Client Partner

As Client Partner, you will provide strategic leadership across a portfolio of high value, complex client accounts.

• Lead strategic direction and planning across high value accounts, ensuring alignment to client business strategy and dentsu's growth ambitions.
• Act as senior strategic advisor to senior client stakeholders, influencing long term plans, priorities, and multi solution opportunities across digital, data, CRM and CX.
• Oversee, coach, and develop Account Directors and Managers, ensuring high performance, consistent delivery, and clear succession pathways.
• Drive commercial growth, including renewals, contract expansions, upsell initiatives, forecasting, and portfolio level revenue planning.
• Own overall client health, using data led insights to monitor performance, proactively mitigate risk and strengthen partnership longevity.
• Lead cross functional collaboration with Strategy, Growth, Delivery, Media, CX, and Data teams to ensure seamless, integrated delivery.
• Oversee resolution of escalations, ensuring issues are handled swiftly, transparently and with minimal disruption to client outcomes.
• Champion client excellence and operational standards, driving continuous improvement across engagement models, onboarding, reporting and governance.
• Represent your portfolio internally, influencing strategic decisions, capability planning, and cross practice alignment to support client success.

• Deliver strong retention, renewal performance and growth, meeting or exceeding targets across the portfolio.
• Achieve exceptional client satisfaction, demonstrated via improved NPS, deeper senior relationships and reduced escalations.
• Drive commercial outcomes, including revenue growth, profitable delivery, and expanded multi solution engagement.
• Demonstrate leadership impact, shown through team development, retention, and performance progression across account teams.
• Enhance operational excellence, measured by onboarding success, delivery consistency, reporting quality and strong governance practices.
• Promote a high performing, collaborative culture, supporting knowledge sharing, psychological safety and cross functional partnership.

• Significant experience in senior account leadership, client success, or portfolio management within digital, data, CRM or CX in the Financial Services sector.
• Proven ability to manage complex, multi solution client portfolios and influence senior client stakeholders.
• Demonstrated success in leading and developing large or multi layered account teams.
• Strong commercial acumen with experience forecasting, budgeting and driving revenue growth.
• Exceptional communication, negotiation, and relationship building skills at executive levels.
• Ability to navigate ambiguity, problem solve strategic challenges and drive change across teams.
• Track record of delivering consistent, scalable client success processes and operational excellence.

• Working in global or multi market account structures.
• Deep understanding of digital transformation, CRM, marketing technology, or media ecosystems.
• Knowledge of client health analytics, retention modelling, or multi solution engagement frameworks.
• Exposure to consulting, strategy development, or enterprise level transformation programmes.

• Permanent role based in our London office on a hybrid working basis.
• Competitive salary and a benefits package that can be tailored to your needs.
• Company funded private medical insurance, virtual GP access and an employee assistance programme.
• 25 days of annual leave plus extra days for your birthday, wellbeing and volunteering.
• Discounted gym memberships, retail perks, electric car leasing and travel insurance.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status or any other protected characteristic.

London, United Kingdom