuous development and enhancement of products and services Mentor and/or line manage Junior User Researchers where necessary Participate in the wider user research community (outside of Mercator), building relationships with other User Researchers and identifying best practices that we can adopt Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web - based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment Demonstrable knowledge, experience in, and passion for user centred design practices Proven experience of audience modelling and developing design personas Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions) Ability to work with data, from gathering and analysis through to design and presentation Ability to mentor other User Researcher(s) Excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments Experience of working in an agile development environment with Designers, Business Analysts and Developers to create new digital products and services Experience of identifying the needs of users with accessibility requirements Applicants must have the right to work in the UK and the ability to pass BPSS vetting
07/10/2025
Full time
As a User Researcher you will: Work with Service/Product Managers to devise appropriate research strategies to generate focused insights to inform service development Plan, design and conduct in-house research to test new service ideas (including user requirement gathering, early - stage concept and prototype testing, guerrilla research and usability testing sessions) Design, script and analyse quantitative surveys Manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping Present findings, recommendations and customer insights to senior decision makers Manage day-to-day operations with usability and market research partners, with accountability for schedules, value for money and deliverables Deliver a consistent user experience across a broad range of digital products and services Contribute to the continuous development and enhancement of products and services Mentor and/or line manage Junior User Researchers where necessary Participate in the wider user research community (outside of Mercator), building relationships with other User Researchers and identifying best practices that we can adopt Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web - based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment Demonstrable knowledge, experience in, and passion for user centred design practices Proven experience of audience modelling and developing design personas Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions) Ability to work with data, from gathering and analysis through to design and presentation Ability to mentor other User Researcher(s) Excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments Experience of working in an agile development environment with Designers, Business Analysts and Developers to create new digital products and services Experience of identifying the needs of users with accessibility requirements Applicants must have the right to work in the UK and the ability to pass BPSS vetting
The job on offer We are currently seeking a Senior Full Stack Developer with a passion for emerging technologies and a natural creative flair to join our Applied Innovation Exchange team on a permanent basis! As a Full Stack/ Emerging Technology Developer you will have an opportunity to shape our strategic direction and influence our growth as we expand our engineering capability. Your primary role will be to work with our team, clients and partners to create new products, services and systems to drive meaningful change. As a technologist, you will craft digital solutions for our clients across a range of industries, working with the latest technologies to solve complex and novel business challenges. The Applied Innovation Exchange brings together a team of consultants, designers, technologists and researchers, to help some of the worlds largest organisations move from challenging problem statements to innovative real world solutions. Sound knowledge and experience of Full Stack Java Script, Cloud Services (API development) an Application Deployment (Google, Amazon Webservices) are essential for this role! Corporate Social Responsibility The Applied Innovation Exchange (AIE) exists to create a world where everyone can apply innovation to create a positive future. We're a team that is harnessing AI to make speech therapy more accessible , building digital experiences to raise money for vulnerable children with Action for Children , building a retail store of tomorrow in Shoreditch, London and much more. In summary, our team does market-leading, exciting, varied work with amazing clients and we'd love you to join us. We're on a mission to create the products, services and systems that empower some of the world's largest organisations to drive meaningful change in the world. We do this through a high-impact, human centred approach, combining our expertise in collaboration with our ecosystem partners and the breadth of Capgemini to create solutions enabled by emerging technologies. We work with clients across the spectrum of sectors that Capgemini is involved in: Customer Products and Retail, Transport, Manufacturing, Telecom, Public Sector, Financial Services and Energy and Utilities. We are also a part of a global consultancy, made up of supportive, close-knit communities. Everyone wants to get the best solutions for our customers and create the best working environment. We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for an 8th year. When you join Capgemini, you'll join a team that does the right thing. Your role Lead the technology architecture and delivery of new products, services and systems from inception through to beta Work as a leader and a technology coach in multi-disciplinary teams to design, prototype and build cutting-edge solutions and future concepts Communicate the value of new technologies to clients Deliver and ship quality code, in collaboration with our full-stack teams Provide a technical voice at workshops, brainstorming sessions, experiments & design sprints with internal team members or with clients to define technology and platform visions and direction Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity Balance speed and quality, with a focus on tangible results Mentor junior developers - leading by example, driving best practices and coding standards Your profile Full-Stack JavaScript experience with any modern frameworks (e.g. React, Angular, Web Components) Cloud / Deployment experience (e.g. GCP, Azure, AWS + CI/CD) Someone who takes pride in their craft, understanding core engineering principles and able to pick up new technologies quickly. Comfortable and excited about uncertainty. We start with user problems, not technical specs! An aspiring leader, takes ownership of projects and gives clear direction and mentorship to more junior team members A passion for new technologies and an awareness of new technology trends, with a desire to experiment and learn - turning trends into reality. An understanding of emerging technologies such as AI, IoT or Immersive - any hands-on expertise of developing or integrating these technologies to digital solutions is a plus A portfolio or some examples of your work, we'd love to see something tangible! Why Capgemini is unique Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs. About Capgemini Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.
