Role Purpose
The Client Delivery Manager is accountable for managing client facing delivery of front office capital markets trading solutions from approved scope through implementation, go live, project closure, and transition to support. This role ensures that client trading platform implementations are delivered against agreed scope, aligned to product roadmap commitments, and governed with strong delivery controls, risk management, client communication, and operational readiness.
Responsibilities
- Own end to end delivery execution for assigned front office capital markets client projects from delivery initiation through implementation, go live, closure, and support handover.
- Manage delivery in the context of front office trading workflows, including order capture, order routing, execution management, trade capture, allocations, market data, pre trade controls, and post execution handoff.
- Convert approved scope documents into executable delivery plans including milestones, tasks, dependencies, risks, acceptance criteria, and client readiness activities.
- Ensure client trading requirements remain aligned to the approved product roadmap, escalating custom requirements, roadmap gaps, venue specific needs, or scope changes through formal governance.
- Coordinate delivery activities involving exchange connectivity, broker connectivity, FIX integrations, market data feeds, venue certification, routing logic, and connectivity testing where applicable.
- Engage with traders, sales traders, trading operations, compliance, technology, and client project stakeholders to manage expectations, decisions, timelines, risks, and readiness.
- Maintain Jira as the system of record for delivery planning, execution, status, risks, dependencies, milestones, defects, change control, and closure activities.
- Establish and manage project governance cadence, client status reporting, internal delivery reviews, decision logs, RAID logs, dependency tracking, and escalation paths.
- Identify, track, manage, and enforce risks and issues that could impact client trading operations, go live readiness, market access, regulatory obligations, delivery timelines, or production stability.
- Coordinate UAT, integration testing, regression testing, FIX testing, exchange or venue certification, performance validation, and go live dress rehearsals where required.
- Manage scope, timeline, priority, or technical changes through formal impact assessment and approval processes involving Product, Engineering, Commercial, Support, and client stakeholders.
- Drive front office go live planning, including client readiness, cutover planning, rollback planning, support coverage, production access, monitoring, issue triage, and hyper care arrangements.
- Ensure operational readiness by coordinating support documentation, client specific configuration details, known issues, runbooks, escalation paths, monitoring requirements, and formal support acceptance.
Required Skills and Experience
- Experience managing client facing technology delivery, implementation, migration, upgrade, or transformation projects in capital markets.
- Strong understanding of front office trading environments, including order management, execution management, trading workflows, and trading desk operating models.
- Experience delivering solutions for trading desks, sales trading, electronic trading, execution services, or trading technology teams.
- Working knowledge of market connectivity, broker connectivity, exchange connectivity, FIX messaging, market data, and trading platform integrations.
- Ability to translate client scope and trading requirements into executable delivery plans, milestones, dependencies, and acceptance criteria.
- Strong understanding of project governance, RAID management, change control, delivery reporting, and stakeholder communication.
- Experience using Jira or similar delivery management tools as the system of record for project execution.
- Ability to coordinate cross functional delivery across Product, Engineering, QA, Infrastructure, Connectivity, Support, Commercial, and client stakeholders.
- Strong client communication skills, including the ability to engage with senior front office, technology, operations, and business stakeholders.
- Strong risk management capability, particularly around go live readiness, production stability, trading disruption, and time sensitive market activities.
- Ability to operate effectively in a fast paced, high pressure, client facing trading technology environment.
Preferred Qualifications
- Experience delivering OMS, EMS, trading platform, market connectivity, execution, routing, or market data solutions.
- Experience in equities, fixed income, listed derivatives, FX, rates, credit, or multi asset trading environments.
- Familiarity with FIX protocol, exchange certification, broker onboarding, algorithmic trading workflows, or venue connectivity.
- Experience with regulated financial services environments and production change governance.
- Project management certification such as PMP, PRINCE2, AgilePM, Scrum Master, or equivalent practical experience.
- Experience with Agile, hybrid, and traditional delivery models in enterprise trading technology environments.