Role Description
- The Business Analyst / Project Manager will support a transformation program for a top-tier banking client, aligned to an ECB Remediation operating model.
- Support the remediation stand-up and operating model (pods, intake, tooling) and establish delivery routines and governance.
- Build strong relationships with stakeholders, serving as the primary point of contact for escalations, decisions, and issue resolution.
- Drive key program initiatives in close partnership with the business, ensuring delivery discipline across remediation waves.
- Responsible for driving delivery from discovery through implementation, ensuring business outcomes, stakeholder alignment, and execution discipline.
- Lead workshops to capture remediation requirements, scope, edge cases, control expectations, and operating model impacts.
- Translate business needs into clear delivery artefacts (user stories, process maps, BRDs/FRDs, acceptance criteria, test cases) and manage prioritization with stakeholders.
- Drive delivery of quick-win remediation waves, ensuring requirements, triage, prioritization, and closure tracking.
- Coordinate and maintain the controls gap assessment, supporting prioritization, ownership, and closure tracking across stakeholders.
- Identify data sourcing gaps and coordinate agreement of closure plans with business, data, and technology teams.
- Support delivery of manual controls automation waves, ensuring requirements, testing, sign-offs, and operational readiness.
- Ensure catalogue lineage is populated and traceability coverage is measurable and reported for priority areas.
- Plan and track delivery milestones, RAID (Risks, Assumptions, Issues, Dependencies), and progress reporting for internal and client governance forums.
- Work closely with Technology, Data, Operations, Risk, Compliance, and Security stakeholders to ensure solutions meet policy and control expectations.
- Coordinate UAT planning and execution; support go-live readiness and post-release stabilization.
- Ensure delivery produces an audit-ready documentation pack (decision logs, test evidence, control mappings, traceability, and sign-offs).
- Drive continuous improvement by identifying gaps, removing blockers, and improving delivery ways-of-working.
Location
- The role supports one of our top-tier banking clients in London (Canary Wharf) and requires a minimum of three days on-site presence.
Core Skills & Experience
- Minimum 8 years of experience as a Business Analyst and/or Project Manager within banking or financial services.
- Strong understanding of banking operations and change delivery (front-to-back processes, controls, governance, and/or regulatory change).
- Proven experience running discovery workshops, managing stakeholders, and translating complex needs into actionable delivery artefacts.
- Strong delivery management capability: planning, tracking, reporting, and driving outcomes across multiple workstreams/pods.
- Experience working with cross-functional teams (Operations, Technology, Data, Risk, Compliance, Finance).
- Comfortable working in fast-paced, regulated environments with structured governance and audit expectations.
- Excellent communication skills (written and verbal) and strong documentation standards.
Delivery & Methodology
- Experience working in Agile/Scrum, Waterfall, or hybrid delivery models.
- Strong knowledge of typical BA/PM artefacts: process flows, user stories, requirements traceability, decision logs, RAID logs, test packs, and go-live checklists.
- Experience coordinating UAT end-to-end (test approach, test cases, execution support, defect triage, sign-off).
- Experience working in a factory-style model (intake, triage, prioritization, wave planning, and reporting) is a strong plus.
Nice-to-Have (Data Experience)
- Exposure to data-driven programs (data transformation, reporting, controls, data quality, lineage).
- Ability to work with data teams and understand basic concepts such as source-to-target mapping, reconciliation checks, lineage coverage, and reporting dependencies.
- Basic SQL literacy (able to query/validate data or understand query outputs) is a plus, not mandatory.
- Experience supporting operational or regulatory reporting processes is beneficial.
Main tasks and responsibilities
- Conduct discovery workshops to define scope, stakeholders, business outcomes, and edge cases.
- Support remediation stand-up: pods model, intake process, tooling usage, and delivery routines.
- Conduct discovery workshops to define scope, stakeholders, business outcomes, remediation edge cases, and control expectations.
- Produce key artefacts: process maps, user stories, acceptance criteria, decision tables (where needed), and test cases.
- Drive delivery of quick-win remediation waves and track closure evidence.
- Maintain and report the controls gap assessment (prioritization, ownership, closure tracking, dependencies).
- Identify data sourcing gaps, coordinate SME sessions, and document and track the agreed closure plan.
- Support manual controls automation waves by defining requirements, coordinating testing, and ensuring sign-off readiness.
- Ensure catalogue lineage is populated and traceability coverage is measurable and reported.
- Manage the delivery plan and backlog; drive prioritization and ensure alignment with remediation goals.
- Track and manage RAID; escalate blockers and coordinate resolution across teams.
- Facilitate governance routines: daily stand-ups, sprint ceremonies, stakeholder check-ins, and steering updates.
- Lead UAT preparation and execution; coordinate defect triage and ensure sign-off readiness.
- Support implementation planning, cutover readiness, and post-go-live stabilization.
- Maintain traceability from requirements -> delivery -> testing -> sign-off -> evidence.
- Produce an audit-ready documentation pack including decision logs, test packs, control mappings, traceability evidence, and approvals.