Retail Systems Support Analyst - 11551SR5

11551SR5
£50k - 55k per year

Retail Systems Support Analyst

Our client, a boutique retailer with operations across the UK and Europe, is seeking an experienced Retail Systems Support Analyst to join their close knit technology team. This is an exciting opportunity for someone with a strong retail systems background and hands on Oracle Retail experience to play a key role in supporting and enhancing critical retail applications across the business.

The successful candidate will provide technical and functional support across retail platforms, working closely with users at all levels, including senior stakeholders and the C suite. They will be responsible for troubleshooting, system support, incident resolution, and helping to drive continuous improvement across the retail technology landscape.

• Provide day to day support for Oracle Retail systems across UK and EU operations
• Support and maintain POS and retail technology platforms
• Investigate and resolve technical issues, liaising with internal teams and third party vendors where required
• Work with databases, SQL queries, and XML integrations to support business processes and reporting
• Engage with stakeholders across the business, including senior leadership
• Assist with system upgrades, enhancements, testing, and implementation activities
• Participate in occasional travel across Europe and internationally when required

• Previous experience in a Retail Systems Support Analyst or similar technical support role
• Strong Oracle Retail background
• Solid retail industry experience
• Experience supporting POS systems such as:
  • APTOS
  • Oracle Xstore
  • IBM OMS / Sterling
• Good understanding of:
  • Database management
  • SQL
  • XML
• Strong communication skills with the ability to work effectively with users at all levels
• Ability to work independently within a small, collaborative team environment

This is an excellent opportunity to join a well established boutique retailer offering a supportive working environment, interesting projects, and a competitive salary and benefits package.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.