IT Helpdesk Technician

Location: Greater Belfast area
Salary: Competitive + benefits
Working Pattern: Full-time, permanent

I'm currently supporting the search for an IT Helpdesk Technician to join a well-established and growing organisation with an international footprint. This is an excellent opportunity for someone who enjoys a hands on technical support role while also getting exposure to wider infrastructure projects across multiple sites.

This position offers a rare blend of day to day user support and project based technical work, making it ideal for someone who wants to build their career beyond a traditional helpdesk environment.

Joining an established IT team, you'll play a key role in supporting the company's IT operations across the wider group, ensuring systems remain secure, available and efficient for approximately 600 users.

You'll be involved in:

• Delivering and supporting key IT projects across the business
• Providing desktop and hardware support across multiple departments
• Managing user accounts and permissions through Active Directory
• Monitoring servers and maintaining system availability
• Supporting backup and disaster recovery processes
• Managing anti virus and network security controls
• Supporting printers, scanners and peripheral devices
• Administering Remote Desktop published applications
• Maintaining helpdesk documentation and issue tracking
• Supporting cloud and WAN environments
• Acting as a point of contact for external IT vendors
• Assisting with internal user training on Microsoft Office applications
• Supporting VoIP telephony systems
• Managing hardware/software inventory and deployments

This role will be split between:
Helpdesk support
Infrastructure improvement projects

To be successful in this role, you'll ideally bring:

• Previous experience in an IT support / helpdesk environment
• Strong troubleshooting skills across hardware and software
• Experience with:
  • Desktop deployment and support
  • PC data migration
  • Printers and scanners
  • Windows environments
  • Active Directory
• Excellent communication skills
• Strong organisation and time management
• Ability to work independently and within a team
• A proactive attitude and willingness to learn

This role requires:

• Flexibility to support between 8:00am - 6:00pm Monday to Friday
• Occasional travel to other business locations when required
• A genuine interest in developing your technical career