IT Support Technician

Salary, skills, career path and opportunities in the UK.

Becoming an IT support technician in the UK doesn't require a degree, and the route in is more flexible than most people assume. Entry level pay sits around £20,000 - £26,000, mid career roles earn £28,000 - £40,000, senior or specialist IT support technicians earn £45,000 - £60,000. This guide covers the realistic route in, what you can earn at each stage, and whether the work fits how you like to spend your day.

Does an IT support technician suit me?

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How to become an IT support technician in the UK

You don't need a degree to become an IT support technician in the UK. The most reliable route is a mix of short formal training (college course, apprenticeship, or industry recognised certification) and hands on experience as quickly as possible - typically through an entry level role, apprenticeship, or paid work shadowing. Most people get their first proper role within 0 12 months once they commit to the path.

1. Look up IT Support Technician roles on LinkedIn or Indeed and read 5 real job ads.
2. Talk to someone already working as an IT Support Technician - even a 15 minute call helps.
3. Find one beginner course or qualification used by people in this role.
4. Build one small piece of evidence you've explored this (project, shadowing, short course).
5. Apply to one entry level role or related opportunity within the next month.

Do you need qualifications to be an IT support technician?

No, you do not strictly need a degree to become an IT support technician in the UK. A degree is not required, but employers care more about demonstrable skill, a strong portfolio or work history, and the right attitude.

What does an IT support technician do day to day?

Every day is different. You'll enjoy solving practical problems quickly and helping people who are stuck, solve problems and keep moving things forward.

• Help people fix laptops, software, and network issues - keeping a workplace running.
• Troubleshooting, patience, clear communication, basic networking.

Work style: Office, on site, or remote helpdesk.

Day rhythm: A steady weekly rhythm with regular routines.

Is an IT support technician a good career?

It can be incredibly rewarding, but it's not for everyone. Here's what to know:

• Minimal gatekeeping and a real climb in pay.
• Work style: structured & collaborative - Office, on site, or remote helpdesk.
• Demand: steady.
• Competition: low.
• Plenty of room for new entrants.
• Difficulty: low.
• Approachable with the right basics.

Skills you'll need as an IT support technician

The skills below are the foundation of working as a IT support technician. Some you bring, others you sharpen on the job - employers and clients consistently look for this mix when deciding who to hire and trust.

• Troubleshooting
• Clear communication
• Basic networking

How long it takes to get started

Realistically, most people get their first paid IT support technician role within 0 12 months. Consistent effort over a few months tends to be more important than rushing.

Specialisations within IT support technician 1st Line Support

First point of contact - tickets, password resets, basic fixes.

Entry route: Direct entry, CompTIA A+ helpful.

2nd / 3rd Line Support

Handle escalated and more complex IT issues.

Entry route: 1 3 years experience + certifications.

Systems Administrator

Maintain servers, networks, and core IT infrastructure.

Entry route: Support background + Microsoft / Linux certs.

Explore related paths

See how an IT support technician fits into wider career groups - or read deeper on the topics most relevant to you.

Is an IT support technician actually right for you?

Take our 3 minute personality assessment to see how this career matches your traits - and discover others you might love even more.