Customer & Supplier Master Data Analyst

Oldham, Greater Manchester, United Kingdom (Hybrid)

We are currently looking for a Customer & Supplier Master Data Analyst to join the EMEA Data team at our EMEA Head Office in Chadderton, Oldham on a Hybrid working pattern. The individual in this role will be responsible for maintaining the master data in the ADI SAP Customer & Supplier database.

• Drive data governance within SAP and administer any changes
• Set up and maintain Customer/Supplier Accounts to ensure continuity of business processes
• Maintain customer/supplier banking information with Finance and ensure data is accurate and correct
• Maintain payment terms, currency and incoterms in customer/supplier accounts
• Update and own Cost factor changes driven by factors such as FX, duties, or incoterms
• Understand how cost factors drive profit
• Review duty rates upon receipt from trade compliance
• Evaluate credit risk and identify high risk accounts to the Credit & Collections team and take appropriate action
• Supply responsive, process effective services to internal and external customers
• Work closely with the Credit & Collection Teams, Sales and other business users as required
• Conduct business in a manner that promotes both internal and external customer satisfaction
• Set up new Customers in SAP in accordance with internal processes following sufficient credit risk evaluation including credit agencies and trade compliance processes
• Monthly review the credit portfolio data provided by our Credit Agency and propose adjustments to safeguard high risks (80/20 annual evaluation)
• Amend and update Customer data upon request by the Credit or Sales team
• Manage Customer Credit Holds where applicable
• Continuously improve reporting and customer service levels
• Build relationships with relevant business partners to ensure smooth cooperation between C2C and the business
• Ensure strict records are kept in ERP to required audit standard
• Act as an ambassador for the team and be a subject matter expert in master data
• Live and breathe the team's data standard policy

• Fluency in English
• Good IT skills in MS Excel, Access
• Effective multi-tasking skills and attention to detail
• Strong interpersonal and organisational skills
• Experience working with SAP

• B2B or B2C Distribution Preferred (OEM ok)
• Excellent interpersonal skills - you will need to build relationships with all business functions
• Effective verbal and written communication skills
• Strong internal and external customer service
• Must be a team player with intercultural skills
• Demonstrate creative thinking to resolve problems and develop succinct and concise reports
• Energetic, open-minded, and enthusiastic to contribute to improvement of company goals and employee advancement

• Hybrid model working with 3 days in the office and 2 days from home
• Ability to develop your career with a global company
• Opportunity to work for a global business

Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to the Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use the Contact Us form for assistance.