Senior Technical Business Analyst - OFGEM - G7

Successful candidates may be based in any of our office locations - Cardiff , Glasgow or London . We especially welcome applicants from Cardiff and Glasgow.

Ofgem is working at the forefront of the transition to a greener, fairer energy system, supporting the development of new regulatory frameworks that protect consumers and enable innovation across rapidly evolving markets. We're looking for a Senior Technical Business Analyst to join our Heat Networks team and play a key role in designing and delivering the digital services that will underpin future regulation.

We're offering a two-year fixed-term opportunity to work on a high-profile and business-critical programme that will shape how heat networks are regulated for the first time. This role sits at the heart of a major transformation, supporting the design and delivery of new digital capabilities that enable Ofgem to monitor, regulate and interact with the market effectively.

This is an exciting role for someone who enjoys tackling complex problems, working across technical and non-technical teams, and translating business needs into effective digital solutions. You'll play a central role in analysing requirements, modelling business processes and helping deliver a user-centred regulatory service that meets Government Digital Service standards.

Working within a specialist and fast-paced area of Ofgem, you'll support the development of a new digital platform that will enable activities such as authorisation, licensing, market monitoring and payments. You'll contribute to shaping how services are designed, built and improved, ensuring they are efficient, scalable and aligned with user needs.

The role offers significant scope to influence the end-to-end delivery of digital services, from discovery through to live operations. You'll lead on business analysis activities including requirements gathering, stakeholder engagement, process modelling and continuous improvement, while also supporting ongoing service optimisation using live operational data and user feedback.

We have a critical purpose to deliver a robust and effective regulatory framework for heat networks, ensuring the market works fairly for consumers while supporting the transition to a low-carbon future. Join us in helping build the systems, services and capabilities that will enable Ofgem to regulate this evolving sector with confidence and impact.

Read on and find out more.

Key Responsibilities

• Strategic analysis, internal and external environment analysis, root cause analysis
• Business process modelling, analysing business needs, modelling system data
• Evaluating options, defining requirements, gap analysis and improving business processes
• Stakeholder analysis and management
• Requirements elicitation, workshopping, interviewing, prototyping
• Business case creation
• Delivery of user-centric business solutions with agile working
• Monitoring live service performance, analysing operational metrics, and managing the triage of defects to support ongoing service health.
• Leading Continuous Improvement (CI) activities by analysing user feedback to refine and optimise existing digital services.

Key Outputs and Deliverables

• Well defined functional, non-functional, general and technical requirements
• User journeys and user stories with acceptance criteria
• "As-Is", "To-Be" business process models, GAP analysis
• Business cases to support technology related spending proposals
• Stakeholder management strategies.
• Prioritised CI backlogs and live service optimisation proposals.

Essential Criteria

• Experience in business analysis within the software development lifecycle. You will have extensive experience in taking products through discovery, alpha and beta phases to live operations, focusing on user centric design, iterative development and continuous improvement to deliver high quality digital services (Lead Criteria).
• User focus. You have experience in both user needs and desires of the user. You will have experience collaborating with user researchers and champion user research to focus on all users.
• Business Modelling. You have experience in modelling more advanced and complex situations across more than one business function or programme.
• Business improvement process. You have experience in analysing current services and processes and can identify and implement opportunities to optimise these.
• Stakeholder relationship management. You have experience in influencing stakeholders at the highest levels and manage relationships effectively.
• Experience working within an Agile environment in which you can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. You are adept at balancing the delivery of new features within the management of live service defect resolution.

Desirable Criteria

• Experience of working with Salesforce.
• Experience of Government Digital Service standards and assessments