24/09/2022
Full time
The job on offer We are currently seeking a Senior Full Stack Developer with a passion for emerging technologies and a natural creative flair to join our Applied Innovation Exchange team on a permanent basis! As a Full Stack/ Emerging Technology Developer you will have an opportunity to shape our strategic direction and influence our growth as we expand our engineering capability. Your primary role will be to work with our team, clients and partners to create new products, services and systems to drive meaningful change. As a technologist, you will craft digital solutions for our clients across a range of industries, working with the latest technologies to solve complex and novel business challenges. The Applied Innovation Exchange brings together a team of consultants, designers, technologists and researchers, to help some of the worlds largest organisations move from challenging problem statements to innovative real world solutions. Sound knowledge and experience of Full Stack Java Script, Cloud Services (API development) an Application Deployment (Google, Amazon Webservices) are essential for this role! Corporate Social Responsibility The Applied Innovation Exchange (AIE) exists to create a world where everyone can apply innovation to create a positive future. We're a team that is harnessing AI to make speech therapy more accessible , building digital experiences to raise money for vulnerable children with Action for Children , building a retail store of tomorrow in Shoreditch, London and much more. In summary, our team does market-leading, exciting, varied work with amazing clients and we'd love you to join us. We're on a mission to create the products, services and systems that empower some of the world's largest organisations to drive meaningful change in the world. We do this through a high-impact, human centred approach, combining our expertise in collaboration with our ecosystem partners and the breadth of Capgemini to create solutions enabled by emerging technologies. We work with clients across the spectrum of sectors that Capgemini is involved in: Customer Products and Retail, Transport, Manufacturing, Telecom, Public Sector, Financial Services and Energy and Utilities. We are also a part of a global consultancy, made up of supportive, close-knit communities. Everyone wants to get the best solutions for our customers and create the best working environment. We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for an 8th year. When you join Capgemini, you'll join a team that does the right thing. Your role Lead the technology architecture and delivery of new products, services and systems from inception through to beta Work as a leader and a technology coach in multi-disciplinary teams to design, prototype and build cutting-edge solutions and future concepts Communicate the value of new technologies to clients Deliver and ship quality code, in collaboration with our full-stack teams Provide a technical voice at workshops, brainstorming sessions, experiments & design sprints with internal team members or with clients to define technology and platform visions and direction Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity Balance speed and quality, with a focus on tangible results Mentor junior developers - leading by example, driving best practices and coding standards Your profile Full-Stack JavaScript experience with any modern frameworks (e.g. React, Angular, Web Components) Cloud / Deployment experience (e.g. GCP, Azure, AWS + CI/CD) Someone who takes pride in their craft, understanding core engineering principles and able to pick up new technologies quickly. Comfortable and excited about uncertainty. We start with user problems, not technical specs! An aspiring leader, takes ownership of projects and gives clear direction and mentorship to more junior team members A passion for new technologies and an awareness of new technology trends, with a desire to experiment and learn - turning trends into reality. An understanding of emerging technologies such as AI, IoT or Immersive - any hands-on expertise of developing or integrating these technologies to digital solutions is a plus A portfolio or some examples of your work, we'd love to see something tangible! Why Capgemini is unique Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs. About Capgemini Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.
