Professional Services Consultant
Southampton (hybrid working)
Up to £40,000 PA
We're recruiting on behalf of a successful software solutions provider seeking a Professional Services Consultant to join their growing team.
This is a varied, customer-facing role combining software implementation, system configuration, testing, training, technical support and project delivery. You'll work closely with customers to implement and optimise business-critical software solutions while gaining exposure to the full project lifecycle.
You are a motivated and technically capable professional who enjoys solving problems, working with customers and delivering successful software solutions. You'll be organised, adaptable and keen to develop your career within software consultancy and professional services.
Key Responsibilities:
Configure and implement software solutions for customers
Deliver customer projects, training and system rollouts
Support User Acceptance Testing (UAT) and go-live activities
Investigate and resolve customer issues
Write and maintain project and technical documentation
Design and execute test plans and test scripts
Work closely with development and technical teams to resolve issues
Provide ongoing customer support and consultancy
Requirements:
Experience configuring or supporting software applications
Strong SQL querying and data analysis skills
Customer-facing technical support or implementation experience
Excellent communication and stakeholder management skills
Strong troubleshooting and problem-solving ability
Desirable skills:
XML, XSLT, HTML, APIs or SSRS
Software implementation or Professional Services experience
User training delivery
Workflow, document management or financial software solutions
Project management or software testing experience
The role may involve UK and occasional international travel.
Hybrid working once passed probation, 1-2 days per week on site.
This is an excellent opportunity for a Professional Services Consultant looking to work on varied, customer-facing projects within a stable and growing organisation.
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