ServiceNow Technical Architect

Your responsibilities:

• Define and maintain a scalable, future-ready ServiceNow architecture for global environments.
• Lead architecture/design workshops, gap analysis, and provide technical governance.
• Drive implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning.
• Integrate ServiceNow with Active Directory, observability tools, and other enterprise systems.
• Establish and enforce platform governance, design standards, and release management processes.
• Ensure compliance with GDPR, cybersecurity policies, and audit requirements.
• Drive innovation through AI, predictive intelligence, automation, and low-code/no-code capabilities.
• Support Lighthouse implementations as scalable models for global rollouts.
• Collaborate with SIAM, OCM, and IT business units to drive adoption and maturity uplift.
• Lead design authority forums; mentor developers and administrators.
• Provide hypercare support, knowledge transfer, and user training during implementations

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