Product Designer Location: Hybrid/Remote About the Role: The Product Designer will work on constantly improving the user experience (UX) and user interface (UI) design of our e-commerce platform. You will be working closely with other designers, researchers, product owners and development teams. Using a human-centred approach based on customer insights in the highly collaborative experimentation, you will optimise the online user experience for improved usability, usefulness, and exceptional visual design. The role will be accountable for: Collaborating with our experimentation team to find and test concepts, and feedback results to the rest of the UX team Produce UX and UI deliverables such as wireframes, high-fidelity mock-ups, and interactive prototypes User journey maps, heuristic evaluation, best practice reviews and competitor analysis Working on continuous development and improvements Testing UI elements such as CTAs, content modules, product tiles, page layouts and user flows for e-commerce pages What we are looking for You will evidence a passion for delivering adaptive and creative solutions to Product Design problems by staying up to date with best practices and emerging trends in user experience design and user interface technology. We are on an exciting transformation journey, so if you are a hands-on change agent, who wants to be part of something big, where you can make a real difference, RS is the company for you! A bit about you A Bachelor's degree or similar and UX/UI design experience for digital products or services. Examples of UX/UI design work for web, mobile app and responsive platforms. Working knowledge of the following technologies and software: Figma, Sketch, InVision, and Design Systems. A team player who can work independently too. Excellent written and verbal communication skills. Good time-management skills. About RS Group: RS Group is a global omni-channel solutions partner for industrial customers and suppliers. Our business has operations in three geographical regions - the Americas, EMEA and APAC, supported by global organisations for supply chain, corporate functions, marketing, and product & supplier management. Our market today is large, fragmented, local in nature and digitally immature. Only a few international distributors serve it, with many regional and local providers, who largely trade offline. Currently we estimate the global market value to be c.£400bn, with our global market share What we can offer you: Remote, or to work in our offices (London or Corby) or a mix of both. Flexible working hours during the day, we will work around whatever personal situation you have (dropping kids off/picking them up from school, doctor appointments, etc) Upto 15% annual bonus Up to 25 days holiday (with the option to purchase a further week) Daily access to a GP (for you and your immediate family) Employers' contribution up-to 10.5% towards pension scheme. Footnote: RS Group Brands: RS, Allied Electronics & Automation, RS PRO, OKdo, DesignSpark, IESA, Synovos, Needlers and Liscombe. Are you ready to explore the possibilities?
23/09/2022
Full time
Product Designer Location: Hybrid/Remote About the Role: The Product Designer will work on constantly improving the user experience (UX) and user interface (UI) design of our e-commerce platform. You will be working closely with other designers, researchers, product owners and development teams. Using a human-centred approach based on customer insights in the highly collaborative experimentation, you will optimise the online user experience for improved usability, usefulness, and exceptional visual design. The role will be accountable for: Collaborating with our experimentation team to find and test concepts, and feedback results to the rest of the UX team Produce UX and UI deliverables such as wireframes, high-fidelity mock-ups, and interactive prototypes User journey maps, heuristic evaluation, best practice reviews and competitor analysis Working on continuous development and improvements Testing UI elements such as CTAs, content modules, product tiles, page layouts and user flows for e-commerce pages What we are looking for You will evidence a passion for delivering adaptive and creative solutions to Product Design problems by staying up to date with best practices and emerging trends in user experience design and user interface technology. We are on an exciting transformation journey, so if you are a hands-on change agent, who wants to be part of something big, where you can make a real difference, RS is the company for you! A bit about you A Bachelor's degree or similar and UX/UI design experience for digital products or services. Examples of UX/UI design work for web, mobile app and responsive platforms. Working knowledge of the following technologies and software: Figma, Sketch, InVision, and Design Systems. A team player who can work independently too. Excellent written and verbal communication skills. Good time-management skills. About RS Group: RS Group is a global omni-channel solutions partner for industrial customers and suppliers. Our business has operations in three geographical regions - the Americas, EMEA and APAC, supported by global organisations for supply chain, corporate functions, marketing, and product & supplier management. Our market today is large, fragmented, local in nature and digitally immature. Only a few international distributors serve it, with many regional and local providers, who largely trade offline. Currently we estimate the global market value to be c.£400bn, with our global market share What we can offer you: Remote, or to work in our offices (London or Corby) or a mix of both. Flexible working hours during the day, we will work around whatever personal situation you have (dropping kids off/picking them up from school, doctor appointments, etc) Upto 15% annual bonus Up to 25 days holiday (with the option to purchase a further week) Daily access to a GP (for you and your immediate family) Employers' contribution up-to 10.5% towards pension scheme. Footnote: RS Group Brands: RS, Allied Electronics & Automation, RS PRO, OKdo, DesignSpark, IESA, Synovos, Needlers and Liscombe. Are you ready to explore the possibilities?
