L1/L2 Technical Support Analyst - ITIL / Entra

L1/L2 Technical Support Analyst

London - 3 days office based, 2 days remote

£45k pa

18 month fixed term contract

An excellent opportunity has arisen for a dedicated and proactive L1 & L2 Technical Support Analyst to work in a supportive and knowledgeable team for a successful global financial services company.

Providing 1st and 2nd line support, this role will involve a high level of customer liaison on the telephone, via email and virtual meetings as well as face-to-face.

Working in an ITIL environment you will be supporting Office 365 and Entra as well as administering and using Patch & Software Deployment tools.

You should also have experience in Powershell script writing.

Personality is key in this role, as part of a small team you will be enthusiastic and dedicated to providing excellent customer experience.