My client, a well known Retail business, is looking for a Senior Infrastructure Engineer with strong experience in identity modernisation, particularly around moving away from legacy directory services and helping shape a more secure, scalable, cloud first environment. This is an initial 6 month contract, Inside of IR35 and requires 2 days per week on site in Hatfield. We're looking for a hands on Infrastructure Engineer to support a hybrid Microsoft environment, with a strong focus on BAU, ticket resolution, and operational stability. This is not a senior/architect level role, we need someone who enjoys getting stuck into day to day support, resolving issues, and keeping systems running smoothly.
Key Responsibilities
- Provide BAU / 2nd-3rd line support across Azure and Microsoft 365 environments
- Manage and resolve tickets, incidents, and service requests in line with SLAs
- Administer Azure resources via the Azure portal (VMs, networking, storage, identity)
- Support Active Directory / Entra ID, including users, groups, and access management
- Troubleshoot issues across Windows Server, M365, and cloud infrastructure
- Write and maintain PowerShell scripts for automation and admin tasks
- Support Intune / endpoint management where required
- Work closely with service desk and wider IT teams to ensure smooth operations
Required Skills & Experience
- Strong experience in a BAU / support led infrastructure role
- Good working knowledge of Microsoft Azure (portal based admin)
- Solid PowerShell skills (scripting, automation, troubleshooting)
- Experience with Microsoft 365 (Exchange Online, Teams, SharePoint)
- Strong understanding of Active Directory / Entra ID
- Experience working in ticket driven environments (ServiceNow, Jira, etc.)
- Confident troubleshooting and resolving day to day infrastructure issues
Nice to Have
- Experience with Intune / Autopilot / endpoint management
- Exposure to basic networking (DNS, DHCP, firewalls)
- Experience in regulated or enterprise environments