At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want. By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future. About Capgemini Invent As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth. Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion Our brand promise "Get The Future You Want" reflects our passion for people and technology and highlights the company's commitment to inclusion and sustainability. An important aspect of 'Get the Future You Want' is to balance hybrid ways of working between your Capgemini office, home, and client location (where applicable). We recognise that it is an imperative to create flexibility so you can enjoy an optimal work-life balance and feel empowered to achieve success. When you come onboard, or before, please discuss this with your manager so you can agree the best ways of working for your role, team, and client. Get The Future You Want See what it's like to work at Capgemini Invent, visit our Glassdoor page As a User Researcher you'll: Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients' users. Contribute to creating better products and services that solve users' problems and meets their needs. Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights. Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies. Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights. Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints. Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions. Help to embed user-centred design and user research best practices into teams and the wider business. What skills and experience you'll bring: Essential: Hands-on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately. Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery. Strong storytelling, communication, stakeholder management, and facilitation skills. Experience working in multi-disciplinary, agile teams where you've led the user research and influenced the design of a product or service through the insights you've gathered. Familiarity with using prototypes to test hypotheses, assumptions and validate user journeys. Understanding of a range of tools and practices for in-person and remote research. Bonus Skills: Experience working with Government Digital Service (GDS) service standards A Bachelor's degree inPsychology, sociology, anthropology, Human Computer Interaction or any user experience degree or modules, and passion for technology's unlimited potential and ability to engage with people. You know how to include a diverse range of users in appropriate research activities to help teams deliver accessible services. A love of learning - you can make the most of this growing form of technology to develop your skills in parallel with the needs of your clients. We are hiring all levels of experience. Whether you have been working as part of a small team or leading large or complex engagements, we have the role for you. Potential is also just as important to us as having the required skills. If you have the right mindset and you're passionate about the role, we will be able to provide you with bespoke training and the support to build all the skills you need. An overview of the role: As a User Researcher, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector (including DWP, NHS Digital, BP and Ikea). Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations. The work: No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time Collaboration and Innovation: We really believe in creating a partnership with our customers. Using our Accelerated Solutions Environment (ASE), you'll get to know the customer's needs and challenges, demo innovative solutions and quickly solve problems. It'll help you discover unexpected answers together. Why Us? Capgemini Invent UK is a winner at the Glassdoor Employees' Choice Awards for the 2nd year running, placing in the top 50 employers in its list of the Best Places to Work in 2022. At Capgemini Invent we pride ourselves on our collaborative innovation culture and we provide autonomy in driving your own career and developing the skills they need to achieve success. Whilst we're a global consultancy, we're made up of supportive, close-knit communities all working to get the best solutions for our customers and create the best working environment for our employees. We offer formal training and certifications from industry leaders specific to your role, as well as informal trainings, support and mentorship in our User Experience Designer community. We offer interesting and challenging client engagements, opportunities to work and learn from our experienced team of User Experience Designers and the chance to experience a wide range of different clients and industries. Diversity: Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs. Learning and development: There's an endless amount to learn at Capgemini, and an endless number of ways to do so. So, you'll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference. Outside of dedicated training, everyone makes time to help and support one another - collaboration is encouraged across all of our teams. Work/Life Harmony: We understand that everyone has varied lives and we want you to have a great work-life balance. So, where possible, our Work Life Harmony policy will help you to work flexibly and juggle your work and home life. CSR: We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for an 9th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location..... click apply for full job details
21/09/2022
Full time
At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want. By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future. About Capgemini Invent As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth. Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion Our brand promise "Get The Future You Want" reflects our passion for people and technology and highlights the company's commitment to inclusion and sustainability. An important aspect of 'Get the Future You Want' is to balance hybrid ways of working between your Capgemini office, home, and client location (where applicable). We recognise that it is an imperative to create flexibility so you can enjoy an optimal work-life balance and feel empowered to achieve success. When you come onboard, or before, please discuss this with your manager so you can agree the best ways of working for your role, team, and client. Get The Future You Want See what it's like to work at Capgemini Invent, visit our Glassdoor page As a User Researcher you'll: Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients' users. Contribute to creating better products and services that solve users' problems and meets their needs. Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights. Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies. Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights. Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints. Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions. Help to embed user-centred design and user research best practices into teams and the wider business. What skills and experience you'll bring: Essential: Hands-on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately. Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery. Strong storytelling, communication, stakeholder management, and facilitation skills. Experience working in multi-disciplinary, agile teams where you've led the user research and influenced the design of a product or service through the insights you've gathered. Familiarity with using prototypes to test hypotheses, assumptions and validate user journeys. Understanding of a range of tools and practices for in-person and remote research. Bonus Skills: Experience working with Government Digital Service (GDS) service standards A Bachelor's degree inPsychology, sociology, anthropology, Human Computer Interaction or any user experience degree or modules, and passion for technology's unlimited potential and ability to engage with people. You know how to include a diverse range of users in appropriate research activities to help teams deliver accessible services. A love of learning - you can make the most of this growing form of technology to develop your skills in parallel with the needs of your clients. We are hiring all levels of experience. Whether you have been working as part of a small team or leading large or complex engagements, we have the role for you. Potential is also just as important to us as having the required skills. If you have the right mindset and you're passionate about the role, we will be able to provide you with bespoke training and the support to build all the skills you need. An overview of the role: As a User Researcher, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector (including DWP, NHS Digital, BP and Ikea). Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations. The work: No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time Collaboration and Innovation: We really believe in creating a partnership with our customers. Using our Accelerated Solutions Environment (ASE), you'll get to know the customer's needs and challenges, demo innovative solutions and quickly solve problems. It'll help you discover unexpected answers together. Why Us? Capgemini Invent UK is a winner at the Glassdoor Employees' Choice Awards for the 2nd year running, placing in the top 50 employers in its list of the Best Places to Work in 2022. At Capgemini Invent we pride ourselves on our collaborative innovation culture and we provide autonomy in driving your own career and developing the skills they need to achieve success. Whilst we're a global consultancy, we're made up of supportive, close-knit communities all working to get the best solutions for our customers and create the best working environment for our employees. We offer formal training and certifications from industry leaders specific to your role, as well as informal trainings, support and mentorship in our User Experience Designer community. We offer interesting and challenging client engagements, opportunities to work and learn from our experienced team of User Experience Designers and the chance to experience a wide range of different clients and industries. Diversity: Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs. Learning and development: There's an endless amount to learn at Capgemini, and an endless number of ways to do so. So, you'll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference. Outside of dedicated training, everyone makes time to help and support one another - collaboration is encouraged across all of our teams. Work/Life Harmony: We understand that everyone has varied lives and we want you to have a great work-life balance. So, where possible, our Work Life Harmony policy will help you to work flexibly and juggle your work and home life. CSR: We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for an 9th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location..... click apply for full job details
